Insurance Transformation Jobs in Ontario (NOW HIRING)

We are seeking a Transformation Analyst to play a pivotal role within Insurance Operations Strategy and Transformation team.

Reporting directly to the Manager of Business Transformation and Forms, this role offers an exciting opportunity to shape Manulife Insurance’s transformation agenda and deliver measurable outcomes.

As a Transformation Analyst, you will partner closely with business stakeholders to facilitate discovery and problem definition, then map current and target-state designs that fundamentally improve how we operate. You excel at simplifying complexity, pinpointing pain points & inefficiency, quantifying impacts, and designing pragmatic solutions that reduce friction, elevate service levels/TATs, and align tightly with strategic objectives.

This role supports multiple businesses under the Insurance umbrella (e.g., Retail Insurance, Affinity, Guaranteed Investments).

• Understanding Business Impacts: assess initiatives through a transformation lens—identify and prioritize high-impact, transformation-focused processes across customers, technology, and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post-launch.
• Experience and Performance Insights: use quantitative and qualitative methods to assess current-state performance and customer/employee experience (e.g., cycle time, productivity, TNPS), translate insights into transformation opportunities, and define success metrics.
• Change Enablement and Adoption: partner with change management to design adoption plans, readiness metrics, and stakeholder communications.
• Analytical and Critical Thinking: utilize your analytical and critical thinking skills to ask pertinent questions, understand business drivers and needs, and bring clarity and precision through detailed business requirements.
• Relationship Building and Influence: build and sustain strong partnerships with key stakeholders and teammates, earning trust, fostering collaboration, and inspiring action through a positive, outcome-oriented mindset.
• Communication and Collaboration: use your strong communication skills to collaborate with working groups and accurately document business needs.
• Continuous Learning: strengthen your toolkit across transformation methods (e.g., Agile, Design Thinking, Lean practices), project/program management, and insurance domain expertise.

• 2 or more years of relevant work experience in business analysis. Experience in Financial Services, especially Insurance, would be an asset.

• Proficiency with Microsoft Office products is required. Excel, PowerPoint, Confluence, and JIRA experience would be an asset.
• Ability to apply Lean methodology to define problems, measure current performance, analyze root causes, transform processes, and establish controls to sustain gains.
• Ability to lead cross-functional workshops to define future-state operating models; quantify expected benefits and risks.
• Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities.
• Ability to develop positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions.
• Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables.
• Excellent verbal & written communication skills, with ability to adjust for different audiences.
• Experience with process mapping and/or process design.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフは機会均等を是とする雇用主です。マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

Salary range is expected to be between $62,850.00 CAD - $104,750.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

Working arrangement: Hybrid. Located in Toronto, Ontario.