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Insurance Service Professional Jobs in Ames, IA (NOW HIRING)

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Insurance Service Professional information

See Ames, IA salary details

$7

$18

$28

How much do insurance service professional jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for insurance service professional in Ames, IA is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $20.00 per hour, depending on experience, location, and employer.

What is the difference between Insurance Service Professional vs Insurance Agent?

AspectInsurance Service ProfessionalInsurance Agent
CertificationsTypically requires licensing and customer service trainingRequires licensing and often additional state-specific certifications
Work EnvironmentCustomer service centers, insurance officesIndependent or agency offices, client meetings
Primary RoleAssisting clients with policy servicing, claims, and inquiriesSelling insurance policies and new coverage
Employer & Industry UsageInsurance companies, brokeragesInsurance agencies, brokerages

While both roles require licensing and involve working within the insurance industry, Insurance Service Professionals focus on servicing existing policies and assisting clients, whereas Insurance Agents primarily sell new policies and coverage options. Understanding these differences helps job seekers identify the right career path within the insurance industry.

What does an insurance service professional do?

An insurance service professional assists clients with policy inquiries, claims, and coverage options. They provide customer support, explain policy details, and may process policy changes using insurance software, often working in an office or call center environment.
Insurance Service Professional jobs near you

Mortgage Customer Service Representative-Insurance

Iowa Bankers Mortgage Corporation

Johnston, IA • On-site

$15 - $20.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:

The Mortgage Customer Service Representative assists in the Escrow area by performing the following duties.

  • Review and update escrow and non-escrow Hazard information to agree with insurance documents in the Insurance Workflow Queue. 
  • Respond to and manage incoming customer and vendor inquiries through the call queue in a professional and timely manner.
  • Receives payment of insurance premiums from escrow accounts.
  • Review insurance losses according to investor guidelines for endorsement or loss account set-up.
  • Performs various clerical duties, including the filing and correspondence in the appropriate loan files.
  •  Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.



Requirements:

Required Education: High school diploma or general education degree (GED)

Required Work Experience: Two to five years of related experience and/or training; or equivalent combination of education and experience.

Technology Skills: Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience.

Required Skills or traits for the position: Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.



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