ZipRecruiter

Log In

1

Insurance Sales Customer Service Rep Jobs in Georgia

FastSigns

Inside Sales & Customer Service Rep

Atlanta, GA · On-site

$15 - $20/hr

FASTSIGNS of Sandy Springs Inside Sales & Customer Service Representative Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you ...

Clockwork Concepts

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

As a CSR, you will continuously strive to enhance the customer experience and promote brand loyalty ... Collaborate with our internal sales team to identify growth opportunities for both new and existing ...

Clockwork Concepts

Customer Service Representative

Atlanta, GA · On-site

$15.75 - $21.25/hr

As a CSR, you will continuously strive to enhance the customer experience and promote brand loyalty ... Collaborate with our internal sales team to identify growth opportunities for both new and existing ...

next page

Showing results 1-20

All JobsInsurance Sales Customer Service Rep JobsInsurance Sales Customer Service Rep Jobs in Georgia

Insurance Sales Customer Service Rep information

Is insurance sales customer service a good job?

Insurance sales customer service roles involve assisting clients with policy inquiries, processing claims, and providing product information, often requiring strong communication and problem-solving skills. The job can offer a stable income through commissions and benefits, with opportunities for advancement and certification in insurance licensing. Job satisfaction depends on individual preferences for customer interaction and sales targets.

What cities in Georgia are hiring for Insurance Sales Customer Service Rep jobs?

Cities in Georgia with the most Insurance Sales Customer Service Rep job openings:

Inside Sales / CSR Representative

Savannah, GA • On-site

NetPlanner Systems, Inc
IT Services • 201 - 500 employees
Learn more about NetPlanner Systems, Incexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 25 days ago

Key responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.

  • Identify customer needs and recommend appropriate products or services to maximize sales opportunities.

  • Process orders accurately and efficiently while coordinating with inventory and shipping departments to ensure timely delivery.

Job description

About the Role:

The Inside Sales / Customer Service Representative (CSR) plays a critical role in driving company revenue and ensuring customer satisfaction by managing inbound and outbound sales communications. This position focuses on building strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs effectively. The role requires collaboration with various internal teams to coordinate order processing, resolve issues, and maintain accurate customer records. Success in this position results in increased sales, enhanced customer loyalty, and streamlined service delivery. Ultimately, the Inside Sales / CSR Representative acts as the primary point of contact for customers, ensuring a seamless and positive experience throughout the sales cycle.

Minimum Qualifications:

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • Preferred of 1-2 years of experience in inside sales, customer service, or a related field.
  • Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
  • Strong verbal and written communication skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

  • Experience in a B2B sales environment or technical product knowledge relevant to the industry.
  • Familiarity with order management systems and sales analytics tools.
  • Demonstrated ability to upsell and cross-sell products or services.
  • Additional language skills to support diverse customer bases.
  • Customer service certification or sales training credentials.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Identify customer needs and recommend appropriate products or services to maximize sales opportunities.
  • Process orders accurately and efficiently while coordinating with inventory and shipping departments to ensure timely delivery.
  • Maintain detailed and up-to-date customer records in the CRM system to track interactions and sales progress.
  • Resolve customer complaints and issues by collaborating with internal teams to provide effective solutions.
  • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Meet or exceed individual and team sales targets and performance metrics.
  • Assist in generating sales reports and provide feedback to management on customer trends and potential improvements.

Skills:

The required communication skills enable the representative to clearly understand customer needs and articulate product benefits, fostering trust and rapport. Proficiency with CRM and order management systems ensures accurate tracking of customer interactions and efficient processing of sales orders. Time management and multitasking skills are essential to handle multiple customer requests and sales activities simultaneously without compromising quality. Preferred skills such as upselling techniques and product knowledge enhance the ability to identify additional sales opportunities and provide comprehensive solutions. Together, these skills contribute to delivering exceptional customer experiences while achieving sales goals and supporting overall business growth.


Join a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We’re an Equal Opportunity Employer and federal contractor committed to fair, merit-based hiring.