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Retention Manager

Atlantic Beach, FL · On-site

... Life Insurance - Vacation and Sick PTO - Paid Holidays - Work at our Atlantic Beach office. Our ... Develop aggressive retention strategies based on customer feedback. * Negotiate with customers and ...

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Insurance Retention Manager information

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$37.5K

$82.8K

$122.5K

How much do insurance retention manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for insurance retention manager in the United States is $82,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Retention Manager, and why are they important?

To thrive as an Insurance Retention Manager, you need in-depth knowledge of insurance products, customer service expertise, and experience with retention strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, insurance agency management systems, and relevant insurance licenses or certifications is typical. Strong interpersonal skills, problem-solving ability, and persuasive communication help build client trust and address concerns proactively. These skills ensure high policyholder satisfaction and loyalty, directly impacting company profitability and client retention rates.

What does a retention manager do?

A retention manager in insurance oversees efforts to retain existing customers by analyzing customer data, developing retention strategies, and improving customer satisfaction. They often use CRM tools and work closely with sales and customer service teams to reduce policy cancellations and increase loyalty.

What jobs pay 2000 a day?

Jobs like high-level insurance retention managers, investment bankers, corporate lawyers, and specialized medical professionals can earn around $2,000 or more per day, often due to high experience, expertise, or commission-based pay structures. These roles typically require advanced skills, certifications, or significant industry experience and may involve long hours or high-pressure environments.

What is the difference between Insurance Retention Manager vs Insurance Underwriter?

AspectInsurance Retention ManagerInsurance Underwriter
CredentialsTypically requires insurance licenses, industry certificationsOften requires actuarial credentials or underwriting certifications
Work EnvironmentCustomer-focused, retention strategies, client communicationRisk assessment, policy evaluation, underwriting decisions
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, underwriting firms, brokers
Search & Comparison IntentUnderstanding retention strategies, client managementRisk assessment, policy approval, pricing

While both roles are vital in the insurance industry, the Insurance Retention Manager focuses on maintaining client relationships and reducing policy cancellations, whereas the Insurance Underwriter evaluates risks and determines policy terms. Their skills and responsibilities complement each other but serve different functions within the insurance process.

What does an Insurance Retention Manager do?

An Insurance Retention Manager is responsible for developing and implementing strategies to retain existing insurance clients. They analyze client portfolios, address customer concerns, and proactively reach out to policyholders to ensure satisfaction and continued business. Their goal is to minimize policy cancellations and maximize customer loyalty by providing excellent service and tailored solutions. The role often involves collaborating with sales, customer service, and underwriting teams to deliver a seamless client experience.

How does an Insurance Retention Manager typically collaborate with sales and customer service teams to improve client retention?

Insurance Retention Managers work closely with both sales and customer service teams to ensure a seamless client experience and higher policy renewal rates. They often coordinate regular meetings to share feedback, analyze cancellation trends, and develop tailored retention strategies. By fostering open communication and providing training on customer engagement, they help frontline staff address client concerns proactively, leading to improved satisfaction and loyalty. This cross-functional collaboration is essential for identifying at-risk accounts and implementing targeted retention campaigns.

What is the highest paid job in insurance?

In the insurance industry, executive roles such as Chief Underwriting Officer or Chief Risk Officer tend to be the highest paid, often earning six-figure salaries plus bonuses. These positions require extensive experience, leadership skills, and industry knowledge, and they oversee strategic decision-making and risk management at large organizations.

What jobs pay $10,000 a month without a degree?

Insurance Retention Managers can earn around $10,000 a month through commissions, bonuses, and high-performance incentives, especially in roles that involve sales, client retention, and account management. Success in such positions often depends on strong communication skills, industry knowledge, and experience rather than formal degrees.
Customer Retention Manager

Customer Retention Manager

Arona Home Essentials

Farmington, MO • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 hours ago

Job description


Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.  We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico.  We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

  • Paid time off including vacation days, personal days and holidays
  • Unlimited Bonus & Commission opportunities paid monthly
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match
  • Ongoing training and development

 Responsibilities:

  • Immediate contact of all customers who have not renewed their lease agreement(s)
  • Maintain updated accurate customer information
  • Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
  • Monitor customer payment history and habits and make recommendations to support the customer to ownership
  • Collect money and obtain customer signatures on lease agreements
  • Other tasks as assigned by management
  • Strong leadership skills
  • Good communication and interpersonal skills
  • Professional appearance
  • History of results
  • Aptitude to learn proper collection procedures
  • Effective organization skills
  • Must be 18 years of age or older
  • Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
  • Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy.  Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation. 

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer. 

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