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Insurance Quality Assurance Jobs in Nebraska (NOW HIRING)

Palco

QUALITY ASSURANCE TESTER II

Bellevue, NE · On-site

QUALITY ASSURANCE TESTER II We're Palco. We provide the management, support, and systems behind ... Vision Insurance * Cancer Insurance * Voluntary Life Insurance * Paid Time Off * Remote work ...

Cordova

Sr. QA Engineer

Omaha, NE · Hybrid

The Opportunity Cordova is seeking a strategic Software Quality Assurance Specialist . This role is ... Understanding of the insurance industry and related software products is a major plus. * Soft ...

American Foods Group, LLC

QA Tech - Harvest

Gibbon, NE · On-site

As a QA Tech - Harvest you will: * Complete In-Process Audits * Complete extra audits where needed ... Health, Dental, Vision, Life Insurance, Flex Spending Accounts, Voluntary Benefits, PTO, 401k ...

E*Pro, Inc.

QA Manager

Omaha, NE

In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... This position will report to the Director of Quality Engineering & Innovation at Interactive ...

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Insurance Quality Assurance information

What does an insurance quality assurance professional do?

An Insurance Quality Assurance (QA) professional ensures that insurance processes, policies, and claims adhere to regulatory standards and company guidelines. They conduct audits, identify process improvements, and provide feedback to teams to enhance accuracy and efficiency. Their role helps minimize risks, ensure compliance, and maintain high service quality, ultimately protecting both the company and its customers.

What are the key skills and qualifications needed to thrive in insurance quality assurance, and why are they important?

To excel in Insurance Quality Assurance, a strong understanding of insurance products, regulatory compliance, and quality control methodologies is essential, often backed by relevant experience or a degree in business or insurance-related fields. Familiarity with audit management software, claims processing systems, and certifications such as Six Sigma or Certified Quality Auditor (CQA) is highly valuable. Attention to detail, analytical thinking, and strong communication skills help professionals identify issues and collaborate effectively with various stakeholders. These competencies are vital for ensuring that insurance operations meet industry standards and deliver reliable service to clients.

What are the most commonly searched types of Insurance Quality Assurance jobs in Nebraska?

The most popular types of Insurance Quality Assurance jobs in Nebraska are:

What are popular job titles related to Insurance Quality Assurance jobs in Nebraska?

For Insurance Quality Assurance jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Insurance Quality Assurance jobs in Nebraska look for?

The top searched job categories for Insurance Quality Assurance jobs in Nebraska are:

Insurance Quality Assurance jobs near you
Infographic showing various Insurance Quality Assurance job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Claims Operations Quality Assurance Specialist

Pacific Life Insurance Company

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Pacific Life rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

229th of 309 rated insurance

Job description

Job Description:
Pacific Life is seeking talented Operations Quality Assurance Specialists to join our Consumer Markets Division in Omaha, NE or Charlotte, NC.
In this role, you will play a critical part in ensuring the accuracy, compliance, and quality of life insurance claims processing activities. You will conduct detailed transaction audits, identify trends and root causes, and provide actionable insights that improve operational performance, reduce risk, and strengthen service quality across the organization.
This is an excellent opportunity for individuals looking to grow their career in operations quality, risk, and process improvement within a leading financial services organization.
How You'll Make an Impact:
  • Perform detailed quality audits of claims transactions across Pay QA, Set-Up QA, and Follow-Up QA, including claim payment accuracy, interest review and calculation, post-death interest, initial claim setup, documentation, beneficiary/payee information, follow-up requirements, and completion of required claim actions
  • Evaluate claims processing for adherence to established procedures, authority guidelines, controls, regulatory requirements, service standards, and customer-focused claim handling expectations
  • Document QA findings for pay, set-up, and follow-up reviews, including defect type, root cause, severity, risk impact, coaching opportunity, and recommended corrective action
  • Partner with claims leaders, processors, trainers, and business partners to clarify expectations, reinforce procedures, and support corrective action planning when quality gaps are identified
  • Analyze QA results to identify trends in payment errors, setup accuracy, missing or incomplete documentation, follow-up timeliness, procedural gaps, and recurring claim handling themes
  • Contribute to claims QA reporting and insight development that helps leadership understand risk areas, training needs, workload impacts, and opportunities to improve claim quality and consistency
  • Support continuous improvement initiatives aimed at increasing quality, efficiency, and consistency
  • Participate in calibration sessions for Pay QA, Set-Up QA, and Follow-Up QA to ensure review accuracy, consistent scoring, and alignment across QA reviewers and claims operations

How you'll help move us forward:
  • Consistently apply sound judgment and accountability when evaluating pay accuracy, interest review and calculation, post-death interest, claim setup completeness, follow-up activity, documentation quality, and adherence to claims procedures
  • Identify meaningful trends and root causes across Pay QA, Set-Up QA, and Follow-Up QA that help reduce repeat errors, strengthen controls, and improve the customer claim experience
  • Deliver timely, accurate, objective, and actionable QA findings through clear documentation, consistent scoring, and constructive communication with claims processors and leaders
  • Build strong partnerships with claims operations stakeholders to support coaching, quality improvement, procedural alignment, and consistent claim handling practices
  • Contribute to a culture of continuous improvement by using QA insights to support training, reduce risk, improve claim accuracy, and strengthen operational excellence

The experience you bring:
  • 1-4 years of experience in claims processing, claims quality assurance, auditing, compliance, insurance operations, financial operations, or operational risk/control environments
  • Strong analytical and critical thinking skills with the ability to identify claim processing patterns, root causes, procedural gaps, and risk trends across QA review results
  • Exceptional attention to detail and documentation accuracy
  • Ability to interpret and apply claims procedures consistently while exercising sound judgment in pay, set-up, and follow-up review scenarios
  • Strong communication and partnership skills with the ability to provide constructive, fact-based feedback to claims processors, leaders, and training partners
  • Ability to manage multiple priorities in a fast-paced environment
  • Demonstrated adaptability and learning agility

What makes you stand out:
  • Experience in life insurance claims, financial services, banking, healthcare claims, or other regulated operational environments
  • Prior experience with claims quality assurance, claim payment review, claim setup review, follow-up review, audit, compliance, or controls work
  • Knowledge of claims operations, life insurance claim handling, beneficiary/payee review, documentation requirements, payment controls, interest calculation, and post-death interest review
  • Experience supporting process improvement or operational excellence initiatives

Recruiting Process
  • Initial resume review
  • Candidates selected for next steps will be notified via email
  • Finalists will complete a recorded video interview through HireVue

Position Level & Compensation
This role may be filled at either the Specialist or Sr Specialist level based on qualifications and experience.
Compensation by Level:
  • Analyst I: Omaha: $32 - $37 per hour/Charlotte: $34 - $39 per hour
  • Analyst II: Omaha: $36 - $41 per hour/ Charlotte: $38 - $43 per hour

#LI-RB1
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
  • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
  • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
  • Paid Parental Leave as well as an Adoption Assistance Program
  • Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

What Pacific Life employees say

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About Pacific Life

Sourced by ZipRecruiter

When you purchase life insurance and retirement solutions, you're buying a promise. A promise that today, tomorrow or ten years from now, we'll be there. For more than 150 years, our clients have trusted Pacific Life to protect what matters most to them - their families, their businesses, their futures.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Newport Beach, CA, US

Year founded

1868

Social media

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