Insurance Quality Assurance Software Jobs in Rochester, NY

Description

Job Title: Quality Assurance Engineer

Reports To: Quality Program Manager

FLSA Status & EEO Code: Exempt/Professional

Division/Department: Quality

Level of Work: Level II

Position Summary: The Quality Assurance Engineer is responsible for ensuring product quality and process efficiency throughout the manufacturing lifecycle. This role involves developing and implementing quality systems, driving continuous improvement initiatives, and collaborating with cross-functional teams to meet customer and regulatory requirements. This role actively monitors production quality, conducts root cause analysis for non-conformances, and implements corrective actions. The Quality Engineer will also play a key role in continuous improvement projects, supplier quality management, and ensuring adherence to industry specifications and customer expectations. This position requires a strong ability to interpret complex specifications, identify and resolve quality issues, and foster a collaborative environment to drive quality requirements and continuous improvement. The Quality Engineer will be instrumental in maintaining compliance with quality standards and delivering superior products.

Job Duties:

• Create and distribute Job Instruction Note Drawing (JIND).
• Create, maintain, and distribute Quality Inspection & Test Plan (ITP).
• Record, monitor, and respond to customer complaints related to quality.
• Support internal and external audits to ensure compliance with QMS and regulatory standards.
• Collaborate with Engineering to ensure quality requirements and processes.
• Lead and document root cause analysis (RCA) for major customer quality issues.
• Create, maintain, and distribute Quality Databooks (product history manual).
• Resolve customer complaints and requests in relation to customer quality requirements.
• Conduct first article inspections (FAI), and final inspections.
• Serve as primary contact for customer quality inquiries, audits, and meetings.
• Facilitate and escort customer and regulatory inspectors during visits.

Key Results Areas by level of work:

Ensure Production Quality and Efficiency

Utilize appropriate tools and equipment, and qualify to perform special processes as needed. This includes: 

• Reviewing and comprehending complex specifications and industry codes. 
• Identifying order-specific manufacturing, material, general quality, and nondestructive examination (NDE) requirements. 
• Communicating professionally in writing with applications, project engineering, and/or customers to clarify requirements. 
• Preparing Quality Inspection Plans to meet customer requirements. 
• Identifying and submitting required documentation for customer review.

Manage Resources, Output, and Reporting

• Provide program support to manufacturing, quality, engineering, and applications engineering. 
• Follow and adhere to quality management system procedures. 
• Communicate daily with shop staff, QA/QC, and engineering regarding activity requirements.

Drive Continuous Improvement

• Participate in non-conformance reviews, corrective actions, and continuous improvement initiatives. 
• Participate in customer meetings, and facilitate and escort customer inspectors. 
• Identify areas with other functional leaders, employees, and customers to develop significant lean opportunities for improvement throughout manufacturing.
• Provide support to ensure products are manufactured in accordance with customer, regulatory, and company requirements.

Contribute to Equipment & Process Maintenance:

• Keeps an open mind to others continuous improvement suggestions
• Bring continuous improvement suggestions to the appropriate team member.

Professional Development

• Demonstrate initiative, a positive attitude, and enthusiasm for the job. 
• Follow up with supervisors on professional development goals and opportunities. 
• Show a desire to grow with the company.

Qualifications:

To qualify for this position, an individual must possess the knowledge, training, experience and abilities required. 

Education and Training

• Bachelor's Degree in Engineering or Engineering Technology, or related field.

Experience:

• 3+ years of ASME and or equivalent Quality experience.
• 5 years of on the job experience in lieu of formal education.

Other: 

• Must be willing to work overtime as required.
• Minimal travel may be required

Skills:

To perform the job successfully, an individual should demonstrate the following competencies: 

1. Must have proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software. 
2. Strong written and verbal communication skills required. 
3. Strong organization and time management skills. 
4. High attention to detail. 
5. Ability to work independently, with minimal direction as a highly motivated self-starter and within a team oriented culture. 
6. Obtains support and cooperation from others and reciprocates; demonstrates positive behaviors, displaying tact, respect, and understanding when dealing with others; proactively engages and confronts issues to achieve continual improvement. 
7. Experience reading technical drawings desired with a drive to be detail oriented and willingness to learn specification requirements. 
8. Able to manage multiple priorities and deadlines. 

Physical and Mental Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this position, the incumbent is primarily required to sit, stand, walk, stoop, and bend. Required to speak and communicate clearly with others.
• Mental demands: While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure.
• Work Environment: This job primarily operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. While performing the duties of this position, the incumbent is also exposed to high level of manufacturing and equipment noise.

Work Authorization/Security Clearance

Must be able to work in the U.S without sponsorship. 

This job description is not all inclusive but rather serves as a general guideline of the current needs of the position and can be modified at the discretion of management to meet current business needs. Experience and education requirements are the primary basis for awarding this position, however substitutions that are essentially equivalent may be made as they relate to the essential functions, duties, and responsibilities of this position