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Insurance Quality Assurance Software Jobs in Kansas

Compass Group

QUALITY ASSURANCE TECHNICIAN

Lenexa, KS · On-site

$18/hr

Incumbent is guided by thorough knowledge of computer software system for quality program, word ... Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee ...

Redbarn Pet Products

QA Technologist

Great Bend, KS · On-site

Life and AD&D Insurance * Employee Discounts on pet food Summary: The QA Technologist is ... Basic knowledge of Internet software, spreadsheet software, and word processing software is ...

Palco

QUALITY ASSURANCE TESTER II

Kansas City, KS · On-site

The QA Tester II plays a key role in ensuring software releases meet business and technical ... Vision Insurance * Cancer Insurance * Voluntary Life Insurance * Paid Time Off * Remote work ...

Nature's Touch Inc.

QA Supervisor

Edwardsville, KS · On-site

$50K - $65K/yr

Act as backup to QA technician absences as needed. Oversees the daily QA Technician work and ... Proficiency in MS Excel, MS Word and MS PowerPoint or equivalent software. Experience with ...

Nature's Touch Inc.

QA Supervisor

Kansas City, KS

Act as backup to QA technician absences as needed.Oversees the daily QA Technician work and ... Proficiency in MS Excel, MS Word and MS PowerPoint or equivalent software. Experience with ...

Nature's Touch Inc.

QA Supervisor

Kansas City, KS · On-site

$50K - $65K/yr

Act as backup to QA technician absences as needed.Oversees the daily QA Technician work and ... Proficiency in MS Excel, MS Word and MS PowerPoint or equivalent software. Experience with ...

PSI Services LLC

Senior QA Analyst

Olathe, KS · On-site

$115K/yr

The person in this role works closely with the Software Engineering teams to understand what has ... Medical insurance tailored to your region, plus: * US: Dental, vision, life, and short-term ...

PSI Services LLC

Senior QA Analyst

Olathe, KS · Hybrid

$115K/yr

The person in this role works closely with the Software Engineering teams to understand what has ... Medical insurance tailored to your region, plus: * US: Dental, vision, life, and short-term ...

Aechelon Technology

QA Test Engineer - KS

Overland Park, KS

$40.75 - $55.50/hr

Our Software team is looking for a QA Test Engineer to help us in our mission. The QA Test Engineer ... insurance plans). No relocation reimbursement provided. For more information about our company ...

Sevita

Quality Assurance Manager

Kansas City, KS · On-site

Valid Driver's license in good standing with current automobile insurance. Other Skills and ... Demonstrated computer skills, able to use various software programs for correspondence, reports ...

Maximus

Quality Assurance Manager

Topeka, KS · On-site

The Quality Assurance Manager will oversee quality assurance programs, ensure compliance with ... Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet ...

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Insurance Quality Assurance Software information

What is the difference between Insurance Quality Assurance Software vs Insurance Claims Examiner?

AspectInsurance Quality Assurance SoftwareInsurance Claims Examiner
Primary RoleAutomates and manages quality assurance processes in insuranceReviews and processes insurance claims manually or digitally
Required CredentialsTypically no specific credentials; familiarity with insurance softwareLicenses or certifications in insurance claims processing
Work EnvironmentSoftware systems, office or remoteInsurance offices, claims departments
Industry UsageUsed by insurance companies for quality controlEmployed by insurance companies to evaluate claims

Insurance Quality Assurance Software focuses on automating quality checks within insurance processes, while Insurance Claims Examiners manually review and process claims. Both roles are integral to insurance operations but serve different functions within the industry.

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Cities in Kansas with the most Insurance Quality Assurance Software job openings:

Insurance Quality Assurance Software jobs near you

Contact Center Quality Assurance Manager

MCI Careers

Wichita, KS

Full-time

Re-posted 19 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
  • Develop and implement QA frameworks, scorecards, and calibration sessions.
  • Analyze quality trends and provide actionable insights to operations and training teams.
  • Ensure compliance with client standards, internal policies, and regulatory requirements.
  • Conduct audits, feedback sessions, and coaching to improve agent performance.
  • Collaborate with stakeholders to align QA initiatives with business goals.
  • Prepare and present quality reports to internal leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in business, Quality Management, or a related field (preferred).
  • 3+ years of experience in a QA leadership role within a BPO or contact center.
  • Strong knowledge of QA methodologies, tools, and contact center operations.
  • Excellent analytical, coaching, and communication skills.
  • Experience with QA software, CRM systems, and reporting tools.
  • Certifications in Quality, Six Sigma, or related areas (a plus).
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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