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Insurance Quality Assurance Remote Jobs in Utah (NOW HIRING)

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Personal Accident Insurance * 401(k)/Roth with matching * Tiered PTO based upon length of ...

GardaWorld

Quality Assurance Analyst

Salt Lake City, UT · Remote

$75K - $80K/yr

Remote/home based responsible for serving the Pacific and Mountain time zones of the United States ... Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time ...

GardaWorld

Quality Assurance Analyst

Salt Lake City, UT · Remote

$75K - $80K/yr

Remote/home based responsible for serving the Pacific and Mountain time zones of the United States ... Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time ...

GardaWorld

Quality Assurance Analyst

Salt Lake City, UT · Remote

$75K - $80K/yr

Remote/home based responsible for serving the Pacific and Mountain time zones of the United States ... Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time ...

GardaWorld

Quality Assurance Analyst

Salt Lake City, UT · Remote

$75K - $80K/yr

Remote/home based responsible for serving the Pacific and Mountain time zones of the United States ... Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time ...

GardaWorld

Quality Assurance Analyst

Salt Lake City, UT · Remote

$75K - $80K/yr

Remote/home based responsible for serving the Pacific and Mountain time zones of the United States ... Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time ...

Clerri

QA Engineer (Experiences)

Salt Lake City, UT · Remote

This role is open to fully remote candidates, with priority given to applicants based in or near ... on insurance, build recurring revenue, and improve access to care for all. Trusted by 20,000 ...

Strong Tower Partners

Regression Tester

Orem, UT · On-site +1

You will collaborate closely with developers and QA engineers to maintain platform stability ... Flexible remote/hybrid work options. * Contribute to cutting-edge recruitment and analytics ...

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Insurance Quality Assurance Remote information

What is an insurance quality assurance remote?

An Insurance Quality Assurance Remote job involves evaluating and monitoring insurance processes, documents, and interactions to ensure they meet company standards and regulatory requirements—all while working from a remote location. Professionals in this role review claims, policies, and customer interactions to identify errors, ensure compliance, and recommend improvements. They often work closely with other remote teams to maintain high-quality service and prevent costly mistakes. Strong attention to detail, analytical skills, and knowledge of insurance regulations are essential for success in this position.

What are the key skills and qualifications needed to thrive as an insurance quality assurance remote professional?

To thrive as an Insurance Quality Assurance Remote professional, you need a solid understanding of insurance processes, quality control standards, and a relevant degree or background in insurance or auditing. Familiarity with claims management systems, quality assurance tools, and industry certifications such as Six Sigma or ISO are commonly required. Attention to detail, analytical thinking, and effective written communication are essential soft skills for identifying discrepancies and collaborating with remote teams. These competencies ensure consistent compliance, accuracy, and high-quality service delivery in a remote insurance environment.

What are some common challenges faced by remote insurance quality assurance professionals, and how can they be addressed?

Remote Insurance Quality Assurance professionals often face challenges such as limited direct communication with team members, staying updated on policy changes, and maintaining consistency in audit standards. To address these, it's important to leverage collaboration tools, participate in regular virtual meetings, and establish clear documentation protocols. Building strong relationships with claims adjusters and underwriters remotely also helps ensure quality standards are met and feedback is effectively shared.

What is the difference between Insurance Quality Assurance Remote vs Insurance Claims Examiner?

AspectInsurance Quality Assurance RemoteInsurance Claims Examiner
Required CredentialsCertifications in quality assurance, insurance industry knowledgeAdjuster licenses, insurance certifications
Work EnvironmentRemote, office-based, or hybridRemote or in-office claims processing
Industry UsageUsed across insurance companies for process improvementUsed by insurance companies to evaluate claims
Common Search IntentQuality assurance roles in insurance, remote QA jobsClaims processing jobs, insurance examiner roles

Insurance Quality Assurance Remote and Insurance Claims Examiner roles both operate within the insurance industry but focus on different aspects. QA roles emphasize process improvement and compliance, often remotely, while Claims Examiners evaluate individual claims, which may also be remote. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are the most commonly searched types of Insurance Quality Assurance jobs in Utah?

The most popular types of Insurance Quality Assurance jobs in Utah are:

What are popular job titles related to Insurance Quality Assurance Remote jobs in Utah?

For Insurance Quality Assurance Remote jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Insurance Quality Assurance Remote jobs in Utah look for?

The top searched job categories for Insurance Quality Assurance Remote jobs in Utah are:

What cities in Utah are hiring for Insurance Quality Assurance Remote jobs?

Cities in Utah with the most Insurance Quality Assurance Remote job openings:

Insurance Quality Assurance Remote jobs near you

Quality Assurance Specialist

ACD Direct

Farmington, UT • Remote

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Quality Assurance Specialist - Remote


What do we do?

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.


Summary:
The QA Specialist II is responsible for assisting the Contact Center QA Manager in ensuring that the Contact Center's Quality Assurance is being performed per company guidelines and client expectations.


What will you do?


  • Conduct client calibration calls.

  • Monitor and audit agent calls to provide trends and lessons learned to both agents and operations

  • They provide the QA Supervisor with data on the status of the operation's quality assurance.

  • Serve as a Subject Matter Expert (SME) for contact center standard operating policies and

  • Act as a point of contact for the support staff to assist with questions with workflows and projects, and handle escalated customer/member calls from support staff (escalated Supervisor calls) for

  • Responsible for updating client logs and coordinating training for Quality Assurance team and ensuring compliance for weekly QA feedbacks.

  • Respond to QA issues via ticket and/or emails with urgency and immediacy.

  • Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or as needed by CRMs and CC Management.

  • Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent.

  • Cross-train in the day-to-day call center skills, tasks, and projects.

  • Perform any additional duties assigned to them.


What does it take?

  • Must be able to work evening and weekends (Friday, Saturday and Sunday) No exceptions.

  • 1+ year experience working in a virtual contact center environment.

  • Knowledgeable in Microsoft Office products (Excel, Word, Outlook).

  • Time management and customer service skills


How we will support you?

- Remote Work - No commute time to the office

- Equipment Provided:

  • Laptop
  • Headset
  • Monthly Internet Stipend

- Benefits:

  • Medical/Vision and Dental Insurance
  • Flexible Spending Account / Health Savings Account
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment - The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)

**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

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