Lead Concierge
Los Angeles, CA · On-site
$20/hr
Participate in monthly regional director calls Position Requirements: * A passion for delivering ... and vision insurance, paid sick leave, and paid time off. Stratton Amenities is an equal ...
Lead Concierge
Los Angeles, CA · On-site
$20/hr
Participate in monthly regional director calls Position Requirements: * A passion for delivering ... and vision insurance, paid sick leave, and paid time off. Stratton Amenities is an equal ...
Patient Concierge
$19 - $21/hr
The Patient Concierge also assists with resident transport for in-house and select off-site ... Life Insurance * Same day pay (Tapcheck) * 401(k) Retirement Plan * Time Off/Leave (PTO, Vacation ...
Quick apply
Patient Concierge
$19 - $21/hr
The Patient Concierge also assists with resident transport for in-house and select off-site ... Life Insurance * Same day pay (Tapcheck) * 401(k) Retirement Plan * Time Off/Leave (PTO, Vacation ...
Client Concierge
$25 - $27/hr
Client Concierge Duties: * This is a GREAT opportunity for a Customer Service Rep with insurance ... Have their insurance license (Preferred) * Have at least 2 years of experience in the insurance ...
Quick apply
Client Concierge
$25 - $27/hr
Client Concierge Duties: * This is a GREAT opportunity for a Customer Service Rep with insurance ... Have their insurance license (Preferred) * Have at least 2 years of experience in the insurance ...
Concierge
Santa Barbara, CA · On-site
$22.71 - $33.18/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge
Santa Barbara, CA · On-site
$22.71 - $33.18/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge
San Francisco, CA · On-site
$22 - $23.13/hr
As part of one of the largest senior living organizations in the nation, our communities have ... and disability insurances (full-time) * 401(K) with employer matching * Paid training
Quick apply
Concierge
San Francisco, CA · On-site
$22 - $23.13/hr
As part of one of the largest senior living organizations in the nation, our communities have ... and disability insurances (full-time) * 401(K) with employer matching * Paid training
Concierge
Goleta, CA · On-site
$22.71 - $33.18/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge
Goleta, CA · On-site
$22.71 - $33.18/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge
Goleta, CA · On-site
$16.75 - $21.50/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge
Goleta, CA · On-site
$16.75 - $21.50/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge
Novato, CA · On-site
$20 - $22/hr
In senior living, the little things matter. Remembering a resident's name. Greeting a family member ... Pet Insurance * Employee Assistance Program * Emergency Financial Assistance Your Role & Impact As ...
Concierge
Novato, CA · On-site
$20 - $22/hr
In senior living, the little things matter. Remembering a resident's name. Greeting a family member ... Pet Insurance * Employee Assistance Program * Emergency Financial Assistance Your Role & Impact As ...
Reservationist
$19.25 - $25.25/hr
The Concierge ensures the prompt, professional, and timely answering of guest inquiries. This ... Opened in 1994, Chef Keller's three-starred Michelin restaurant remains one of the most highly ...
Reservationist
$19.25 - $25.25/hr
The Concierge ensures the prompt, professional, and timely answering of guest inquiries. This ... Opened in 1994, Chef Keller's three-starred Michelin restaurant remains one of the most highly ...
Concierge
Santa Barbara, CA · On-site
$17.25 - $22.25/hr
Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ... Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ...
Concierge
Santa Barbara, CA · On-site
$17.25 - $22.25/hr
Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ... Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ...
Concierge
Goleta, CA · On-site
$16.75 - $21.50/hr
Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ... Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ...
Concierge
Goleta, CA · On-site
$16.75 - $21.50/hr
Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ... Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ...
Concierge
Santa Barbara, CA · On-site
$22.71 - $33.18/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge
Santa Barbara, CA · On-site
$22.71 - $33.18/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge - Part-Time
San Jose, CA · On-site
$20 - $21/hr
As part of one of the largest senior living organizations in the nation, our communities have ... and disability insurances (full-time) * 401(K) with employer matching * Paid training
Concierge - Part-Time
San Jose, CA · On-site
$20 - $21/hr
As part of one of the largest senior living organizations in the nation, our communities have ... and disability insurances (full-time) * 401(K) with employer matching * Paid training
Concierge
San Francisco, CA · On-site
$18.25 - $23.50/hr
As part of one of the largest senior living organizations in the nation, our communities have ... and disability insurances (full-time) * 401(K) with employer matching * Paid training
Concierge
San Francisco, CA · On-site
$18.25 - $23.50/hr
As part of one of the largest senior living organizations in the nation, our communities have ... and disability insurances (full-time) * 401(K) with employer matching * Paid training
Concierge
Santa Barbara, CA · On-site
$17.25 - $22.25/hr
Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ... Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ...
Concierge
Santa Barbara, CA · On-site
$17.25 - $22.25/hr
Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ... Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ...
Concierge
Santa Barbara, CA · On-site
$17.25 - $22.25/hr
Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ... Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ...
Concierge
Santa Barbara, CA · On-site
$17.25 - $22.25/hr
Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ... Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ...
Concierge
Santa Barbara, CA · On-site
$22.71 - $33.18/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge
Santa Barbara, CA · On-site
$22.71 - $33.18/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge - Part-Time
San Jose, CA · On-site
$17 - $22/hr
As part of one of the largest senior living organizations in the nation, our communities have ... and disability insurances (full-time) * 401(K) with employer matching * Paid training
Concierge - Part-Time
San Jose, CA · On-site
$17 - $22/hr
As part of one of the largest senior living organizations in the nation, our communities have ... and disability insurances (full-time) * 401(K) with employer matching * Paid training
Concierge
Santa Barbara, CA · On-site
$22.71 - $33.18/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Concierge
Santa Barbara, CA · On-site
$22.71 - $33.18/hr
Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of ... Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute ...
Insurance Concierge In information
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Lead Concierge
Los Angeles, CA • On-site
Stratton Amenities •
Traveler Accommodation • 201 - 500 employees201 - 500 employees
$20/hr
Full-time
Medical, Dental, Vision, PTO
Re-posted 17 days ago
Stratton Amenities rating
3.2
Based on 6 frontline employees who took The Breakroom Quiz
Job description
Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.
Key Responsibilities:
- Act as the face of the property, leading by example
- Facilitate communication between the property manager and the concierge team
- Exceed expectations by providing anticipatory service and smooth accommodation
- Address resident concerns and complaints promptly and professionally
- Conduct weekly meetings with the property manager to identify areas for improvement
- Manage team schedules and oversee weekly payroll
- Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
- Implement and enforce accountability measures, disciplinary action, and performance coaching
- Develop and implement new SOPs to continually improve concierge operations
- Foster a positive work culture and environment
- Enforce uniform and grooming standards
- Participate in monthly regional director calls
Position Requirements:
- A passion for delivering exceptional service and hospitality
- Excellent verbal and written communication skills
- Strong problem-solving and leadership abilities
- Outstanding relationship-building skills
- Ability to maintain confidentiality
- A sense of pride and ownership in the position and property
- Ability to respond quickly and genuinely to residents' and guests' requests
- At least five years of hospitality experience
- Exceptional interpersonal skills and guest service abilities
- Organized, proactive, productive, and self-motivated with a positive attitude
- Ability to maintain a neat and professional appearance
- Ability to think clearly and make concise decisions under pressure
Secondary Responsibilities:
- Build rapport and relationships with residents
- Maintain professional telephone etiquette and message delivery
- Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in scheduling and completing amenities' requests
- Escort individuals as necessary
- Walk the premises to ensure the highest standards are being met
- Perform all other duties as assigned by the property manager or per property SOP's
- Flexibility to work nights, weekends, and holidays
Experience Requirements:
- Leadership and supervisory skills and experience
- Training and development experience
- Exceptionally enthusiastic and positive individual
- 2 years' experience in Hospitality, Multifamily or Upscale Hotel
- 2 years' experience in a busy luxury retail environment
- Must have experience delivering exceptional service
Pay range: $19-$20 per hour
Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.
Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.
About Stratton Amenities
Sourced by ZipRecruiter
Industry
Traveler accommodation
Company size
201 - 500 Employees
Headquarters location
Frisco, TX, US
Year founded
2015