Insurance Code Jobs (NOW HIRING)

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly, and expeditiously. The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 in the Office of Consumer Advocacy & Diversity, Consumer Advocacy Division. This division plays a vital role in assisting Louisiana consumers by providing information, guidance, and support on insurance-related matters and helping resolve inquiries and complaints involving insurance companies, agents, and policies. In this position, you'll investigate consumer complaints, interpret insurance laws and policy provisions, communicate with consumers and industry representatives, and help ensure compliance with the Louisiana Insurance Code. If you enjoy researching complex issues, solving problems, and helping consumers navigate insurance matters, we encourage you to apply. The ideal candidate possesses the following competencies:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Stakeholders: The ability to identify key stakeholders, manage relationships, and align interests to move work forward.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies:

• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity, and honesty, regardless of circumstances or personal benefit.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Three years of experience in insurance, administrative services, investigations, or law enforcement; OR six years of full-time work experience in any field; OR a bachelor's degree. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As an Insurance Specialist 1/2/3 in the Office of Consumer Advocacy & Diversity/Consumer Advocacy Division you will/may:

• Investigate consumer inquiries and complaints by researching insurance laws, regulations, policy provisions, and other relevant information to help determine appropriate resolutions.
• Provide information, guidance, and assistance to consumers, insurance companies, attorneys, government agencies, and other stakeholders regarding insurance laws, consumer rights, and insurance-related issues.
• Review insurance policies, contracts, and legal information to evaluate compliance with the Louisiana Insurance Code and recommend appropriate actions or resolutions.
• Communicate with consumers and insurance industry representatives by telephone, email, written correspondence, and meetings to answer questions, explain investigative findings, and help resolve insurance-related concerns.
• Prepare correspondence, reports, and other case documentation related to consumer complaints, investigations, and regulatory matters.
• Identify and document potential violations of the Louisiana Insurance Code and the Policyholder Bill of Rights and assist with appropriate regulatory or enforcement actions.
• Meet with consumers, insurance company representatives, attorneys, government officials, and other stakeholders regarding insurance laws, regulations, consumer complaints, and investigative findings.
• Participate in departmental hearings and other legal proceedings, as appropriate, by preparing investigative findings or providing testimony.
• Assist with the development, implementation, and evaluation of policies, procedures, and consumer advocacy initiatives that support the goals of the Office of Consumer Advocacy & Diversity.
• Participate in meetings, training, conferences, workshops, and other professional development opportunities to maintain current knowledge of insurance laws, regulations, and industry practices.

Position-Specific Details:

Division/Location: Office of Consumer Advocacy & Diversity/Consumer Advocacy

Appointment Type: Probational

Career Progression: This position will be filled as an Insurance Specialist 1, 2, or 3, depending on the qualifications of the selected candidate.

Compensation: The salary will be determined based on qualifications and experience within the established pay range.

No Civil Service exam is required to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Human Resources Division

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge, LA 70804

phillip.donagriche@ldi.la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.