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Insurance Claims Jobs in Waukee, IA (NOW HIRING)

Berkley

Claims Specialist

Urbandale, IA · On-site +1

Rated Best Places to Work 2020, 2022 and 2024 by Business Insurance, by Business Insurance ... As a Casualty Claims Litigation Specialist , you will investigate and handle high severity and/or ...

Berkley

Claims Specialist

Urbandale, IA · On-site +1

Berkley Corporation , and all member insurance companies, are rated A+ (Superior) by A.M. Best ... Responsibilities As a Casualty Claims Litigation Specialist , you will investigate and handle high ...

Berkley

Claims Specialist

Urbandale, IA · On-site

Berkley Corporation , and all member insurance companies, are rated A+ (Superior) by A.M. Best ... Responsibilities As a Casualty Claims Litigation Specialist , you will investigate and handle high ...

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All JobsInsurance Claims JobsInsurance Claims Jobs in Waukee, IA

Insurance Claims information

See Waukee, IA salary details

$12

$22

$41

How much do insurance claims jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for insurance claims in Waukee, IA is $22.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.66 per hour, depending on experience, location, and employer.

What are insurance claims?

Insurance claims are formal requests made by policyholders to their insurance company for coverage or compensation for a covered loss or policy event. After an incident like an accident, damage, or theft, the policyholder submits a claim, and the insurer reviews it to determine whether the event is covered under the policy. If approved, the insurance company will pay out the agreed-upon amount to the policyholder or a third party. The process may involve submitting documentation, working with adjusters, and sometimes negotiating settlements. Timely and accurate filing is important to ensure claims are processed efficiently.

What are the key skills and qualifications needed to thrive as an insurance claims specialist?

To thrive as an Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processing, and investigative techniques, typically supported by a relevant degree or industry certification such as AIC. Familiarity with claims management software, document management systems, and regulatory compliance tools is essential. Exceptional attention to detail, strong communication skills, and empathy help you effectively assess claims and interact with policyholders. These skills ensure accurate claim evaluation, efficient processing, and high customer satisfaction in a regulated industry.

What are some common challenges encountered in an insurance claims role, and how can they be managed effectively?

Professionals in insurance claims often face challenges such as managing high caseloads, handling complex or disputed claims, and meeting strict regulatory requirements. Effective time management and strong organizational skills can help balance multiple cases, while clear communication and empathy are essential when working with clients during stressful situations. Staying up to date with industry regulations and seeking support from more experienced team members can also help address difficult cases and ensure compliant, fair outcomes.

What is the difference between Insurance Claims vs Insurance Adjuster?

AspectInsurance ClaimsInsurance Adjuster
Primary RoleSubmitting and managing insurance claimsInvestigating and evaluating insurance claims
Required CredentialsBasic knowledge of insurance policies, often no formal certification neededAdjuster license, certifications like AIC or CPCU often required
Work EnvironmentOffice, remote, or on-site at claim locationsFieldwork, on-site inspections, office work
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

While both roles are integral to the insurance industry, Insurance Claims professionals focus on submitting and managing claims, whereas Insurance Adjusters investigate and evaluate claims to determine coverage and settlement amounts. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the most commonly searched types of Insurance Claims jobs in Waukee, IA?

The most popular types of Insurance Claims jobs in Waukee, IA are:

What are popular job titles related to Insurance Claims jobs in Waukee, IA?

For Insurance Claims jobs in Waukee, IA, the most frequently searched job titles are:

What job categories do people searching Insurance Claims jobs in Waukee, IA look for?

The top searched job categories for Insurance Claims jobs in Waukee, IA are:

What cities near Waukee, IA are hiring for Insurance Claims jobs?

Cities near Waukee, IA with the most Insurance Claims job openings:

Insurance Claims jobs near you
Infographic showing various Insurance Claims job openings in Waukee, IA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $46,881 per year, or $22.5 per hour.

Casualty Claims Representative

Auto Owners Insurance Company

West Des Moines, IA

Full-time

Retirement, PTO

Posted 8 days ago

Auto-Owners Insurance rating

9.2

Company rating: 9.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

23rd of 315 rated insurance

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. This job requires mastery of claims-handling skills and requires the person to:

  • Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.

  • Analyze and interpret policy coverage and determine liability and damages.

  • Negotiate claims settlements in accordance with company procedures and within authority limits.

  • Communicate claim status to all relevant stakeholders, including insureds and agents.

  • Maintain accurate documentation in company systems and adhere to regulatory and internal standards.

  • Participate in training and education programs to enhance claim-handling skills.

  • Travel as needed for onsite investigations or meetings.

  • Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Desired Skills & Experience

  • Bachelor's degree or equivalent combination of education and related experience.

  • At least 1 year of related insurance or claims experience.

  • Basic understanding of casualty policy language

  • Strong verbal and written communication

  • Ability to gather and interpret information for effective claims resolution

  • Demonstrated ability to manage time and tasks efficiently

  • Interpersonal skills to deal with diverse customers and situations

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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