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Insurance Claims Jobs in Decatur, IL (NOW HIRING)

We use best-in-class ticket and claims management systems to ensure clear and complete mark-out ... Comprehensive insurance options - A variety of excellent insurance choices including medical ...

Liaises with vendor and employees regarding disability claims administration. PEOPLE: * Support ... Company paid life and disability insurance. * Paid holidays and vacation. * Retirement plan with ...

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits. * Assist walk-in customers with plan/claim questions. * Answer email inquiries ...

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits. * Assist walk-in customers with plan/claim questions. * Answer email inquiries ...

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings Plan * Employee Stock ...

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings Plan * Employee Stock ...

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings Plan * Employee Stock ...

Life insurance & Employee Assistance Programs * Tuition reimbursement & on-the-job training * 401(k) with company match & Profit Sharing * Paid Time Off (PTO) Looking for a role where service and ...

Life insurance & Employee Assistance Programs * Tuition reimbursement & on-the-job training * 401(k) with company match & Profit Sharing * Paid Time Off (PTO) Looking for a role where service and ...

Life insurance & Employee Assistance Programs * Tuition reimbursement & on-the-job training * 401(k) with company match & Profit Sharing * Paid Time Off (PTO) Looking for a role where service and ...

Life insurance & Employee Assistance Programs * Tuition reimbursement & on-the-job training * 401(k) with company match & Profit Sharing * Paid Time Off (PTO) Looking for a role where service and ...

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Insurance Claims information

See Decatur, IL salary details

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How much do insurance claims jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for insurance claims in Decatur, IL is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Claims Specialist, and why are they important?

To thrive as an Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processing, and investigative techniques, typically supported by a relevant degree or industry certification such as AIC. Familiarity with claims management software, document management systems, and regulatory compliance tools is essential. Exceptional attention to detail, strong communication skills, and empathy help you effectively assess claims and interact with policyholders. These skills ensure accurate claim evaluation, efficient processing, and high customer satisfaction in a regulated industry.

What is the difference between Insurance Claims vs Insurance Adjuster?

AspectInsurance ClaimsInsurance Adjuster
Primary RoleSubmitting and managing insurance claimsInvestigating and evaluating insurance claims
Required CredentialsBasic knowledge of insurance policies, often no formal certification neededAdjuster license, certifications like AIC or CPCU often required
Work EnvironmentOffice, remote, or on-site at claim locationsFieldwork, on-site inspections, office work
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

While both roles are integral to the insurance industry, Insurance Claims professionals focus on submitting and managing claims, whereas Insurance Adjusters investigate and evaluate claims to determine coverage and settlement amounts. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are some common challenges encountered in an insurance claims role, and how can they be managed effectively?

Professionals in insurance claims often face challenges such as managing high caseloads, handling complex or disputed claims, and meeting strict regulatory requirements. Effective time management and strong organizational skills can help balance multiple cases, while clear communication and empathy are essential when working with clients during stressful situations. Staying up to date with industry regulations and seeking support from more experienced team members can also help address difficult cases and ensure compliant, fair outcomes.

What are insurance claims?

Insurance claims are formal requests made by policyholders to their insurance company for coverage or compensation for a covered loss or policy event. After an incident like an accident, damage, or theft, the policyholder submits a claim, and the insurer reviews it to determine whether the event is covered under the policy. If approved, the insurance company will pay out the agreed-upon amount to the policyholder or a third party. The process may involve submitting documentation, working with adjusters, and sometimes negotiating settlements. Timely and accurate filing is important to ensure claims are processed efficiently.

What's the highest paying job in insurance?

In insurance, senior executive roles such as Chief Underwriting Officer or Chief Risk Officer tend to be the highest paying positions, often earning six-figure salaries. These roles require extensive industry experience, advanced certifications, and strategic decision-making skills. Compensation varies based on company size and location.

Is insurance claims a stressful job?

Insurance claims jobs can be stressful due to the need to handle complex cases, meet deadlines, and manage customer expectations. The role often requires strong organizational skills and attention to detail, and workload can vary depending on the employer and claim volume.

How much does a claims adjuster make?

The average claims adjuster salary varies by experience and location, but in general, they earn between $50,000 and $70,000 annually. Adjusters with specialized skills or certifications can earn higher, and many work full-time with opportunities for overtime and advancement.

Which claims adjusters make the most money?

Senior claims adjusters, especially those handling complex or high-value claims such as large commercial or catastrophic losses, tend to earn the highest salaries in the field. Adjusters with specialized certifications, extensive experience, and strong negotiation skills typically command higher pay. Geographic location and employer size can also influence earnings in this role.
What are popular job titles related to Insurance Claims jobs in Decatur, IL? For Insurance Claims jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Insurance Claims jobs in Decatur, IL look for? The top searched job categories for Insurance Claims jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Insurance Claims jobs? Cities near Decatur, IL with the most Insurance Claims job openings:
Utility Locator

Utility Locator

USIC

Decatur, IL • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


USIC rating

6.5

Company rating: 6.5 out of 10

Based on 261 frontline employees who took The Breakroom Quiz

281st of 428 rated business services


Job description

Compensation

$19.00 Hourly

Job Description

Text JOBS to 811DIG (811344) to connect with our hiring team today!

The starting rate ranges from $19.00 per hour for new locators to $30.00 per hour for those with substantial prior locating experience.

Are you an outdoor enthusiast who enjoys independent field work and is looking to jump start your career? If you are a quality-conscious, safety focused, hard-working individual, then consider an exciting long-term career at USIC!

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced infrastructure services, performing more than 84 million locates each year for the more than 1,400 telecommunications, electric, gas, water, and sewer utilities and municipalities we serve nationwide. Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and critical assets. At USIC, we are committed to Leading from the Ground Up.

We are looking for individuals who consider themselves problem solvers, take pride in public safety, and thrive in a fast-paced, exciting work environment. Our communities are your communities.

If you're looking for growth, we've got you covered. We provide a quality training program and opportunities for advancement. No prior locating experience is needed, but experienced locators are encouraged to apply!

Our technicians spend their workdays on the go, independently working in the field using their company-provided vehicle. We use best-in-class ticket and claims management systems to ensure clear and complete mark-out services for the excavator or property owner at the work site.

Your Responsibilities as a Locator:

  • Correctly, safely, and efficiently locate underground utilities, including telecommunications, electric power, cable TV, gas, water, and sewer systems.

  • Thoroughly search for underground utilities in a designated area, accurately marking the location, completing the necessary documentation, and photographing each locate.

These are daytime, full-time positions. We have a 48-hour turnaround time on many locates, which means we generally work the day after holidays and some weekends, as needed. Must be able to work overtime, weekend shifts, and on-call shifts (including nights and weekends), dependent upon the needs of the business.

Why You'll Love Working for Us (Our Benefits):

  • 100% paid training - We're invested in you, starting on your first day.

  • High-quality company vehicle & fuel card - All work-related expenses are paid. This means you won't be putting mileage on your personal vehicle for work.

  • Company phone & equipment - Advanced technology you can count on.

  • DailyPay - Access your pay when you need it.

  • Comprehensive insurance options - A variety of excellent insurance choices including medical, dental, vision, and life.

  • 401(k) with company match - We'll help you save for the long term with our competitive 401(k) employer match program.

  • PTO & paid holidays - Even in your first year, so you can spend time with your loved ones.

  • Weekend & holiday on-call pay - Earn extra money while on call over the weekend or on a company holiday, even if not called out to an emergency.

  • Technician Incentive Plan - Bonuses based on individual quality and safety results.

  • Career Path Program (CPP) - Unmatched in our industry. We recognize employees who strive to be the best in their roles with distinctive titles, promotions, and more.

  • USIC All Stars - Our employee recognition program. Earn points for living our company values and celebrating milestones. Redeem your points for gift cards or merchandise!

  • Tenure Boots Program -$200 voucher to buy a new pair of work boots on your first anniversary and every year after.

  • Education Partnership & Scholarship Program - Discounted tuition for USIC employees, their spouses, and dependents through Indiana Tech (courses available online nationwide). Scholarships available for employees. Credit hours for completing our utility locator training curriculum and/or for military service.

  • Employee discounts & perks - Outstanding discounts at major retailers and service providers.

What We Need from You (Our Requirements):

  • Able and willing to work outdoors in various weather conditions. Previous outdoor experience is a plus.

  • Proficiency with technology

  • Available to work overtime, weekends, and on-call shifts as needed.

  • Able to pass a drug screen (this is a safety-sensitive position).

  • Valid driver's license and a safe driving record

  • Able to work in a confined space; walk, bend, and lift up to 75 lbs.

  • Able to distinguish between colors used to identify wiring and mark underground utilities.

  • Able to read, understand, and reference locate tickets, as well as maps and prints.

  • Able to communicate clearly with colleagues, customers, contractors, and homeowners.

We are an Equal Opportunity Employer. Veterans are encouraged to apply.

When texting, message and data rates may apply.View our terms and conditions here: https://www.usicllc.com/terms-and-conditions and our privacy policy here: https://usicllc.com/privacy-policy.


What USIC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


USIC logo

About USIC

Sourced by ZipRecruiter

USIC is a leading provider of underground utility damage prevention services, performing over 70 million locates each year. With a strong reputation for reliability, USIC offers a comprehensive range of utility services across the United States and Canada. The company's mission is to deliver innovative and efficient solutions that prioritize safety and protect critical assets and infrastructure for its partners.

Industry

Internet and it

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2008

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