ZipRecruiter

Log In

1

Insurance Claims Processing Jobs in Toronto, ON (NOW HIRING)

FCT

Law Clerk/ Claims Handler

Oakville, ON · On-site

FCT provides industry-leading title insurance, default solutions and other real estate related ... Follow standard internal guidelines and processes with respect to file management * Maintain a ...

Td

TD Insurance, Litigation Paralegal - Auto PD

Toronto, ON · On-site +1

CA$79K - CA$111K/yr

You will provide end-to-end claims handling, litigation carriage, and dispute resolution services ... Manage customer and third-party relationships throughout the litigation process, providing ...

AIG

Claims analyst II, Accident & Health

Toronto, ON

CA$61K - CA$67K/yr

... process improvement. * Other duties as assigned. What you'll need to succeed * A highly organized individual with ability to work in a high pace, team oriented environment. * Insurance claims ...

previous page

Showing results 41-60

All JobsInsurance Claims Processing JobsInsurance Claims Processing Jobs in Toronto, ON

Insurance Claims Processing information

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are the key skills and qualifications needed to thrive in insurance claims processing?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training or certifications in insurance or claims processing. Relevant skills include attention to detail, communication, and familiarity with claims management software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require background checks or specific licensing depending on the state or company policies.

Is insurance claims processing a stressful job?

Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.

What does an insurance claims processing do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage and payout amounts. They verify policy details, gather necessary documentation, and ensure claims are processed accurately and efficiently, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.

What are popular job titles related to Insurance Claims Processing jobs in Toronto, ON?

For Insurance Claims Processing jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Insurance Claims Processing jobs in Toronto, ON look for?

The top searched job categories for Insurance Claims Processing jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Insurance Claims Processing jobs?

Cities near Toronto, ON with the most Insurance Claims Processing job openings:

Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Claims Adjusters - Auto Physical Damage - All Levels (Future Opportunities)

Wawanesa Insurance

Toronto, ON • Hybrid

CA$48K - CA$54K/yr

Full-time, Part-time

Retirement, PTO

Re-posted 27 days ago

Job description

Job ID: 9764 


Employment Type: For Future Consideration. We are always interested in connecting with qualified candidates for our Auto Department. This requisition is designed to connect with talent for future opportunities. 


Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary range for the position is: 

Level 1: $48,000 - $54,000
Level 2: $54,000 - $66,000
Level 3: $64,000 - $78,000

About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB, Darmouth, NS.
 

The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada's largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba's Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

The Claims Adjuster Level 2, Auto Physical Damage contributes to Wawanesa's goals of delivering an exceptional and consistent member (policy holder) experience through the fair and equitable adjustment of low complexity auto physical damage claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim.  The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.

Job Responsibilities

  • Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy. 
  • Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.   
  • Adjustment of low complexity auto physical damage claims.
  • Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members (policy holders).
  • Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, third party adjusters, and auto repair facilities.
  • Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa's adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
  • Collaborate directly with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization to coordinate services.
  • Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional customer experience.
  • Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
  • Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements.
  • Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
  • Perform other duties as assigned.
Qualifications
  • 1 year of insurance minimum experience, preferably with Auto. 
  • Post-secondary degree is preferred.
  • Currently working towards, or completed, a CIP designation through the Insurance Institute of Canada.
  • Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
  • Excellent communication skills; listening, written, and spoken.
  • Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
  • Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
  • Good negotiation, decision making and critical thinking skills as well as a willingness to improve.
  • Strong teamwork skills with the ability to collaborate with others.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

Apply