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Insurance Claim Agent Jobs in Massachusetts (NOW HIRING)

Liberty Mutual Insurance

Senior Claims Representative

MA · On-site +1

$46K/yr

Notifies agent and insured of coverage or any issues. * Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. * Determines and negotiates ...

Cross Insurance

Personal Lines Processor

Newburyport, MA · On-site

$47K - $64K/yr

... lines insurance and providing administrative support to the Producers and Account Managers ... claim has been closed. * Processing mail for Producers and Account Managers that don't require ...

Liberty Mutual

Senior Claims Representative

Boston, MA · On-site

$46K - $84K/yr

Notifies agent and insured of coverage or any issues. * Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. * Determines and negotiates ...

Liberty Mutual

Senior Claims Representative

Boston, MA · On-site

Notifies agent and insured of coverage or any issues. * Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. * Determines and negotiates ...

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Insurance Claim Agent information

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$10

$24

$50

How much do insurance claim agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for insurance claim agent in Massachusetts is $24.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.88 per hour, depending on experience, location, and employer.
Infographic showing various Insurance Claim Agent job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $51,710 per year, or $24.9 per hour.

Licensed Life Insurance Agent- Bilingual Experience Preferred (58508)

Springfield, MA

AAA Northeast
Personal Services • 1 - 5K employees
Learn more about AAA Northeastexternal

$21/mo

Full-time

Re-posted 6 days ago

AAA Northeast rating

8.0

Company rating: 8.0 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

Job description

Bilingual Experience Preferred  

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Generate new life business through multiple lead sources to maintain a consistent sales pipeline to achieve monthly sales targets. Provides five diamond member services and serves the needs of the membership within the corporate guidelines of the organization's Insurance Agency.
What you will do:

  • Develop referral and networking sources that provide business opportunities in the personal life insurance and retirement planning markets as well as value-added referrals to other AAA team members.
  • Educates and counsels existing and prospective clients regarding the various life insurance and retirement planning options available, thereby facilitating informed client decisions regarding personal, family, and business financial security needs. Establishes ongoing consultative relationships with clients to ensure their life insurance and retirement planning needs are periodically reviewed and updated to meet changing situations.
  • Performs an assessment of the client’s or prospective client’s assets and liabilities, where appropriate; offers a risk analysis regarding their personal or business insurance exposure and provides recommendations and guidance on options that will protect their financial well-being and respond to their risk management needs.
  • Prepares applications, orders physical exams and communicates with both prospective insured and vendors; follows up on the status of policies written to ensure they are issued and placed. Completes the fulfillment process by delivering and reviewing policies with clients, establishing a payment plan, and completing required forms.
  • Maintains partnerships with Life insurance company representatives and underwriters and works as a liaison between the client and the insurer in the event of a claim.
  • Maintains accurate paper/electronic records and facilitates reporting via the agency management system, including keeping accurate and complete customer files in the CRM system (MS Dynamics) and agency management system (Applied Epic).
  • Supports AAA corporate success by recommending AAA membership, travel, and other financial service products to existing and prospective clients.
  • Establishes and continuously maintains an understanding of the concepts and products available to meet client needs and capitalize on available opportunities.

Education
High School or GED Required and Bachelor's Degree Business Administration or related field Preferred

Experience

Sales experience Required and Insurance Experience Preferred

Licenses and Certifications

Life Insurance License Upon Hire Required and Industry designations (CLU, FLMI, etc.) Preferred Failure to be appointed as an Agent for AAA Life will result in job offer being rescinded/employment being terminated. Required and Must complete all required AAA Life onboarding documents and training. Required
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

What AAA Northeast employees say

Pay

Benefits

Hours and flexibility

Workplace

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