Inside Sales Representative Call Center Jobs (NOW HIRING)

Inside Sales Representative

About Us

Alltimate Roofing is growing, and we are hiring an Inside Sales Representative to support homeowners after their in home consultation.

This role is focused on helping customers who have already met with one of our outside sales representatives. You will follow up after appointments, answer questions, help clarify project options, and coordinate next steps when a homeowner needs more information.

This is not a cold calling position. Most conversations will be with homeowners who have already requested an estimate and are still considering their options.

The right person for this role is confident on the phone, organized, helpful, goal oriented, and comfortable guiding customers through a clear follow up process.

What You’ll Do

As an Inside Sales Representative, you will work closely with our outside sales team and sales manager to provide a professional follow up experience for homeowners.

Your responsibilities will include:

• Follow up with homeowners after in home consultations
• Call, text, and email customers according to our follow up process
• Answer questions about project options, pricing, financing, timelines, and next steps
• Listen carefully to customer concerns and document them clearly
• Help customers schedule a follow up appointment when they need additional information
• Coordinate with outside sales representatives so they are prepared for follow up appointments
• Help homeowners move forward when they are ready and the project fits company guidelines
• Keep accurate notes in the CRM after every customer interaction
• Confirm that customer information, project details, and next steps are clearly documented
• Escalate customer concerns or special situations to the sales manager when needed
• Help create a smooth transition from sales to production once a project is approved

What This Role Is Really About

This role is about customer follow up, communication, and coordination.

Many homeowners have questions after their first appointment. Some need to review options. Some want to compare information. Some need another conversation with their project consultant before making a decision.

Your job is to make sure those homeowners are supported, their questions are answered, and their next steps are clear.

You will be a second point of contact for the customer and an important support partner for the outside sales team.

Who We’re Looking For

The right person for this role is:

• Confident and professional on the phone
• Helpful, positive, and easy to talk to
• Comfortable asking good questions
• Able to listen carefully and understand customer concerns
• Organized with notes, follow up tasks, and customer information
• Goal oriented and motivated by results
• Able to follow a process without sounding scripted
• Comfortable managing multiple follow up conversations at once
• Coachable and willing to improve through feedback and training
• Able to work well with outside sales representatives, managers, and office staff
• Careful about setting clear expectations with customers

Required Qualifications

• Prior experience in sales, customer follow up, appointment setting, inside sales, call center work, or customer service
• Strong verbal communication skills
• Comfortable using a computer, CRM, phone system, texting platform, and email
• Ability to stay organized while managing multiple customers and follow up tasks
• Ability to work in office full time
• Reliable attendance and consistent follow through
• Positive attitude and willingness to be coached

Preferred Experience

Experience in any of the following is helpful but not required:

• Inside sales
• Appointment setting
• Customer follow up
• Home improvement
• Roofing, windows, siding, gutters, HVAC, solar, or other home services
• CRM based customer communication
• Financing or project estimate conversations
• Call center sales or service

Industry experience is helpful, but not required. We are willing to train someone who has strong communication skills, a good work ethic, and the ability to follow a clear process.

Schedule

Full time, in office position

Typical schedule:

• Monday through Friday
• Occasional evening or Saturday follow up may be needed based on customer availability
• Exact schedule will be discussed during the interview process

Compensation

Compensation includes hourly pay plus performance based bonuses.

Bonus opportunities may include:

• Qualified follow up appointments scheduled
• Projects that move forward after follow up
• Customer referral opportunities
• Team performance
• Quality of customer follow up and CRM documentation

High performers will have the opportunity to earn more based on results, customer follow up quality, and team success.

Performance Expectations

Success in this role will be measured by:

• Timely follow up after customer appointments
• Quality of customer communication
• Accuracy of CRM notes and follow up tasks
• Number of qualified follow up appointments scheduled
• Customer experience and professionalism
• Team coordination with outside sales
• Projects that move forward after follow up
• Ability to follow the company process
• Coachability and improvement over time

Why This Role Matters

Our outside sales team works hard to meet with homeowners, inspect their homes, and provide professional project recommendations.

This role helps make sure homeowners continue to receive support after that appointment. You will help answer questions, coordinate next steps, and make sure important details do not fall through the cracks.

You will play an important role in creating a better customer experience and helping homeowners make informed decisions about their home.

How to Apply

Assessment Step

After applying, please complete the first short assessment using the link below:

https://assessment.predictiveindex.com/bo/5CJG/AlltimateInsideSalesRepresentative

This first assessment takes about 5 minutes. After it is completed, you may receive a second timed assessment by email that takes 12 minutes.

These assessments help us better understand work style, communication approach, problem-solving ability, and whether the role is a good fit for both you and our company.