Infrastructure Program Manager Jobs in Aurora, IL

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Partner Operations Program Manager is the subject matter expert for our partner technology stack, data and analytics foundations, and partner tools and infrastructure. They are responsible for owning and maintaining key processes across the partner lifecycle, ensuring data quality, and providing clear visibility into program and partner performance across the partner journey. They will lead the roadmap for our partner tech stack and analytics capabilities to support a growing partner ecosystem and help Docusign achieve aggressive partner growth goals.

The Manager will be the operational lead of our Partner Programs, supporting the strategy, design and launch of new operational and strategic programs and partner benefits, as well as building improvements to partner setup, account management, and measurement of performance KPIs. They will focus on outcomes that drive simplicity, increase value, ensure data and process quality, and scale in support of a rapidly scaling organization.

They will partner closely with cross-functional teams such as Partner Programs and Success, Finance, Growth, Revenue Operations, Legal, Marketing, Enablement and Sales Development to design processes and systems, foster strong relationships, and ensure seamless collaboration and information sharing.

This role requires excellent project management skills, a metrics- and insights-driven approach to prioritization, strong analytical capabilities, and the ability to lead conversations and decisions across many internal organizations.

This position is an individual contributor role reporting to the Sr Director, Global Partner Operations.

Responsibility

• Lead and manage the operational strategy and roadmap for partner programs, partnerships, and business processes related to how partners engage, service, and build with Docusign, including identifying opportunities to embed AI-driven automation and insights into core partner workflows

• Define the partner data model, governance, and data quality standards across CRM and related systems, ensuring partner and program data is accurate, complete, and structured to support advanced analytics and AI/ML use cases

• Aggregate, organize, and synthesize key partner performance information, using AI-enabled insights where appropriate, and translate findings into actionable recommendations for leadership

• Develop and launch new policies and processes; enable Partner teams and direct sales teams on partner mechanisms, processes, and workflows, ensuring compliance with Legal and Finance requirements

• Lead efforts to create or improve partner infrastructure, including partner onboarding, partner engagement workflows, and strategic partnership implementation

• Advocate for the partner organization by being a subject matter expert on partner strategy, business requirements, technology stack, and reporting

• Architect and govern AI-driven support solutions in partnership with R&D teams

• Integrate custom LLM embeddings, retrieval-augmented generation (RAG), and automation pipelines into support workflows

• Establish quality-control frameworks, defining validation checkpoints and governance policies for AI outputs

• Track AI performance metrics and drive continuous optimization based on accuracy and time savings

• Champion cross-functional AI fluency forums to co-innovate with Product and Engineering teams

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of relevant experience in a partner organization, GTM Operations, or Revenue Operations

• Bachelor's degree or equivalent practical experience

• Experience in project and program management with quantifiable results

• Experience managing or developing partner technology capabilities (e.g., PRM, partner portals, onboarding flows, asset management, and MDF)

• Experience creating scalable processes and governance to support and grow a partner channel

• Experience working with Salesforce (or similar CRM) for reporting, workflows, and process automation

• Experience defining, tracking, and reporting on KPIs for partner programs, pipeline, revenue, and ROI

• Ability to direct cross-functional teams, set clear priorities, and ensure quality and accountability

• Ability to multitask, work under tight timelines, and collaborate with geographically distributed teams

Preferred

• Strong analytical and problem-solving skills, including the ability to work with large data sets and translate insights into recommendations

• Roll-up-your-sleeves attitude to stand up new programs and enhance existing programs

• Excellent written and verbal communication skills with the ability to simplify complex topics for a variety of audiences

• Experience leveraging AI and automation to improve operational processes, data management controls, and governance

• Proficiency with Salesforce and Tableau (or similar BI tools), with a track record of building dashboards and performance reporting

• Experience with additional analytics tools and languages (e.g., advanced Excel; SQL or similar querying experience is a plus)

• Problem solver who challenges the status quo and proactively seeks creative, scalable solutions

• Comfortable working in a fast-paced environment, operating in ambiguity, and managing multiple projects simultaneously

• Meticulous and vigilant, with a high level of attention to detail and data quality

• Excellent stakeholder management and presentation skills, including experience presenting to senior leadership

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $132,700.00 - $206,800.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $126,500.00 - $173,900.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $126,500.00 - $182,500.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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