Infrastructure Engineer Three Jobs in Randolph, MA

POSITION SUMMARY

Under the direction of the Team Lead of Network Engineering and within established hospital, clinic, and department policies and procedures, support network activities in a multi‑vendor, multi‑platform computer environment. Responsible for the daily technical support of the institution‑wide computer networks, the installation, maintenance, and tuning of network software and hardware, and for providing next‑level support to Network Engineers.

• Manage planning, coordination, configuration, installation, and management of all data and VoIP network infrastructure and related client services.
• Design data and VoIP networks; install routers, switches and wireless access points.
• Interface with management, users, departments and vendors to ensure a cost‑effective, efficient infrastructure environment.
• Collaborate with outside vendors to enhance service delivery capabilities.
• Participate in change management and root cause analysis meetings.
• Monitor and control infrastructure performance (response, throughput, availability) and proactively research tools and processes to identify and resolve emerging trends.
• Develop test plans (functionality, integrity, stress testing) and automated test suites for product regression and stress testing.
• Participate in IT projects to improve and upgrade the enterprise network infrastructure, evaluating new software and hardware.
• Configure, install, and maintain hardware and software for network infrastructure, perform maintenance and release upgrades, and monitor LAN/WAN platforms.
• Communicate with departmental managers, project managers, and leaders to define support initiatives and solutions.
• Build positive customer relationships, manage client expectations, and provide friendly, helpful assistance.
• Interact with all levels of the organization, facilitating communication and gathering useful feedback.
• Develop relationships with professional organizations, peer groups, and industry trade groups to stay current with technology.
• Document all required activities in BMC ServiceNow, provide detailed network diagrams via Microsoft Visio, and maintain equipment images and configurations.
• Participate in the development of standards and disaster recovery practices for all network equipment device types and provide technical support and training to departments and Network Engineers.
• Monitor the BMC computer network and recommend resolutions; participate in on‑call rotation and may work off hours, weekends and holidays.

• Bachelor’s degree in Computer Science, Engineering, or equivalent combination of education and experience.

• CCNP certification is required.

• Six to eight years of enterprise experience in infrastructure/network environments performing network engineering (hardware and software) and designing, planning, and implementing LANs and WANs using the latest technology.

• Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines.
• Expertise with data network hardware: Cisco routers (2800–7600), switches (3750–6500), Cisco Nexus 9000 Series data center switches, F5 Load balancers, Netscalers, Aruba wired and wireless components, and Palo Alto Firewalls.
• Proficiency with protocols: TCP/IP, TACACS+, RADIUS, OSPF, BGP4, SNMP, VXLAN, Multicast, Anycast, SIP, and video suites.
• Experience with SD‑WAN and WAN/LAN management tools: SolarWinds, NetFlow, AirWave, and Aruba ClearPass.
• Strong technical knowledge and aptitude in networks, network topologies, network security, wireless, datacenter engineering, PC workstations, networked file servers, applicable software, and troubleshooting techniques.
• Ability to solve network infrastructure issues and manage the performance and capacity of a LAN/WAN environment.
• Demonstrated experience managing medium to large projects in a cross‑functional environment.
• Adaptability to rapidly changing technology and application to business needs.
• Understanding of enterprise business and processes; knowledge of business unit functions and cross‑group dependencies.
• Anticipation of user requirements, resolution of complex problems with minimal supervision, and strong customer service and communication skills.
• Good judgment, analytical skills, and strong follow‑up and organizational skills.
• Capacity to conduct and prepare feasibility studies, develop network proposals (cost estimates, time, resources), prepare statistical reports, complete cost/benefit analyses, and conduct business assessments.

$89,500.00 – $130,000.00 (range based on minimum job qualifications and additional factors such as education, experience, skills, certifications, business needs, and internal equity).

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to TalentAcquisition@bmc.org or call 617‑638‑8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program; as an E‑Verify employer, prospective employees must complete a background check before beginning employment. All staff are required to be vaccinated against COVID‑19 and flu, and to receive a booster dose of the COVID‑19 vaccine.