Concord, CA · On-site
$80K - $85K/yr
The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk ...
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Concord, CA · On-site
$80K - $85K/yr
The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk ...
$36 - $40/hr
Your next role as a Miracle Maker Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II. The IT Support II provides technical support for computer systems, hardware ...
$36 - $40/hr
Your next role as a Miracle Maker Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II. The IT Support II provides technical support for computer systems, hardware ...
Long Beach, CA · On-site
Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from ...
Long Beach, CA · On-site
Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from ...
Long Beach, CA · On-site
Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from ...
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Long Beach, CA · On-site
Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from ...
Long Beach, CA · On-site
Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from ...
Long Beach, CA · On-site
Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from ...
Irvine, CA · On-site
Job Title: IT Support Specialist Location: 1 4410 Myford (Irvine, California) Duration:5 Months Experience:10+ Years About client Enterprise IT client Tech Enterprise IT is scaling rapidly across ...
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Irvine, CA · On-site
Job Title: IT Support Specialist Location: 1 4410 Myford (Irvine, California) Duration:5 Months Experience:10+ Years About client Enterprise IT client Tech Enterprise IT is scaling rapidly across ...
Lindsay, CA · On-site
Job Title: IT Support Specialist Company: Living Water Clinic - Clínica Agua Viva Location: Lindsay, California Position Overview: Living Water Clinic-Clinica Agua Viva is seeking a skilled and ...
Lindsay, CA · On-site
Job Title: IT Support Specialist Company: Living Water Clinic - Clínica Agua Viva Location: Lindsay, California Position Overview: Living Water Clinic-Clinica Agua Viva is seeking a skilled and ...
San Francisco, CA · On-site
Netpace Inc is looking to expand its IT team with the addition of an IT Support Engineer. The role involves providing IT support to employees, managing office technology, and improving user ...
San Francisco, CA · On-site
Netpace Inc is looking to expand its IT team with the addition of an IT Support Engineer. The role involves providing IT support to employees, managing office technology, and improving user ...
Lindsay, CA · On-site
$60 - $80/hr
Living Water Clinic-Clinica Agua Viva is seeking a skilled and service-oriented IT Support Specialist to join our team. In this role, you will provide day-to-day technical support for hardware ...
Lindsay, CA · On-site
$60 - $80/hr
Living Water Clinic-Clinica Agua Viva is seeking a skilled and service-oriented IT Support Specialist to join our team. In this role, you will provide day-to-day technical support for hardware ...
Lindsay, CA · On-site
$60 - $80/hr
Living Water Clinic-Clinica Agua Viva is seeking a skilled and service-oriented IT Support Specialist to join our team. In this role, you will provide day-to-day technical support for hardware ...
Lindsay, CA · On-site
$60 - $80/hr
Living Water Clinic-Clinica Agua Viva is seeking a skilled and service-oriented IT Support Specialist to join our team. In this role, you will provide day-to-day technical support for hardware ...
Fremont, CA · On-site
$28.84 - $31.25/hr
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
Fremont, CA · On-site
$28.84 - $31.25/hr
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
Irvine, CA · On-site
Job Title: IT Support Specialist Worksite location: Irvine, CA Working hours: 8am-5pm Duration:12 Months Experience:8-15 Years Client Enterprise IT is scaling rapidly across sites, cloud platforms ...
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Irvine, CA · On-site
Job Title: IT Support Specialist Worksite location: Irvine, CA Working hours: 8am-5pm Duration:12 Months Experience:8-15 Years Client Enterprise IT is scaling rapidly across sites, cloud platforms ...
Los Angeles, CA · On-site
The Role The IT Support Specialist is the frontline of Oxford Road's internal technology function, responsible for ensuring that employees can work without friction. This role handles day-to-day ...
Los Angeles, CA · On-site
The Role The IT Support Specialist is the frontline of Oxford Road's internal technology function, responsible for ensuring that employees can work without friction. This role handles day-to-day ...
Fremont, CA · On-site
$28.84 - $31.25/hr
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
Fremont, CA · On-site
$28.84 - $31.25/hr
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
Quick apply
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
Fremont, CA · On-site
$28.84 - $31.25/hr
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
Fremont, CA · On-site
$28.84 - $31.25/hr
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
Sacramento, CA · On-site
$80K - $85K/yr
Title: IT & Support Lead Compensation: $80,000-$85,000 per year Job Overview The IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the ...
Sacramento, CA · On-site
$80K - $85K/yr
Title: IT & Support Lead Compensation: $80,000-$85,000 per year Job Overview The IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the ...
Sacramento, CA · On-site
$80 - $100/hr
Title:IT & Support Lead Compensation: $80,000-$85,000 per yearJob OverviewThe IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the ...
Sacramento, CA · On-site
$80 - $100/hr
Title:IT & Support Lead Compensation: $80,000-$85,000 per yearJob OverviewThe IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the ...
Sacramento, CA · On-site
$80 - $100/hr
The IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the IT Support and Mobile Implementation teams. This role combines Tier III ...
Sacramento, CA · On-site
$80 - $100/hr
The IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the IT Support and Mobile Implementation teams. This role combines Tier III ...
Sacramento, CA · On-site
$80K - $85K/yr
Title: IT & Support Lead Compensation: $80,000-$85,000 per year Job Overview The IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the ...
Sacramento, CA · On-site
$80K - $85K/yr
Title: IT & Support Lead Compensation: $80,000-$85,000 per year Job Overview The IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the ...
| Aspect | Information Technology Tech Support | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, remote support, on-site troubleshooting | Network infrastructure setup, maintenance, on-site troubleshooting |
| Employer & Industry Usage | IT departments across various industries | Telecommunications, enterprise networks, data centers |
| Common Search/Comparison | Yes | Yes |
While both roles support IT infrastructure, Information Technology Tech Support primarily assists end-users with hardware and software issues, often remotely or via help desks. Network Technicians focus on maintaining and troubleshooting network hardware and infrastructure. The roles overlap in certifications and work environments but differ in scope and focus area.
Cities in California with the most Information Technology Tech Support job openings:
Concord, CA • On-site
$80K - $85K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 19 days ago
The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk, serves as the primary escalation point for complex technical and integration issues, manages support staff and outsourced MSP performance, and ensures clear communication with employees and leadership throughout the organization.
The successful candidate is a hands-on leader who is passionate about customer service, accountability, and continuous improvement, and who is comfortable operating in a multi-site healthcare environment.
Requirements:Leadership & Team Management
• Lead, coach, mentor, and develop the IT Support team.
• Directly manage MSP and IT support technicians and ensure consistent service delivery.
• Serve as the primary operational point of contact for outsourced MSP partner performance, holding the MSP accountable to contracted SLAs.
• Conduct weekly support team meetings and individual coaching sessions.
• Manage team schedules, workload balancing, and performance expectations.
• Foster a culture of accountability, ownership, and exceptional customer service.
Help Desk Operations
• Oversee daily Service Desk operations and ensure ticket SLAs are consistently achieved.
• Monitor ticket queues, escalations, backlog, and response times.
• Serve as the primary escalation point for complex technical issues.
• Review ticket quality and identify recurring issues requiring long-term solutions.
• Maintain support documentation and knowledge base articles.
Communication & Business Partnership
• Communicate technology issues, outages, and major incidents to employees and leadership.
• Provide executive-level support when needed.
• Partner with external vendors to coordinate issue resolution.
• Build strong relationships with clinic leadership and corporate departments.
Performance & Continuous Improvement
• Develop, monitor, and improve Service Desk KPIs (first response time, resolution time, CSAT, ticket volume per site) and present findings in weekly/monthly reports to the Director of IT.
• Identify opportunities to improve support processes through automation and standardization.
• Participate in technology deployments, acquisitions, and onboarding initiatives.
Qualifications
• Bachelor's degree in Information Technology or equivalent experience.
• 5+ years of IT support experience with at least 2 years managing a technical support team.
• Experience managing Service Desk operations and ticketing platforms.
• Strong knowledge of Microsoft 365, Windows, Entra ID/Active Directory, Intune, networking fundamentals, and endpoint management.
• Familiarity with healthcare system integrations strongly preferred; experience in multi-site or multi-EMR environments a plus.
• Working knowledge of HIPAA and healthcare data handling requirements.
• Excellent leadership, communication, customer service, and organizational skills.
Benefits
· Medical, Dental, and Vision Plans
· HSA with Employer Contribution
· FSA
· Generous PTO Program
· 401k with a 4% Match
· Employee Assistance Program
· Life and AD&D Insurance
· Short-Term and Long-Term Disability
