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Information Technology Support Desk Jobs in Burr Ridge, IL

ITW

IT Help Desk Supervisor

Glenview, IL · Hybrid

$93K - $123K/yr

  • PTO

... IT support function. Key Responsibilities ... Lead, coach, and develop a team of Help Desk Support Analysts to achieve service, quality, and ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic ...

Roetzel & Andress

IT Support Specialist

Chicago, IL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Position Summary The IT Support Specialist provides hands-on and remote technical support to ... Support user onboarding and offboarding, including equipment preparation, access coordination, desk ...

Roetzel and Andress

IT Support Specialist

Chicago, IL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Position Summary The IT Support Specialist provides hands-on and remote technical support to ... Support user onboarding and offboarding, including equipment preparation, access coordination, desk ...

Prince Industries LLC

IT Support Manager

Carol Stream, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The IT Support Manager is responsible for overseeing the day-to-day operation, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role combines ...

Prince Industries LLC

IT Support Manager

Carol Stream, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The IT Support Manager is responsible for overseeing the day-to-day operation, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role combines ...

Prince Industries LLC

IT Support Manager

Carol Stream, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The IT Support Manager is responsible for overseeing the day-to-day operation, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role combines ...

Lawndale Christian Health Center

IT Support Technician

Chicago, IL · On-site

$45K - $53K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The IT Support Technician's role is to provide level I support for LCHC's user ... This involves answering help desk calls, logging support tickets, installing and maintaining onsite ...

Braven

IT Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

Job Title : IT Support Specialist Team : Information Technology Location : Hybrid in Chicago (IL) Employment Type : Full-time FLSA Classification : Non-Exempt Start Date : ASAP About Braven Braven is ...

Posted today

SPS North America

IT Support

Chicago, IL

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

Ecentria

IT Support Specialist

Aurora, IL · Hybrid

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The primary responsibility of the IT Support Specialist is to provide response-oriented support of customer requests and issues. The position requires some IT support experience, strong ...

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing ... Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues ...

Ecentria

IT Support Specialist

Aurora, IL · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The primary responsibility of the IT Support Specialist is to provide response-oriented support of customer requests and issues. The position requires some IT support experience, strong ...

Ecentria Inc (all jobs)

IT Support Specialist

Aurora, IL · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

OpticsPlanet, Inc. is seeking a 1st Tier IT Support Specialist (Hybrid) . You will be working closely with support engineers and their internal customers to ensure that IT support issues are ...

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Showing results 21-40

All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Burr Ridge, IL

Information Technology Support Desk information

See Burr Ridge, IL salary details

$13

$23

$33

How much do information technology support desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for information technology support desk in Burr Ridge, IL is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What cities near Burr Ridge, IL are hiring for Information Technology Support Desk jobs?

Cities near Burr Ridge, IL with the most Information Technology Support Desk job openings:

Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in Burr Ridge, IL as of August 2026, with employment types broken down into 73% Full Time, 18% Part Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,867 per year, or $23 per hour.

IT Support Specialist / Help Desk Technician

LevCo Technologies, Inc.

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Replies within 24 hours
Benefits:
  • Vacation Stipend
  • Will & Legal Document Services
  • Group Term Life and AD&D Insurance
  • Employee Assistance Plan
  • Mileage Reimbursement
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

We are seeking a skilled and customer-focused IT Support Specialist to join our team in Chicago, IL. In this role, you will provide both remote and onsite technical support for software and hardware issues of low to medium complexity. You will troubleshoot and resolve problems, perform system installations, provide end-user training, and document solutions in accordance with established processes and procedures.
The ideal candidate has at least two years of help desk experience, strong communication skills, and the ability to work independently while delivering exceptional customer service. This role involves occasional travel and participation in an on-call rotation.
Responsibilities:
  • Provide software and hardware support via phone, email, instant message, remote tools, and onsite visits.
  • Install, configure, and troubleshoot hardware and software systems.
  • Perform root cause analysis and create documentation for recurring issues.
  • Maintain accurate and detailed records of troubleshooting steps, solutions, and system changes in the ticketing system.
  • Assist customers with PC setup, onboarding, and technology introductions.
  • Escalate complex issues to senior staff as needed.
  • Create network diagrams, installation flow charts, and procedural documentation for internal and customer use.
  • Recommend process improvements and preventative measures for recurring problems.
  • Maintain billable percentage in accordance with management guidelines.
  • Keep personal work schedule updated and accurate.
  • Participate in on-call rotation as required.

Qualifications:
  • High school diploma required; technical training preferred.
  • ITIL or HDI certification a plus.
  • Minimum 2 years of help desk or IT support experience.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently with minimal supervision.
  • Valid driver's license and willingness to travel up to 50%.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Us
We're an IT solutions provider with a passion for technology and its business applications. Our approach is simple and practical with a focus on the big picture. Our commitment is to provide smart, strategic, cost-effective technology that supports your unique business goals.
People-first
LevCo Technologies is built on strong core values of honesty, respect, teamwork, kindness and fun.
Committed
Our culture revolves around a shared dedication to providing excellence, value and results.
Growth-minded
While nimble and responsive, we embrace long-term vision, forward thinking and openness to change.

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