Income Support Worker Jobs in Alberta (NOW HIRING)

The Recovery Support Worker provides individualized, recovery-focused support to women in our Transitional Housing program who are experiencing poverty, homelessness, mental health challenges, addictions, and other intersectional barriers.

This role is responsible for supporting the development of recovery service plans, delivering both individual and group addiction-focused support, and connecting client with community services that align with their goals. Working collaboratively as part of a multidisciplinary team and in partnership with community agencies and services, the Recovery Support Worker helps clients achieve stability, strengthen their recovery and transition to long-term housing.

This position is on-site within the Transitional Housing program and follows a Monday to Friday schedule from 10:00 a.m. to 6:00 p.m.

WHAT WE OFFER

• Truly rewarding work; contribute to lasting, positive change for individuals and our community
• A supportive team environment and opportunities for professional development
• Comprehensive benefits including an employee assistance plan

• Paid time off (for eligible roles; prorated based on start date and FTE) includes:           

  • 3 weeks of paid vacation
  • 6 personal days
  • 12 sick days
  • A paid day off to celebrate your birthday

WHAT YOU'LL DO

• Provide trauma‑informed, client‑centered, recovery‑oriented support
• Collaborate with clients to set goals for wellness and housing stability
• Co‑create individualized recovery plans focused on safety and achievable steps
• Deliver 1:1 psychosocial intervention using evidence‑informed approaches
• Facilitate or co‑facilitate recovery, wellness, and coping‑skills groups
• Build clients’ life skills, confidence, self‑efficacy, and social connections
• Respond to crises and work with internal teams to maintain safety
• Support discharge and aftercare planning for successful transitions
• Assist with day‑to‑day program operations (front desk, breaks, housekeeping, inventory)
• Help clients navigate health, housing, income, and social service systems
• Maintain strong relationships with external service providers
• Advocate for equitable access and inclusion for all clients
• Support clients with appointments, referrals, and understanding options
• Participate in case consultations and collaborative service planning
• Identify service gaps and recommend improvements
• Maintain accurate, clear, timely, and objective case notes
• Track client progress, service usage, and outcomes
• Support data collection for program evaluation and funder reporting
• Attend team meetings, supervision, and professional development
• Contribute to ongoing program planning and improvements
• Follow organizational policies, procedures, and ethical standards

WHAT YOU'LL BRING

• Degree or Diploma in Social Work or Addiction Services, or a directly related degree in human services
• Minimum 3 years’ experience working with individuals affected by gender-based violence, mental health, addictions, homelessness or housing instability and poverty
• Specialized training in intervention models such as harm reduction and relapse prevention
• Comfortable working directly with clients who may be in crisis or under the influence; able to maintain calm, professional and compassionate communication
• Ability to administer Naloxone or other life-saving measures in case of an overdose or medical emergency
• Proficiency with Microsoft Office, data systems and reporting tools
• Required certifications upon hire: Brain Story Certification, Naloxone Administration, First Aid & CPR Level C and ASIST

If you want to change lives, we want to hear from you.
Deadline: This posting will remain open until role is filled.
Apply today by submitting your resume, cover letter, and salary expectations. 
Check out our website for more information about YW Calgary: www.ywcalgary.ca

YWCA Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

Privacy statement: Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at reply@mindfulworkplace.ca.