Inbox Management Jobs in Philadelphia, PA (NOW HIRING)

Job Details

ChristianaCare's nationally recognized Swank Center for Memory Care and Geriatric Consultation is seeking an experienced and/or fellowship trained Nurse Practitioner or Physician Assistant to join our team as a full-time (1.0 FTE) virtual Memory Care Specialist Advanced Practice Clinician and Inboxologist.

This unique position combines virtual patient care, clinical triage, caregiver support, care coordination, and population management to improve access for patients living with memory disorders and neurocognitive conditions. The ideal candidate is passionate about dementia care, enjoys working closely with families and caregivers, and thrives in a collaborative environment.

As a Memory Care Specialist APC, you will serve as a dedicated clinical resource for patients and caregivers between scheduled visits, helping address urgent and emerging concerns, coordinating care, and supporting continuity across the patient journey. Through Epic inbox management, virtual care delivery, and interdisciplinary collaboration, you will help ensure patients and families receive timely, expert support when they need it most.

This position also offers the opportunity to help shape and refine an innovative care model designed to improve access, responsiveness, and support for patients with cognitive disorders.

Candidates with specialty or fellowship training are strongly encouraged to apply.

This position exclusively supports patients of the Swank Center for Memory Care and Geriatric Consultation.

Work Schedule

• Full-time, Monday-Friday. No evenings or weekends.
• Primarily remote position following initial onsite onboarding and training in Wilmington, DE

If you're seeking greater work-life balance while practicing at the top of your license, we invite you to explore this exceptional opportunity.

Why ChristianaCare?

• Fully remote Monday-Friday schedule after training with no evening, overnight or weekend call responsibilities
• Autonomy to practice independently while supported by a collaborative interdisciplinary team
• Opportunity to help build and shape an evolving memory care program
• Meaningful work supporting patients with dementia, cognitive disorders, and their caregivers
• Generous Continuing Medical Education (CME) time and allowance
• Substantial paid time off plus 12-week fully paid parental leave
• Opportunities for career growth and professional development
• 403(b) and Defined Contribution retirement plans with employer contributions
• Work within a supportive, collegial environment at one of the region's most respected health systems and memory care programs

Key Responsibilities

• Manage patient, caregiver, and provider communications through Epic In Basket.
• Evaluate and triage urgent and semi-urgent clinical concerns related to memory disorders and neurocognitive conditions.
• Conduct virtual visits and provide follow-up care between scheduled appointments.
• Review diagnostic results, manage medications, and coordinate treatment recommendations.
• Educate and support patients and caregivers while facilitating access to community and specialty resources.
• Collaborate with physicians, APCs, nurses, social workers, and other interdisciplinary team members.
• Provide clinical support during provider absences and scheduling gaps.
• Participate in initiatives that improve access, quality, workflows, and continuity of care within the Swank Center.

Qualifications

Required

• Master's or Doctoral degree from an accredited Nurse Practitioner or Physician Assistant program.
• Board Certification as one of the following:
  • Family Nurse Practitioner (FNP)
  • Adult-Gerontology Nurse Practitioner (AGNP)
  • Adult-Gerontology Primary Care Nurse Practitioner (AGPCNP)
  • Physician Assistant (PA-C)
  • Psychiatric Mental Health Nurse Practitioner (PMHNP) with relevant experience
• Current Delaware APRN or PA license, or eligibility for Delaware licensure.
• DEA registration and Delaware Controlled Substance Registration (CSR).
• BLS certification.
• Fellowship training, advanced specialty training, or a minimum of three years' clinical experience in geriatrics, dementia care, neurocognitive disorders, geriatric psychiatry, or a related specialty.
• Strong clinical assessment, triage, care coordination, and decision-making skills.

Preferred

• Experience caring for patients with dementia, memory disorders, or other neurocognitive conditions.
• Experience providing telehealth or virtual care services.
• Experience with Epic and ambulatory inbox management workflows.
• Experience supporting caregivers and families in an outpatient specialty setting.

Qualified candidates should apply online and submit a current resume for consideration.

Join ChristianaCare and help deliver compassionate, timely, and innovative care to patients and families navigating memory loss, dementia, and other neurocognitive disorders while contributing to the growth of an innovative memory care model.

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Annual Compensation Range $85,280.00 - $234,520.00This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Aug 12, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/