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Inbound Technician Jobs (NOW HIRING)

Pacer Group

Pharmacy Technician II

Houston, TX · On-site

$22 - $23/hr

Title - Pharmacy Technician 2 Duration - 6 months Shift - 9 am to 6 pm Location - Remote - Houston ... Calling Doctor's Office * 9:30-6pm, Mon-Fri No OT * 90% Outbound Calls, 10% Inbound Calls * Data ...

Insight Global

Pharmacy Technician

Carpolis, PA · On-site

$18 - $21/hr

... inbound calls • Resolve open issues submitted by a variety of departments, including pharmacists, other technicians, and Incident Coordinator team • Perform all tasks in a safe and compliant ...

Insight Global

Pharmacy Technician

Pittsburgh, PA · On-site

$18 - $21/hr

... inbound calls • Resolve open issues submitted by a variety of departments, including pharmacists, other technicians, and Incident Coordinator team • Perform all tasks in a safe and compliant ...

Insight Global

Pharmacy Technician

Robinson, PA · On-site

$17 - $20/hr

... inbound calls • Resolve open issues submitted by a variety of departments, including pharmacists, other technicians, and Incident Coordinator team • Perform all tasks in a safe and compliant ...

Clair Global

Event Prep Technician

Lititz, PA · On-site

The Tour Prep Technician is part of Clair's inbound & out bound team. Daily workload will be split between checking gear in, testing, prepping, and packing work trunks for tours/events driven by ...

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Inbound Technician information

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How much do inbound technician jobs pay per week?

As of Jun 9, 2026, the average weekly pay for inbound technician in the United States is $2,382.85, according to ZipRecruiter salary data. Most workers in this role earn between $1,884.62 and $2,875.00 per week, depending on experience, location, and employer.

What are Inbound Technicians?

Inbound Technicians are professionals who handle incoming technical issues, inquiries, or requests from customers or clients, typically via phone, email, or chat. They diagnose problems, provide troubleshooting steps, and resolve issues related to products or services. Their primary focus is on customer support and ensuring that technical concerns are addressed efficiently. Inbound Technicians may also escalate complex problems to higher-level support when necessary. They play a crucial role in maintaining customer satisfaction and the smooth operation of technical support services.

What are some typical challenges faced by Inbound Technicians, and how can they be addressed?

Inbound Technicians often encounter challenges such as diagnosing issues quickly with limited initial information, managing high volumes of service requests, and adapting to rapidly changing technology. To address these, it's important to develop strong troubleshooting skills, maintain up-to-date technical knowledge, and communicate clearly with both customers and team members. Effective time management and staying organized can also help handle multiple tasks efficiently while maintaining high-quality service.

What are the key skills and qualifications needed to thrive as an Inbound Technician, and why are they important?

To thrive as an Inbound Technician, you need a solid understanding of diagnostic procedures, troubleshooting, and repair skills, often supported by a technical diploma or relevant certifications. Familiarity with ticketing systems, diagnostic software, and basic hardware tools is typically required. Strong communication, attention to detail, and patience are important soft skills for effectively addressing customer issues and collaborating with team members. These skills and qualities ensure efficient problem resolution, high customer satisfaction, and smooth technical operations.
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What job categories do people searching Inbound Technician jobs look for? The top searched job categories for Inbound Technician jobs are:
Inbound Technician jobs near you
Infographic showing various Inbound Technician job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 50% Full Time, and 45% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $123,908 per year, or $59.6 per hour.
Pharmacy Technician {169983}

Pharmacy Technician {169983}

A-Line Staffing Solutions LLC

Denver, CO

$18 - $21.75/hr

Full-time

Posted 27 days ago

Job description

Pharmacy Technician – Prior Authorization / Call Center (On-Site, Aurora/Denver, CO) Location: Aurora, CO 80045 (On-site; near Denver) Schedule: Monday–Friday 8:00 AM–6:00 PM (40 hrs/week) Pay: Not provided Summary Now hiring a Pharmacy Technician for an on-site, high-impact role supporting prescription processing and prior authorization workflows. This Pharmacy Technician position is ideal for someone with at least 1 year of pharmacy tech experience who is comfortable on the phone, strong with data entry, and confident using pharmacy systems and basic computer tools. You’ll take inbound calls from members and providers, support order entry and documentation, and route clinical questions to the pharmacist—while maintaining accurate, compliant records in a fast-paced healthcare environment.

Responsibilities Handle inbound calls from members, providers, and other callers; provide professional customer support Support prior authorization intake and processing; capture required details and documentation Perform pharmacy-related data entry , documentation, and record maintenance (accurate and timely) Assist with prescription workflow support including order processing and coordination Transfer clinical questions and judgment calls to the pharmacist per process guidelines Support shipping/dispensing coordination and assist walk-in patients as needed on-site Maintain compliance with site procedures, privacy expectations, and quality standards Use computer systems for word processing, spreadsheets, and workflow tracking as needed Support other duties assigned by the site leader/pharmacy leadership Qualifications Active Colorado Pharmacy Technician license required (state license) 1+ year of Pharmacy Technician experience required Verifiable High School Diploma or GED required Ability to work on-site in Aurora, CO (near Denver) Strong customer service skills (written and verbal) with a professional phone presence Comfortable in a high-volume environment (calls, documentation, and multitasking) Strong attention to detail and accuracy in documentation and data entry National Pharmacy Technician Certification (CPhT) is a plus (not required) Prior experience with call center support, healthcare services, PBM/pharmacy operations, or authorization processes is a plus Apply today if you’re a licensed Pharmacy Technician looking for steady weekday hours and a role that combines pharmacy operations, prior authorization support, and inbound call handling in an on-site setting. Enter medication orders/prescriptions into the pharmacy computer system Reading medication orders and prescriptions Prepare prescriptions for verification by pharmacist File pharmacy prescriptions in the appropriate files Organize medications for pharmacist to dispense by reading medication orders and prescriptions Enter prescription data into pharmacy software Fill prescription books or new prescriptions Stock the pharmacy medications and supplies Obtain from the prescription file prescriptions Submitting medication inventory requests to pharmacist Reporting any issues with missing pharmacy medications and supplies medications Prepare medications under supervision of pharmacist Dispensing prescription medication and preparing for pharmacist verification (PV2) Assist the pharmacist in medication compounding Perform pharmacy and medication unit inspections Receive drugs and stock pharmacy Enter critical patient prescription data into pharmacy information system Performing basic pharmacy technician duties Entering new prescription in pharmacy software system Repackag medications for checking by pharmacist

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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