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Inbound Customer Representative Jobs in Chicago, IL

Air Flows Chicago

Be Seen First

Inbound Phone Sales Representative

Chicago, IL · On-site

$17 - $25/hr

Inbound Phone Sales Representative Air Flows Chicago Position Summary Air Flows Chicago is seeking ... Answer inbound customer calls professionally and courteously. * Schedule HVAC service, maintenance ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin, Inc

Customer Service Representative

Niles, IL

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who ...

AGI

Customer Service Representative

Wheeling, IL · On-site

$45K - $60K/yr

... Service Representatives who enjoy helping people, communicating clearly, and working toward ... Unlike a traditional inbound customer service position, this role includes both customer support ...

Sila

Customer Service Representative

Northbrook, IL · On-site

$25 - $27/hr

Customer Service Representative (CSR) AA Service Co. Be the friendly voice that keeps our customers ... Answer inbound customer calls for residential HVAC, plumbing, and electrical services * Schedule ...

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All JobsInbound Customer Representative JobsInbound Customer Representative Jobs in Chicago, IL

Inbound Customer Representative information

See Chicago, IL salary details

$10

$17

$26

How much do inbound customer representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for inbound customer representative in Chicago, IL is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.80 per hour, depending on experience, location, and employer.

What is the difference between Inbound Customer Representative vs Outbound Customer Representative?

AspectInbound Customer RepresentativeOutbound Customer Representative
Primary RoleHandles incoming customer calls, assists with inquiries, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentCall centers, customer service departmentsSales teams, telemarketing environments
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product knowledge training

While both roles involve communication with customers, Inbound Customer Representatives primarily respond to incoming inquiries and support, whereas Outbound Customer Representatives proactively reach out to customers for sales or follow-up. The skills and work environments overlap but focus on different customer engagement strategies.

What does an inbound customer representative do?

An inbound customer representative handles incoming calls and inquiries from customers, providing assistance, information, and support related to products or services. They often use customer service software and require good communication skills to resolve issues efficiently and ensure customer satisfaction.

What skills are needed for inbound customer representatives?

Inbound customer representatives need strong communication skills, active listening, problem-solving abilities, and patience to handle customer inquiries effectively. Familiarity with customer service software and the ability to work in a fast-paced environment are also important. Basic computer skills and a positive attitude contribute to success in this role.
Inbound Customer Representative jobs near you

Inbound Phone Sales Representative

Chicago, IL • On-site

Air Flows Chicago
See more jobs at Air Flows Chicagoexternal

$17 - $25/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

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Key responsibilities

  • Answer inbound customer calls professionally and courteously.

  • Schedule HVAC services, maintenance, installations, air duct cleaning, and dryer vent cleaning appointments.

  • Educate customers about services, promotions, maintenance plans, and financing options, and identify customer needs to recommend solutions.

Job description

Inbound Phone Sales Representative

Air Flows Chicago

Position Summary

Air Flows Chicago is seeking a friendly, motivated, and customer-focused Inbound Phone Sales Representative to join our growing team. In this role, you will be the first point of contact for homeowners and business customers calling about HVAC services, air duct cleaning, dryer vent cleaning, indoor air quality solutions, and new system installations. Your primary responsibility is to convert incoming calls into booked appointments while delivering exceptional customer service.

Responsibilities

  • Answer inbound customer calls professionally and courteously.
  • Schedule HVAC service, maintenance, installation, air duct cleaning, and dryer vent cleaning appointments.
  • Educate customers about available services, promotions, maintenance plans, and financing options.
  • Identify customer needs and recommend appropriate solutions.
  • Follow up with leads, estimates, and unsold opportunities.
  • Accurately enter customer information into the company CRM system.
  • Coordinate schedules with technicians and dispatch staff.
  • Meet or exceed booking and sales performance goals.
  • Resolve customer concerns and ensure a positive customer experience.
  • Maintain detailed records of customer interactions and sales activities.

Qualifications

  • Previous phone sales, customer service, call center, or appointment-setting experience preferred.
  • Strong communication and interpersonal skills.
  • Excellent phone etiquette and active listening abilities.
  • Comfortable discussing pricing, promotions, and service options.
  • Basic computer proficiency and experience with CRM software.
  • Ability to multitask in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Positive attitude and goal-oriented mindset.
  • HVAC industry experience is a plus but not required.

Preferred Skills

  • Experience in home services, HVAC, plumbing, electrical, or related industries.
  • Sales and closing experience.
  • Bilingual abilities are a plus.
  • Ability to build rapport quickly and overcome customer objections.

Compensation & Benefits

  • Competitive hourly pay plus performance bonuses.
  • Paid training and ongoing coaching.
  • Paid holidays and vacation time.
  • Health benefits (if applicable).
  • Career growth and advancement opportunities.
  • Supportive team environment.
  • Employee discounts on company services.

What We're Looking For

The ideal candidate enjoys helping customers, thrives on achieving goals, and has the confidence to turn incoming inquiries into booked appointments. We will train the right person who has excellent communication skills, a positive attitude, and a strong desire to succeed.

Why Join Air Flows Chicago?

At Air Flows Chicago, we believe every customer interaction matters. Our team is committed to providing outstanding service, creating a positive workplace culture, and helping employees build rewarding long-term careers.

Join Air Flows Chicago and help homeowners improve comfort, air quality, and energy efficiency while building a successful career in sales.

Company Description

Air Flows Chicago is the top-rated HVAC company in Chicago. We have been featured on channel 7 news and believe in doing things differently. Our specialty is Dryer Vent, Air Duct, and Chimney cleaning. We are looking for individuals who want to make an impact at our company and continue our tradition of saving lives by creating better air quality inside homes and businesses. Help us help others by bringing your unique skill set to our growing environment.