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Inbound Call Centre Agent Jobs in Alberta (NOW HIRING)

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

Reimagined Parking

Customer Service Agent

Edmonton, AB

$19 - $21/hr

Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs ... REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

Peak Dental Group

Dental Phone Agent

Calgary, AB · On-site

CA$15 - CA$19/hr

Peak Dental Group is launching a dedicated Contact Centre to support our growing network of dental ... Answer inbound calls from dental patients professionally and warmly. * Book, confirm, and ...

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All JobsInbound Call Centre Agent JobsInbound Call Centre Agent Jobs in Alberta

Inbound Call Centre Agent information

What is the difference between Inbound Call Centre Agent vs Customer Service Representative?

AspectInbound Call Centre AgentCustomer Service Representative
Primary RoleHandle incoming calls to assist customers, process orders, or resolve issues
Work EnvironmentCall centers, customer support departments
Required SkillsCommunication, problem-solving, product knowledge
Common CertificationsCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, often in call center settings, and require strong communication skills. Inbound Call Centre Agents focus specifically on handling incoming calls related to orders, inquiries, or support, while Customer Service Representatives may also handle other channels like email or chat. The roles are similar in credentials and work environment, but the Inbound Call Centre Agent role emphasizes phone-based interactions within call centers.

How do I become an inbound call centre agent with no experience?

To become an inbound call centre agent with no experience, focus on developing strong communication and customer service skills, which can be demonstrated through volunteer work or part-time roles. Many employers offer on-the-job training, so having a high school diploma or equivalent and basic computer skills can help you get started; certifications in customer service or call center software can also improve your chances.

What does an inbound call centre agent do?

An inbound call centre agent handles incoming calls from customers to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer relationship management (CRM) software to document interactions and ensure customer satisfaction.

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

AFG Inc
11 - 50 employees
Learn more about AFG Incexternal

CA$850/wk

Full-time, Temporary

Posted 23 days ago

Job description

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.

Role Overview:

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online.

This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit.

Requirements:
  • Access to a smartphone, tablet, or computer with a functional camera
  • Reliable internet connection
  • Ability to read instructions carefully and provide honest, detailed feedback
  • An active email address to receive study invitations and participation details
Benefits:
  • Take part only in studies that match your interests and schedule
  • Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities
  • No experience needed, including no previous call centre agent background. Just a willingness to share your opinions
  • Some studies may include early access to new products or services before launch
  • Many studies offer compensation, which varies by study type and duration
Compensation:
  • Up to $850 per week (amount varies based on the selected focus group or research assignment)

If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time remote roles, we invite you to submit your interest online today.

Important Notice – No Fees Required: Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.

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