ZipRecruiter

Log In

1

Inbound Call Center Jobs in Warren, MI (NOW HIRING)

Healthcare Support Staffing

Customer Service Rep

Troy, MI · On-site

$12 - $13/hr

Working with the inbound call center taking calls from members and providers from 3 state plans to handle eligibility, benefit and payment questions-this is 100% inbound calls! * This is a high ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

orsa credit union

call center representative

Novi, MI · On-site

$18.94/hr

This role handles high‑volume inbound interactions, resolving everyday needs with clarity ... The care solutions agent applies care center standards in real time, using knowledge tools ...

previous pagenext page

Showing results 21-40

All JobsInbound Call Center JobsInbound Call Center Jobs in Warren, MI

Inbound Call Center information

See Warren, MI salary details

$11

$16

$21

How much do inbound call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for inbound call center in Warren, MI is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.16 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Warren, MI?

The most popular types of Inbound Call Center jobs in Warren, MI are:

What are popular job titles related to Inbound Call Center jobs in Warren, MI?

For Inbound Call Center jobs in Warren, MI, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Warren, MI look for?

The top searched job categories for Inbound Call Center jobs in Warren, MI are:

What cities near Warren, MI are hiring for Inbound Call Center jobs?

Cities near Warren, MI with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Warren, MI as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,860 per year, or $16.3 per hour.

Customer Service Rep

Healthcare Support Staffing

Troy, MI • On-site

$12 - $13/hr

Full-time

Re-posted 20 days ago

Job description

Company Description

Why You Should Work For Us:

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Summary of Duties:

Working with the inbound call center taking calls from members and providers from 3 state plans to handle eligibility, benefit and payment questions-this is 100% inbound calls!

  • This is a high volume, inbound call center environment in which representatives are expected to answer incoming calls from marketplace members.
  • You will be expected to answer an array of questions for members (i.e. I.D. Cards, Primary Care Physicians, Specialists, and General Questions).
  • In addition to answering questions representatives will be expected to be able to multitask; toggling multiple screens, researching, as well as typing and maintain conversations with customers is expected.



Qualifications

Requirements:

  • HS Diploma/GED
  • 1-3 years customer service/call center experience
  • Proficient MS Office skills
  • Exceptional phone etiquette and customer service
  • Great attendance, punctuality, and reliability 


Interview: ASAP

Assignment: 3/14/16- 6/13/16, possible extensions & going direct!

Shift: 8am-8pm (staggered 8 hour shifts), OT is available on voluntary basis

Pay range: $12-$13, negotiated based on relevant experience

Additional Information

Interested in being considered? 

If you are interested in applying to this position, please contact me directly and click the Green I'm Interested Button to email your resume. 

 Courtney Phelps 

407-478-0332 ext 232







Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

Social media

FacebookTwitter

View All Healthcare Support Jobs

Apply