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Inbound Associate Jobs in Tuscaloosa, AL (NOW HIRING)

Collabera

Customer Service Associate

Northport, AL

$13.75 - $18.75/hr

Serves as primary contact for inbound customer issues. Escalates more technical product-related ... Associate or Bachelor's degree is preferable; or the equivalent combination of education, training ...

JNJ Apparel

Receiving Associate

Northport, AL · On-site

$12/hr

Inbound Manager Work Schedule: Monday-Friday 8:00am-5:00pm - overtime during busy seasons may be ... We do not want our associates to stagnate or ever feel that this is "just a job." We will do all we ...

Belk

Support Flex Associate

Tuscaloosa, AL · On-site

$15.75 - $20.50/hr

Support Flex Associate The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise ...

Belk

Support Flex Associate

Tuscaloosa, AL · On-site

$15.75 - $20.50/hr

The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This ...

Belk

Support Flex Associate

Tuscaloosa, AL · On-site

$15 - $19.50/hr

The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This ...

Carvana

Logistics Associate

Bessemer, AL

$15 - $17/hr

... for inbound/outbound transport and direct delivery. RESPONSIBILITIES * Use handheld scanning equipment to log vehicle locations and troubleshoot inventory location * Accurately receive, organize ...

Belk

Merchandising Team Lead - Full Time

Tuscaloosa, AL

$15 - $19.50/hr

Utilize inbound manifests, visual merchandising directives, planograms, and company tools to ... Champion associate engagement, sharing team successes, and celebrating associate achievements.

Carvana

Logistics Associate

Bessemer, AL

$15 - $17/hr

... for inbound/outbound transport and direct delivery. RESPONSIBILITIES * Use handheld scanning equipment to log vehicle locations and troubleshoot inventory location * Accurately receive, organize ...

Belk

Merchandising Team Lead - Full Time

Tuscaloosa, AL

$15.75 - $20.50/hr

Utilize inbound manifests, visual merchandising directives, planograms, and company tools to ... Champion associate engagement, sharing team successes, and celebrating associate achievements.

Carvana

Logistics Associate

Bessemer, AL · On-site

$15 - $17/hr

... for inbound/outbound transport and direct delivery. RESPONSIBILITIES * Use handheld scanning equipment to log vehicle locations and troubleshoot inventory location * Accurately receive, organize ...

Carvana

Logistics Associate

Bessemer, AL

$15 - $17/hr

... for inbound/outbound transport and direct delivery. RESPONSIBILITIES * Use handheld scanning equipment to log vehicle locations and troubleshoot inventory location * Accurately receive, organize ...

Collabera

Customer Service Representative

Northport, AL

$15 - $20.50/hr

Serves as primary contact for inbound customer issues. * Escalates more technical product-related ... Associate or Bachelor's degree is preferable; or the equivalent combination of education, training ...

Simos

Contract Staffing Specialist

Tuscaloosa, AL · On-site

$17/hr

... associates * Navigate multiple operating systems, including our Applicant Tracking System (ATS) and staffing app JobStack * Enter inbound orders from new and existing customers into our system

US Brick

Plant Administrator

Bessemer, AL · On-site

$16.25 - $22.50/hr

Coordinate inbound shipments with customs brokers. * Schedule meetings, prepare agendas, and ... Associate's or Bachelor's degree in Business Administration, Office Administration, Human Resources ...

US Brick

Plant Administrator

Bessemer, AL · On-site

$16.25 - $22.50/hr

Coordinate inbound shipments with customs brokers. * Schedule meetings, prepare agendas, and ... Associate's or Bachelor's degree in Business Administration, Office Administration, Human Resources ...

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Inbound Associate information

See Tuscaloosa, AL salary details

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How much do inbound associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for inbound associate in Tuscaloosa, AL is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.84 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Tuscaloosa, AL are hiring for Inbound Associate jobs?

Cities near Tuscaloosa, AL with the most Inbound Associate job openings:

Inbound Associate jobs near you

Customer Service Associate

Northport, AL

Collabera
IT Services • 5 - 10K employees
Learn more about Collaberaexternal

$13.75 - $18.75/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.


Job Description

Job Title : Customer Service Associate I (9071-1)

Location : 3500 5th St, Northport, AL - 35476

Duration : 3-6 months (Possible Extension)

Client : FIS

Shift: Primarily 2nd Shift - The schedules will be between 1:00 PM and 10:45 PM

***The training will last 4 weeks. The training class will be from 3 to 11:45*** 

Shifts will be assigned following the completion of the onboarding process.

General Duties & Responsibilities:

Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department.

Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.

Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.

When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.

Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

Updates customer information and ensures accurate entry of contact information.

Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.

May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.


Educational Requirements:

A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or the equivalent combination of education, training, and work experience.


General Knowledge, Skills & Abilities:

Knowledge of the company's products, services and business operations to enable resolution of customer inquiries

Excellent customer service skills that build high levels of customer satisfaction

Excellent verbal and written communication skills

Computer navigation and operation skills

Demonstrates effective people skills and sensitivities when dealing with others

Ability to work both independently and in a team environment



Qualifications

-  Reliable Transportation

-  Verify employment history

-  Verify education

-  Able to pass a drug test as well as a criminal background check


Additional Information

If interested please contact me via phone or email 

Kristie Schneider: Technical Recruiter from the professional staffing firm Collabera 

Tel: 704-220-220-2318 ext: 3318

Cell: 908-278-5269

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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