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Inbound Associate Jobs in Schertz, TX (NOW HIRING)

HD Supply

Credit Services Associate I

New Braunfels, TX · On-site

Job Summary Responsible for responding to inbound calls providing customer service and responding ... Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is ...

SIMOS

General Warehouse

Schertz, TX · On-site

$15 - $18.50/hr

Unload inbound shipments safely and move product to storage locations. Efficiently stack and store ... Associate Requirements * Background Check * Able to Lift 75 pounds * Drug Test * Stand for Shift ...

Simos

General Warehouse

Schertz, TX · On-site

$15 - $18.50/hr

Unload inbound shipments safely and move product to storage locations. Efficiently stack and store ... Associate Requirements * Background Check * Able to Lift 75 pounds * Drug Test * Stand for Shift ...

HD Supply

Credit Services Associate

New Braunfels, TX · On-site

Job Summary Responsible for responding to inbound calls providing customer service and responding ... associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is an Equal ...

HD Supply

Credit Services Associate I

New Braunfels, TX · On-site

Job Summary Responsible for responding to inbound calls providing customer service and responding ... associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is an Equal ...

MarketSource

Sr. Customer Care Associate BIL

San Antonio, TX · On-site

$13 - $18/hr

Associates are responsible for processing various incoming and outgoing education focused phone ... Ability to manage multiple channels of communication, including inbound and outbound phone, email ...

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Inbound Associate information

See Schertz, TX salary details

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How much do inbound associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for inbound associate in Schertz, TX is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $17.45 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Schertz, TX are hiring for Inbound Associate jobs?

Cities near Schertz, TX with the most Inbound Associate job openings:

Inbound Associate jobs near you

Credit Services Associate I

HD Supply

New Braunfels, TX • On-site

Full-time

Re-posted 8 days ago

HD Supply rating

7.8

Company rating: 7.8 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

144th of 419 rated retail wholesalers

Job description

Job Summary
Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.
Major Tasks, Responsibilities, and Key Accountabilities
  • Performs accurate and timely entry of customer selection(s) into order processing system.
  • Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
  • Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.
  • Performs necessary follow-up to ensure customer expectations are met.
  • Utilizes business systems to document notes and conduct information gathering.
  • Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
  • Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and, timely response to general account inquires received via phone, email or fax.
  • Performs other duties as assigned.

Nature and Scope
  • Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
  • None.

Work Environment
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • No travel required.

Education and Experience
  • HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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