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Inbound Associate Jobs in Pooler, GA (NOW HIRING)

IC Warehouse Associate Location: Port Wentworth | Department: Inventory Control / Quality Assurance ... Perform quality inspections of inbound units and existing warehouse stock, assessing the condition ...

Maintaining inventory accuracy by verifying all inbound and outbound orders. Insure that inventory ... associates, including paid holidays and vacation - 401(k) with generous company match - Tuition ...

... support inbound, put away, replenishment, picking, inventory accuracy, and outbound flow. The ... Ability to communicate clearly with associates, leads, supervisors, and management. * Strong ...

In this role, you'll lead a team of inbound customer service agents, providing coaching, support ... Associate's degree or equivalent combination of education and experience. * Strong communication ...

Lead and coach a team of 15-20 inbound sales and service agents. * Monitor performance metrics and ... Associate's degree or equivalent work experience. * Minimum of 3 years in a call center environment ...

Train, assign, and supervise warehouse associates to meet productivity and quality standards ... Coordinate with transportation, customer service, and management teams to support inbound and ...

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Inbound Associate information

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How much do inbound associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound associate in Pooler, GA is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $17.45 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
What cities near Pooler, GA are hiring for Inbound Associate jobs? Cities near Pooler, GA with the most Inbound Associate job openings:

Inventory Control Associate

Wayfair

Port Wentworth, GA • On-site

$24.25 - $26.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago


Wayfair rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

36th of 62 rated furniture retailers


Job description

IC Warehouse Associate

Location: Port Wentworth | Department: Inventory Control / Quality Assurance | Job Type: Full-time | Pay: $24.25 - $26.25
About the Role: Your Impact 
As an IC Warehouse Associate, you are the guardian of inventory integrity and product quality within our fulfillment network. You play a crucial role in ensuring the accuracy of all stock and the quality of merchandise, which directly impacts customer satisfaction and reduces loss. This position requires meticulous attention to detail, advanced system work, and physical capability, all while operating in a fast-paced environment and adhering to strict safety protocols.

Why Join Our Team? (Your Perks & Growth) 
  • Competitive Pay: The listed pay rate/range is just the start with potential for OT, shift differential, and bonuses.
  • Comprehensive Benefits: Potential for medical, dental, vision, 401(k) match, and paid time off based on role type.
  • Safety First Culture: We are relentlessly focused on a safe work environment for all employees.
  • Growth Opportunities: We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.


What You’ll Do (Core Responsibilities) 
Your primary focus will be on inventory accuracy and quality control, which may require cross-training in other departments (Receiving, Shipping, Returns) to resolve discrepancies:

Inventory Control & Accuracy: 
  • Perform comprehensive Cycle Counts (daily, weekly, monthly, quarterly) of warehouse locations to ensure systematic stock accuracy.
  • Investigate and resolve inventory discrepancies, including managing damaged, misplaced, or missing products from the moment the exception is detected until its resolution.
  • Monitor and troubleshoot reports related to unavailable inventory, defects, and adjustments to proactively identify and address stock issues.
Quality Assurance & Audits: 
  • Perform quality inspections of inbound units and existing warehouse stock, assessing the condition of items and processing damaged or non-conforming items for disposition.
  • Complete putaway audits, relabel products as needed, and ensure proper documentation of quality issues (e.g., OS&D - Overage/Shortage/Damage).
Technology & Data: 
  • Utilize Warehouse Management Software (WMS), handheld devices (e.g., Nexus), and systems like Excel/Google Sheets to sort data, track inventory, and process resolutions.
Material Handling Equipment (MHE) Operation: 
  • Safely operate various MHE, including Order Pickers (Cherry Pickers) and Reach Trucks, to access and move stock for cycle counting, quality checks, and inventory resolution, often at high elevations.
Safety & Teamwork: 
  • Adhere strictly to all safety procedures and guidelines and maintain a clean, organized work area (5S) to ensure safety and efficiency.
  • Collaborate with team members across departments to meet daily targets and support teams during peak volumes.
What You’ll Need (Minimum Requirements) 
Physical Stamina: 
  • The ability to stand, walk, bend, lift, and work a full shift (8+ hours) in a dynamic, non-climate-controlled warehouse environment.
Lifting Capability: 
  • The ability to frequently lift and move merchandise up to 75 lbs. unassisted. Must be able to team lift up to 150 lbs..
Experience & Skills: 
  • At least 1 year of experience with cycle counts is required.
  • Basic to intermediate computer skills, including proficiency with Outlook and Excel or Google Sheets.
  • PIV Certification (Cherry Picker/Reach Truck/Electric Pallet Jack) or willingness to be trained is often required.
Language & Reasoning: 
  • Ability to read and comprehend simple instructions, safety rules, and procedure manuals in English. 
  • Strong attention to detail and problem-solving skills are essential.





















Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
 
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
 
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com. 


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About Wayfair

Sourced by ZipRecruiter

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

2002

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