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Inbound Associate Jobs in Norcross, GA (NOW HIRING)

Mashburn, LLC

Associate, Logistics

Atlanta, GA · On-site

$17.25 - $23.50/hr

The Logistics Associate will be responsible for the coordinating and tracking of all bulk ... Inbound LogisticsDaily communication with freight forwarder, origin factories, and the Mashburn DC ...

MedQuest Imaging

PAS Associate

Alpharetta, GA · On-site

The PAS Associate is responsible executing all duties for the PAS Patient Statement Process which includes: taking all inbound phone calls from patients, researching patient issues with insurance ...

New

MedQuest

PAS Associate

Alpharetta, GA · On-site

$15.50 - $20.50/hr

The PAS Associate is responsible executing all duties for the PAS Patient Statement Process which includes: taking all inbound phone calls from patients, researching patient issues with insurance ...

New

Dal-Tile

CSR WAREHOUSE ASSOICATE II - SSC

Duluth, GA · On-site

$14.75 - $17.50/hr

As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

HD Supply

GWA Key 1 Inbound

Forest Park, GA · On-site

Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

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All JobsInbound Associate JobsInbound Associate Jobs in Norcross, GA

Inbound Associate information

See Norcross, GA salary details

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How much do inbound associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound associate in Norcross, GA is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
What are the most commonly searched types of Inbound jobs in Norcross, GA? The most popular types of Inbound jobs in Norcross, GA are:
What cities near Norcross, GA are hiring for Inbound Associate jobs? Cities near Norcross, GA with the most Inbound Associate job openings:
Inbound Associate jobs near you

Associate, Logistics

Mashburn, LLC

Atlanta, GA • On-site

$17.25 - $23.50/hr

Full-time

Posted 10 days ago

Job description

WHAT IS THE BRAND? Mashburn is an Atlanta-based apparel and lifestyle brand launched in 2007 with a single passion: taking care of people. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) alongside other high-quality, iconic brands. We want to be the world's go-to omnichannel lifestyle shop - a place that embodies service and style, accessibility, and luxury, and, for us, the very best of everything. Most excitingly, our story is still unfolding, and incredible growth opportunities lie ahead ... WHAT IS THE JOB? The Logistics Associate will be responsible for the coordinating and tracking of all bulk production inbound and outbound shipments from our mills to factory and factory to Mashburn Warehouse. A successful candidate will develop a deep knowledge of tracking, analyzing and monitoring total company spend on freight and guide us in the right direction for future carrier contracts. Associate will be support to logistics manager and has opportunity to build out the logistics department.WHAT ARE THE RESPONSIBILITIES? Inbound LogisticsDaily communication with freight forwarder, origin factories, and the Mashburn DC to track shipment status Assist origin factories with scheduling freight pickups Send ASNs to Mashburn DC ahead of bulk shipments Communicate delivery timing and any discrepancies (short shipments, damage, wrong counts) to the DC and Production team Flag urgent/time-sensitive shipments to the DC in advance of arrival Own shipping supply inventory (labels, poly bags, cartons) and set reorder points to avoid stockouts Support customs broker document requests - invoices, packing lists - for timely clearanceData Maintenance & ReportingMaintain the ship log for all shipments, including cost per shipmentValidate HTS classifications with Production/compliance as neededTrack and report freight cost trends monthly to Production leadership (cost per unit, cost per shipment by mode/origin)Attend weekly product status meetingsCoordinate outbound sample shipments across teamsCreate, maintain, and communicate the weekly TOP (Top of Production) sample shipment scheduleRequirements1–3 years of experience in logistics, import coordination, or production support (apparel/fashion industry strongly preferred)Proficiency in Excel; experience with a WMS or ERP system (ShipHero, Counterpoint, or similar) a plusComfortable working across time zones with overseas vendors and freight partnersEssentialsExceptional interpersonal skills - able to quickly build cross-functional relationships and influence outcomes without direct authorityHighly organized and detail-oriented; genuinely enjoys finding the needle in the haystackResourceful problem solver with a "no task is too small" attitudeFlexible, positive, and creative under pressure and tight deadlinesProactive - anticipates issues and opportunities rather than waiting to be toldReflects our core values: Hard Work, Hopefulness, Helpfulness, Honesty, Nimble, Humility, and Honor