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Inbound Associate Jobs in Covington, GA (NOW HIRING)

Ross Stores, Inc

Area Supervisor

Monroe, GA

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores

Area Supervisor

Mcdonough, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores, Inc

Area Supervisor

Covington, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores

Area Supervisor

Conyers, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores, Inc

Area Supervisor

Snellville, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores, Inc

Area Supervisor

Conyers, GA

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores, Inc

Area Supervisor

Stockbridge, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores

Area Supervisor

Monroe, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores

Area Supervisor

Covington, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores

Area Supervisor

Stockbridge, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores, Inc

Area Supervisor

Lithonia, GA

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores

Area Supervisor

Lithonia, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores

Area Supervisor

Snellville, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores, Inc

Area Supervisor

Mcdonough, GA · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Kencogroup

Inventory Analyst

Social Circle, GA · On-site

This role supports inventory control processes across inbound, outbound, and storage functions ... Associate's or Bachelor's degree in Supply Chain, Logistics, or Business preferred * Minimum of two ...

Kencogroup

Inventory Analyst

Covington, GA · On-site

This role supports inventory control processes across inbound, outbound, and storage functions ... Associate's or Bachelor's degree in Supply Chain, Logistics, or Business preferred * Minimum of two ...

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Inbound Associate information

See Covington, GA salary details

$7

$14

$23

How much do inbound associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound associate in Covington, GA is $14.54, according to ZipRecruiter salary data. Most workers in this role earn between $11.83 and $16.30 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
What cities near Covington, GA are hiring for Inbound Associate jobs? Cities near Covington, GA with the most Inbound Associate job openings:
Inbound Associate jobs near you

Inventory Control Supervisor- Distribution Center

Horizon Group USA, Inc.

Mcdonough, GA • On-site

$55K - $65K/yr

Full-time

Re-posted 7 days ago

Job description

Job Description: Inventory/Quality Control (IC/QC) Supervisor

Location: McDonough, GA

Shift: 1st Shift (Mon–Thurs, 6:00 AM–4:00 PM)


Position Summary

The IC/QC Supervisor provides leadership and accountability for inventory control and quality operations while fostering teamwork, operational excellence, and a culture of continuous improvement. Oversee daily inventory accuracy and quality control operations within the distribution center. This role leads inventory research, reviews variance adjustments, and monitors quality performance.

The IC/QC Supervisor drives root cause analysis of inventory and quality discrepancies implements corrective and preventive actions (CAPA), and leads continuous improvement initiatives that reduce inventory variance, damages, and process inefficiencies.

Additionally, this position provides direct supervision to IC/QC associates, ensuring workflow coordination, team development, and consistent execution of inventory and quality standards.


Key Responsibilities

  • Promote a culture of safety by ensuring compliance with all company safety policies, procedures, and regulatory requirements.
  • Lead and ensure daily cycle count execution, analyze results, identify trends, and ensure timeley resolution of inventory discrepancies.
  • Lead daily inventory control and quality control operations across inbound, storage, and outbound processes.
  • Review the Perpetual Inventory Report daily and take action to address discrepancies.
  • Review inventory discrepancy research, including hold tasks, empty bins, old wave planning slots, aging inventory, and high variances.
  • Ensure accurate processing of inventory adjustments for damaged, misallocated, or inaccurate items.
  • Monitor adjustment and defect trends, conduct root cause analysis (RCA), and implement corrective and preventive actions (CAPA).
  • Develop and maintain reports, logs, and audit summaries; communicate key findings to leadership.
  • Lead internal inventory and quality audits, ensuring compliance with company standards for product handling, labeling, and shipments, and identifying opportunities for continuous improvement.
  • Supervise IC/QC associates, including training, performance management, and daily task assignments.
  • Provide workflow coordination, guidance, and escalation support for issue resolution.
  • Ensure continuity of operations, staffing alignment, and completion of daily IC/QC tasks.
  • Support project planning, resource coordination, and cross‑department initiatives to improve inventory accuracy and efficiency.
  • Analyze inventory and quality data to identify trends, reduce defects, improve accuracy, and support operational decision-making.


Qualifications

  • 1–2 years of Inventory Control, Quality Control, or Warehouse leadership experience (required).
  • Strong analytical and problem‑solving skills.
  • Proficiency with WMS, RF scanners, Excel/Google Sheets.
  • Ability to distinguish systemic vs. physical inventory issues.
  • Strong communication and collaboration skills.
  • Ability to lift up to 30 lbs; forklift experience required.

1st Shift: Monday - Thursday, 6am-4pm