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In House Technical Support Engineer Jobs in Texas

Kiongroup

Technical Support Engineer

Plano, TX · On-site

Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic ... This is What you Will Do in This Role: * Provide technical support to customers via phone, email ...

Kiongroup

Technical Support Engineer

Plano, TX · On-site

Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic ... This is What you Will Do in This Role: * Provide technical support to customers via phone, email ...

Kiongroup

Technical Support Engineer

Plano, TX · On-site

Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic ... This is What you Will Do in This Role: * Provide technical support to customers via phone, email ...

Alstom

Technical Support Engineer

Dallas, TX

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

ALSTOM Gruppe

Technical Support Engineer

Dallas, TX · On-site

Select how often (in days) to receive an alert: At Alstom, we understand transport networks and ... Your future role Take on a new challenge and apply your technical support and engineering expertise ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Nokia

Technical Support Engineer

Coppell, TX · On-site

$89K - $147K/yr

As a Technical Support Engineer, you will be at the forefront of our technical support operations ... Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted ...

Nokia

Technical Support Engineer

Coppell, TX · On-site

As a Technical Support Engineer, you will be at the forefront of our technical support operations ... Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Collaborate with engineering to resolve issues * Participate in on‑call rotations Qualifications ... Experience in technical support * Knowledge of Windows/Linux * Familiarity with support tools

Raytheon

Technical Support Engineer

Mckinney, TX

Our charter is to provide expertise in sub-systems engineering, RF and radome design, digital ... We are looking to add to our team and desire a Technical Support Engineer to be part of a team that ...

Raytheon

Technical Support Engineer

Mckinney, TX · On-site

Our charter is to provide expertise in sub-systems engineering, RF and radome design, digital ... We are looking to add to our team and desire a Technical Support Engineer to be part of a team that ...

Collabera

Technical Support Engineer

Richardson, TX · On-site

Established in 1991, Collabera is one of the fastest growing end-to-end information technology ... The Customer Support Engineer will efficiently and effectively resolve phone and email requests ...

Luminance

Technical Support Engineer

Dallas, TX · On-site

$75K/yr

Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising ... Luminance is looking to hire into its Support function: this team act as the first response to ...

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All JobsIn House Technical Support Engineer JobsIn House Technical Support Engineer Jobs in Texas

Technical Support Engineer

Plano, TX • On-site

Kiongroup
See more jobs at Kiongroupexternal

Full-time

Posted 10 days ago

Job description

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction.
This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities to work with AI technologies and industrial automation systems.We offer:
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be$X-Y at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Logistics and Supply Chain Careers at Dematic | Dematic

Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.

    Tasks and Qualifications:

    This is What you Will Do in This Role:

    • Provide technical support to customers via phone, email, and chat.
    • Diagnose and troubleshoot software issues
    • Collaborate with the development team to resolve complex issues
    • Document and track customer issues and problems.
    • Assist in the creation of support documentation and knowledge base articles.
    • Conduct training sessions for customers on software usage.
    • Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
    • Participate in an on-call rotation during non-business hours

    What We Are Looking For:

    • Bachelor's Degree (Computer Science, Software Engineering, or related field)
    • Proven experience in software support or a similar role
    • Strong problem solving skills and attention to detail.
    • Excellent communication skills, both written and verbal.
    • Experience with Oracle / MS SQL databases
    • Experience with Windows operatingsystems
    • Open to working with AI, preferably hands on experience.

    Preferred Skills:

    • Material handling experience
    • Experience with Java, Golang, or Python
    • Customer Service experience

    Apply