ZipRecruiter

Log In

1

In Customer Service Representative Jobs in Texas

Pro-Active

Be Seen First

Customer Service Representative (csr)

Dallas, TX · On-site

$18 - $23/hr

At Pro-Active, we specialize in customer acquisition, brand promotions, and live event marketing ... We're looking for motivated individuals to join our team as Customer Service Representatives and ...

Q5 Connections

Customer Service Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative McAllen, TX, United States $ 11.00 - 13.00 (US Dollar) About the ... Previous experience in customer service, sales, or other related fields * Ability to build rapport ...

Q5 Connections

Customer Service Representative

Harlingen, TX · On-site

$15.50 - $21.25/hr

Customer Service Representative Harlingen, TX, United States $ 11.00 - 13.00 (US Dollar) About the ... Previous experience in customer service, sales, or other related fields * Ability to build rapport ...

Kairos Management

Customer Service Representative

Dallas, TX · On-site

$15.50 - $21/hr

Customer Service Representative Kairos Management is a Staffing and Human Resource Management firm based in Dallas, TX. We have been placing FT/PT professionals in industries ranging from Consulting ...

Kairos Management

Customer Service Representative

Dallas, TX · On-site

$15.50 - $21/hr

Customer Service Representative Kairos Management is a Staffing and Human Resource Management firm based in Dallas, TX. We have been placing FT/PT professionals in industries ranging from Consulting ...

next page

Showing results 1-20

All JobsIn Customer Service Representative JobsIn Customer Service Representative Jobs in Texas

In Customer Service Representative information

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance targets, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, such as CRM software. Developing strong communication skills and time management can help mitigate stress in this role.

What cities in Texas are hiring for In Customer Service Representative jobs?

Cities in Texas with the most In Customer Service Representative job openings:

In Customer Service Representative jobs near you
Infographic showing various In Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative (Nights)

Killeen, TX • On-site

Customer Service | Full-Time
See more jobs at Customer Service | Full-Timeexternal

$14.25 - $19.50/hr

Other

Re-posted 8 days ago

Job description

Customer Service Representatives (Nights)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team!

We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

  • Manage inbound and outbound calls with professionalism, empathy, and efficiency
  • Troubleshoot and resolve customer issues, focusing on first-call resolution
  • Research and retrieve information using internal systems; collaborate with other teams as needed
  • Accurately document and process customer claims and interactions
  • Follow scripts, policies, and procedures while using training resources to provide accurate answers
  • Handle sensitive information with discretion and maintain confidentiality
  • Escalate complex cases to the appropriate team or manager
  • Stay updated on products and processes by attending ongoing training
  • Meet all attendance, reliability, and night shift scheduling requirements
Candidate Qualifications

Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

  • 18 years or older with a high school diploma or equivalent
  • Excellent verbal and written communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong problem-solving, conflict resolution, and troubleshooting skills
  • Reliable, punctual, and motivated with a strong work ethic
  • Ability to multi-task, stay organized, and self-manage
  • Customer-first mindset: empathetic, patient, and responsive
  • Positive attitude and a team-player spirit
  • Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required):

  • 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles
  • Prior experience with contact centers or government-related accounts

Apply