In Costa Rica Jobs in Portland, OR (NOW HIRING)

Status: 6-Month Contract-to-Hire

Job Title: Customer Service & Inside Sales Representative

Location: On-site in Beaverton, OR

Salary: $60,000

About the company:

We are a pioneering custom manufacturer specializing in precision laser machining and finishing services for the microelectronics industry. For over 50 years, we have set the industry standard for processing highly complex, thermally conductive materials. We operate at the cutting edge of manufacturing, providing critical components that power the aerospace, medical, military, and RF technology sectors.

Our unique advantage lies in our deep technical expertise and our comprehensive in house capabilities. By combining customized laser technology with precision lapping, polishing, and dicing, we are able to deliver flawless components with rapid turnaround times. As an ITAR registered and ISO compliant facility, we take pride in our ability to meet the most rigorous quality standards in the world and solve complex engineering challenges for our partners.

We are a highly specialized, customer focused team that believes in building long term, mutually beneficial relationships. We offer a collaborative environment where technical innovation and meticulous attention to detail are highly valued. If you want to work with advanced materials and help manufacture the precise components that drive modern technology forward, we would love to have you on our team.

Customer Service & Inside Sales Representative:

Our client is seeking a Customer Service & Inside Sales Representative who is eager to build a long-term career with an established manufacturing organization. This role begins by supporting customers through order management, quoting, and day-to-day service while providing a clear path into an outside sales position. The ideal candidate is personable, relationship-driven, and motivated to develop the technical expertise needed to become a trusted advisor for customers across a specialized product portfolio.

This role is onsite in Beaverton, Oregon.

Customer Service & Inside Sales Representative Responsibilities:

• Process, update, and manage customer orders while ensuring accuracy and timely communication throughout the order lifecycle.
• Respond to customer inquiries via phone and email regarding quotes, orders, product information, shipping timelines, and general support.
• Prepare customer quotations and pricing responses using established tools, resources, and internal processes.
• Build strong relationships with customers by delivering responsive, professional service and developing a thorough understanding of their needs.
• Collaborate with internal teams to coordinate order fulfillment and communicate delivery expectations.
• Maintain accurate customer records, pricing information, part details, and order documentation.
• Identify unique customer requirements, ask thoughtful questions, and escalate non-standard requests when appropriate.
• Learn the company's technical products and solutions to support a future transition into a consultative outside sales role.
• Represent the organization professionally while fostering long-term customer partnerships.
• Support the broader customer service team and contribute to departmental success as needed.
• Travel periodically throughout the United States, Canada, and Costa Rica as responsibilities expand into customer-facing sales activities.

Customer Service & Inside Sales Representative Qualifications:

• Previous experience in customer service, inside sales, account support, order management, or a similar customer-facing role.
• Strong interpersonal and communication skills with the ability to build rapport and establish lasting customer relationships.
• Outgoing, approachable, and professional demeanor with a genuine passion for helping customers.
• Interest in developing into a consultative outside sales professional over time.
• Ability to learn complex technical products and communicate solution-based recommendations rather than transactional sales.
• Strong organizational skills with the ability to manage multiple priorities while maintaining exceptional attention to detail.
• Demonstrated problem-solving abilities and sound judgment when handling customer requests.
• Experience responding to customer inquiries by phone and email.
• Proficiency with Microsoft Office applications, including Word and Excel, along with experience using order entry or customer management systems.
• Experience preparing quotes, processing purchase orders, or supporting manufacturing or industrial customers is preferred.
• Manufacturing, industrial, or technical product experience is helpful but not required.
• Willingness and ability to travel periodically within the United States, Canada, and Costa Rica as the role progresses.