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Implementations Jobs in New York (NOW HIRING)

Multitude Insights

Implementation Manager

New York, NY · On-site +1

Lead End-to-End Implementations * Own the onboarding and implementation process from kickoff through go-live and stabilization. * Manage project timelines, milestones, stakeholder communication, and ...

Karbon

Implementation Specialist

New York, NY · Remote

You have 2-4+ years of experience in B2B SaaS Implementations * You have experience with end-to-end technical implementations * You are comfortable managing multiple customer projects simultaneously ...

CureMD Healthcare

Implementation Specialist

New York, NY · On-site

$80K - $90K/yr

... patient portal implementations in the outpatient/ambulatory space. * Proven project management experience with success in managing deadlines, customers, and schedules. * Strong client and ...

MetTel

Implementation Manager

Holmdel, NJ · On-site

If you thrive in a fast-paced environment, enjoy managing complex implementations, and are passionate about delivering outstanding customer experiences, we'd love to hear from you. Key ...

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

Mandrel, Inc

Implementation Manager

New York, NY · On-site

$120K - $180K/yr

Own end-to-end implementations for 10-15 customers concurrently, dedicating 100% of your time to driving successful, on-time go-lives * Develop a deep understanding of each customer's business ...

Courier Health

Implementation Manager

New York, NY · On-site

A track record of independently owning complex, multi-phase enterprise implementations involving multiple client stakeholders and technical workstreams. * Strong technical fluency - you can hold your ...

Ts Imagine

Implementation Consultant

New York, NY · On-site +1

$100K - $125K/yr

... client implementations and Statements of Work. Who will love this job An ambitious and driven individual - you have the energy to maximize customer satisfaction and deliver first rate levels of ...

MetTel

Implementation Manager

Holmdel, NJ · On-site

If you thrive in a fast-paced environment, enjoy managing complex implementations, and are passionate about delivering outstanding customer experiences, we'd love to hear from you. Key ...

Adyen

Implementation Engineer

New York, NY · On-site

... implementations, enhancements for our existing customers and own pre sales calls for our quickly growing portfolio of merchants. This person will work with Adyen's largest merchants globally to ...

MetTel

Implementation Manager

Red Bank, NJ

If you thrive in a fast-paced environment, enjoy managing complex implementations, and are passionate about delivering outstanding customer experiences, we'd love to hear from you. Key ...

intenseye

Implementation Manager

New York, NY · On-site

$95K - $100K/yr

You will coordinate all project activities, manage timelines, and bring together necessary resources to support successful implementations. In this hands-on role, you will engage with technical ...

New

Moab

Implementation Manager

New York, NY · On-site +1

$120K - $160K/yr

You'll manage implementations in varying phases concurrently. * You'll create training and implementation plans for customers including what sessions are virtual and in-person and align with the ...

Atominvest

Implementation Manager

New York, NY · On-site

You will lead complex, multi-stakeholder implementations from first workshop to go-live, designing the implementation plan itself rather than just executing someone else's. Delivery and technical ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

PermitFlow

Implementation Specialist

Manhattan, NY · On-site

$70 - $90/hr

Support enterprise implementations by owning specific workstreams (e.g., workspace setup, training delivery, stakeholder coordination) alongside the Implementation Manager. * Serve as the day-to-day ...

Atominvest

Implementation Manager

New York, NY · Remote

You will lead complex, multi-stakeholder implementations from first workshop to go-live, designing the implementation plan itself rather than just executing someone else's. Delivery and technical ...

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Implementations information

What are implementation jobs?

Implementation jobs involve deploying and configuring products, systems, or services for clients or internal teams. These roles often require technical skills, problem-solving abilities, and knowledge of tools like project management software or technical documentation to ensure successful delivery and integration.

What are the most commonly searched types of Implementations jobs in New York?

The most popular types of Implementations jobs in New York are:

What cities in New York are hiring for Implementations jobs?

Cities in New York with the most Implementations job openings:

Implementations jobs near you
Infographic showing various Implementations job openings in New York as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution.

Implementation Manager

Multitude Insights

New York, NY • On-site, Remote

Full-time

Re-posted 28 days ago

Job description

About Multitude Insights
Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, transforms siloed law-enforcement bulletins and investigative intel into a searchable, AI-powered network that connects cities, counties, and states. Agencies use BLTN to create, share, and link critical information in real time - surfacing patterns analysts often miss and accelerating case resolution across jurisdictions.
We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County. Our mission is simple: give law enforcement the clarity and confidence they need to protect the public. We turn information into awareness - and awareness into action.
If you want to build category-defining technology that directly impacts community safety - and join a team on a hyper-growth trajectory - this is the place to do the most meaningful work of your career.
The Role
Multitude Insights is hiring an Implementation Lead to own the onboarding and activation experience for new agency partners. This is not a pure project management role - we're looking for someone who can both coordinate the work and help execute it.
You'll lead agencies from kickoff through go-live, helping configure our platform using tools built by our Engineering team, guiding change management, supporting training, and ensuring customers successfully adopt BLTN as part of their daily workflows.
This is a foundational role on an early team. We're looking for someone with a builder mindset who is excited to create the systems, playbooks, and implementation infrastructure that will scale with the company over time.
Implementation at Multitude is core to customer success. Your job is to ensure agencies get up and running quickly, realize value fast, and become long-term partners.
Responsibilities
  • Lead End-to-End Implementations
    • Own the onboarding and implementation process from kickoff through go-live and stabilization.
    • Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams.
    • Coordinate and drive implementation workstreams while also handling portions of the work directly.
    • Configure customer environments using internal tools and workflows developed by Engineering.
    • Ensure implementations stay on track, within scope, and deliver a strong customer experience.
  • Drive Customer Adoption & Change Management
    • Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits.
    • Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice.
    • Guide customers through change management and adoption challenges.
    • Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently
    • Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation.
  • Build the Implementation Function
    • Create scalable implementation playbooks, templates, processes, and best practices.
    • Capture lessons learned and continuously improve how Multitude deploys customers.
    • Help define the systems and operational infrastructure needed to scale implementations over time.
    • Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction.
  • Collaborate Cross-Functionally
    • Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches.
    • Translate customer needs and implementation feedback into actionable internal requests.
    • Identify implementation risks early and help drive resolution across teams.
    • Provide frontline customer insight that informs product and operational improvements.

Qualifications
  • 6+ years of experience in implementation, onboarding, customer operations, project management, or customer success within SaaS, gov-tech, or a similar environment.
  • Experience managing complex customer implementations with multiple stakeholders.
  • Demonstrated ability to manage multiple concurrent implementations or projects simultaneously without sacrificing quality or customer experience
  • Strong project management and organizational skills, with the ability to drive execution independently.
  • Comfortable being hands-on - not just tracking work, but actively contributing to implementation and configuration tasks.
  • Experience leading customer onboarding, training, or change management initiatives.
  • Excellent communication skills and ability to build trust with customers.
  • Builder mindset with comfort operating in ambiguity and creating structure from scratch.
  • Ability to balance speed, organization, and customer experience in a fast-moving environment.
  • Experience in gov-tech, public sector technology, or law enforcement-adjacent environments is highly preferred.
  • Experience working in startup or early-stage environments is a plus.
  • Comfortable working in a fully remote environment.
  • What Success Looks Like
    • Agencies launch smoothly and quickly.
    • Customers adopt BLTN as part of their core workflows.
    • Implementation processes become repeatable and scalable.
    • Customer trust and retention strengthen over time.
    • The implementation function evolves into a strategic advantage for the company.
  • Leadership & Competencies
    • Builder's mindset-comfortable creating structure from scratch.
    • Strategic operator who moves quickly while knowing what scales.
    • Proactive, data-driven, and high-ownership.
    • Executive presence and ability to serve as a trusted advisor internally and externally.
    • Aligned with our core values: Trust, Duty, Urgency.

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