Greensboro, NC · On-site
$121K - $177K/yr
Senior IT Support Engineer (Tier 3 / SME - NICE CXone) Location: Greensboro, NC (Onsite) Job Type: Full-Time / Regular Department: Engineering / Architecture Compensation: $121,000 - $177,900 / year
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Greensboro, NC · On-site
$121K - $177K/yr
Senior IT Support Engineer (Tier 3 / SME - NICE CXone) Location: Greensboro, NC (Onsite) Job Type: Full-Time / Regular Department: Engineering / Architecture Compensation: $121,000 - $177,900 / year
Patriot Group International, Inc. is seeking a SOF Medic SME. This position is based out of Camp Lejeune, North Carolina and will report to the Program Manager. Job Duties and Functions: The SOF
Patriot Group International, Inc. is seeking a SOF Medic SME. This position is based out of Camp Lejeune, North Carolina and will report to the Program Manager. Job Duties and Functions: The SOF
Greensboro, NC · On-site
$121K - $177K/yr
Senior IT Support Engineer (Tier 3 / SME - NICE CXone) Location: Greensboro, NC (Onsite) Job Type: Full-Time / Regular Department: Engineering / Architecture Compensation: $121,000 - $177,900 / year
Greensboro, NC · On-site
$121K - $177K/yr
Senior IT Support Engineer (Tier 3 / SME - NICE CXone) Location: Greensboro, NC (Onsite) Job Type: Full-Time / Regular Department: Engineering / Architecture Compensation: $121,000 - $177,900 / year
Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World. To achieve our ambition, we are looking for colleagues
Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World. To achieve our ambition, we are looking for colleagues
Whitsett, NC · On-site
Overview CTG is seeking to fill an EHS Technician opening for our client in Whitsett, NC. Location: Whitsett, NC Duration: 12 months+, with possibility for extension Duties: * Perform tasks related
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Whitsett, NC · On-site
Overview CTG is seeking to fill an EHS Technician opening for our client in Whitsett, NC. Location: Whitsett, NC Duration: 12 months+, with possibility for extension Duties: * Perform tasks related
Whitsett, NC · On-site
Overview CTG is seeking to fill an EHS Technician opening for our client in Whitsett, NC. Location: Whitsett, NC Duration: 12 months+, with possibility for extension Duties: * Perform tasks related
Quick apply
Whitsett, NC · On-site
Overview CTG is seeking to fill an EHS Technician opening for our client in Whitsett, NC. Location: Whitsett, NC Duration: 12 months+, with possibility for extension Duties: * Perform tasks related
Overview CTG is seeking to fill an EHS Technician opening for our client in Whitsett, NC. Location: Whitsett, NC Duration: 12 months+, with possibility for extension Duties: * Perform tasks related
Quick apply
Overview CTG is seeking to fill an EHS Technician opening for our client in Whitsett, NC. Location: Whitsett, NC Duration: 12 months+, with possibility for extension Duties: * Perform tasks related
Whitsett, NC · On-site
Overview CTG is seeking to fill an EHS Technician opening for our client in Whitsett, NC. Location: Whitsett, NC Duration: 12 months+, with possibility for extension Duties: * Perform tasks related
Quick apply
Whitsett, NC · On-site
Overview CTG is seeking to fill an EHS Technician opening for our client in Whitsett, NC. Location: Whitsett, NC Duration: 12 months+, with possibility for extension Duties: * Perform tasks related
Greensboro, NC · On-site
Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries
Greensboro, NC · On-site
Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries
$113K - $165K/yr
Date Posted: 2026-08-18 Country: United States of America Location: US-NC-WINSTON SALEM-190 ~ 190 Oak Plaza Blvd ~ BLDG 190 Position Role Type: Unspecified U.S. Citizen, U.S. Person, or Immigration
$113K - $165K/yr
Date Posted: 2026-08-18 Country: United States of America Location: US-NC-WINSTON SALEM-190 ~ 190 Oak Plaza Blvd ~ BLDG 190 Position Role Type: Unspecified U.S. Citizen, U.S. Person, or Immigration
Patriot Group International, Inc. is seeking SOF Ops/Intel Fusion SMEs. This position is based out of Camp Lejeune, North Carolina and will report to the Program Manager. The SOF Ops/Intel Fusion
Patriot Group International, Inc. is seeking SOF Ops/Intel Fusion SMEs. This position is based out of Camp Lejeune, North Carolina and will report to the Program Manager. The SOF Ops/Intel Fusion
Winston Salem, NC · On-site
$113K - $165K/yr
Date Posted: 2026-08-18 Country: United States of America Location: US-NC-WINSTON SALEM-190 ~ 190 Oak Plaza Blvd ~ BLDG 190 Position Role Type: Unspecified U.S. Citizen, U.S. Person, or Immigration
Winston Salem, NC · On-site
$113K - $165K/yr
Date Posted: 2026-08-18 Country: United States of America Location: US-NC-WINSTON SALEM-190 ~ 190 Oak Plaza Blvd ~ BLDG 190 Position Role Type: Unspecified U.S. Citizen, U.S. Person, or Immigration
High Point, NC · On-site
$80K - $90K/hr
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you're in
High Point, NC · On-site
$80K - $90K/hr
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you're in
Winston Salem, NC · On-site
$54.25 - $72.50/hr
The Manager, Application Engineering, Cyber Security is responsible for leading the Application Security team, which is responsible for developing automation and tooling to identify, manage and
Winston Salem, NC · On-site
$54.25 - $72.50/hr
The Manager, Application Engineering, Cyber Security is responsible for leading the Application Security team, which is responsible for developing automation and tooling to identify, manage and
Winston Salem, NC · On-site
$54.25 - $72.50/hr
The Manager, Application Engineering, Cyber Security is responsible for leading the Application Security team, which is responsible for developing automation and tooling to identify, manage and
Winston Salem, NC · On-site
$54.25 - $72.50/hr
The Manager, Application Engineering, Cyber Security is responsible for leading the Application Security team, which is responsible for developing automation and tooling to identify, manage and
Overview The Research and Development Engineer 2 will be a technical leader and/or growing subject matter expert, applying engineering principles to solve technical challenges and ensuring products
Overview The Research and Development Engineer 2 will be a technical leader and/or growing subject matter expert, applying engineering principles to solve technical challenges and ensuring products
Stokesdale, NC · On-site
The Quality Manager is responsible for leading and driving a consistent message about Owens Corning Quality with an emphasis on defining and implementing a quality inspection, auditing, and driving
Stokesdale, NC · On-site
The Quality Manager is responsible for leading and driving a consistent message about Owens Corning Quality with an emphasis on defining and implementing a quality inspection, auditing, and driving
Stokesdale, NC · On-site
The Quality Manager is responsible for leading and driving a consistent message about Owens Corning Quality with an emphasis on defining and implementing a quality inspection, auditing, and driving
Stokesdale, NC · On-site
The Quality Manager is responsible for leading and driving a consistent message about Owens Corning Quality with an emphasis on defining and implementing a quality inspection, auditing, and driving
Stokesdale, NC · On-site
Plant Quality Manager Location(s): Stokesdale, NC, US, 27357 Function: Manufacturing Audience: Experienced Professional Work Arrangement: On Site The Quality Manager is responsible for leading and
Stokesdale, NC · On-site
Plant Quality Manager Location(s): Stokesdale, NC, US, 27357 Function: Manufacturing Audience: Experienced Professional Work Arrangement: On Site The Quality Manager is responsible for leading and
$34.8K - $45.3K
7% of jobs
$45.3K - $55.7K
4% of jobs
$65.8K is the 25th percentile. Wages below this are outliers.
$55.7K - $66.2K
14% of jobs
$66.2K - $76.6K
15% of jobs
The median wage is $83.9K / yr.
$76.6K - $87.1K
14% of jobs
$87.1K - $97.6K
14% of jobs
$103.2K is the 75th percentile. Wages above this are outliers.
$97.6K - $108K
13% of jobs
$108K - $118.5K
7% of jobs
$118.5K - $129K
5% of jobs
$129K - $139.4K
3% of jobs
$139.4K - $149.9K
3% of jobs
$34.8K
$92.4K
$149.9K
Greensboro, NC • On-site
$121K - $177K/yr
Full-time
Re-posted 19 days ago
Serve as the final escalation point for complex, high-severity incidents involving NICE CXone and contact center components.
Lead root cause analysis (RCA) to identify failures, implement fixes, and prevent recurrence of high-impact incidents.
Provide expert guidance on IT infrastructure, systems design, and cloud telephony architecture for enterprise contact center platforms.
Location: Greensboro, NC (Onsite)
Job Type: Full-Time / Regular
Department: Engineering / Architecture
Compensation: $121,000 – $177,900 / year + Annual Bonus Incentive
Relocation: No relocation assistance available
Sponsorship: Visa sponsorship is not available.
Position OverviewThe Senior IT Support Engineer serves as a Subject Matter Expert (SME) for enterprise contact center platforms, with a primary focus on NICE CXone, modern cloud contact center (CCaaS) architecture, telephony, routing, and integrated components.
Functioning as the final escalation point for Tier 1 and Tier 2 support teams, you will lead root cause analysis (RCA), resolve high-impact P0/P1 incidents, and drive continuous platform improvement to reduce recurring issues across a 24/7 enterprise support environment. In this role, you will play a critical part in a large-scale CCaaS transformation—ensuring resilient, high-availability, multi-channel contact center services that directly impact business operations, member access, and customer outcomes.
Key Responsibilities Tier 3 Escalations & Operational Excellence
