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Implementation Associate Jobs in Mississauga, ON

Forma.ai

Implementation Associate

Toronto, ON

CA$80K - CA$100K/yr

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client's sales ...

WilsonCTS

POS (GK Software) Specialist

Toronto, ON · Hybrid

CA$82 - CA$87/hr

Hands-on experience integrating enterprise systems including SAP, Blue Yonder, Manhattan Associates, or similar technologies. * Experience supporting large-scale enterprise system implementation and ...

WES

Program Associate, Career Pathways (Remote)

Toronto, ON · On-site +1

CA$56K - CA$68K/yr

Program Associate, Career Pathways Department: Career Pathways Reporting to: Deputy Director ... Support daytoday implementation of Career Pathways initiatives across both countries, including ...

Alvarez and Marsal

Associate, Restructuring

Toronto, ON · On-site

Description Restructuring Associate, Alvarez & Marsal Toronto Office About Alvarez & Marsal Alvarez ... Implementing cash conservation strategy and controls. * Developing pre-bankruptcy plans and ...

Achievers

Customer Success Associate

Toronto, ON · Remote

CA$64K - CA$74K/yr

As a Customer Success Associate you will be responsible for driving strategy for the Achievers ... Track all implementation and post-implementation adoption activities * Drive usage and adoption of ...

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Implementation Associate information

What are the key skills and qualifications needed to thrive as an Implementation Associate, and why are they important?

To thrive as an Implementation Associate, you need strong project management abilities, analytical thinking, and a bachelor's degree in business, information systems, or a related field. Familiarity with CRM platforms, project management tools like Asana or Jira, and data analysis software is often required. Exceptional communication, problem-solving, and customer service skills help you collaborate with clients and internal teams effectively. These skills are crucial for ensuring seamless onboarding, successful software deployments, and client satisfaction throughout the implementation process.

What are Implementation Associates?

Implementation Associates are professionals who help organizations successfully set up and integrate new software, systems, or processes. They work closely with clients and internal teams to understand requirements, customize solutions, and ensure a smooth transition from old to new systems. Their role often includes managing timelines, training users, troubleshooting issues, and providing ongoing support. Implementation Associates play a key role in ensuring projects are delivered on time and meet client expectations.

What are some common challenges Implementation Associates face when managing multiple client projects simultaneously?

Implementation Associates often juggle several client projects at once, which can make prioritizing tasks and managing deadlines a challenge. Balancing the unique needs and expectations of different clients while ensuring timely delivery of solutions requires strong organizational and communication skills. Staying adaptable and proactive in addressing unforeseen issues is key, as is collaborating closely with internal teams such as product, engineering, and customer success. Regular check-ins and clear documentation help maintain project momentum and client satisfaction.

What is the difference between Implementation Associate vs Project Coordinator?

AspectImplementation AssociateProject Coordinator
Required CredentialsBachelor's degree, relevant certifications (e.g., PMP, Six Sigma)Bachelor's degree, often certifications in project management
Work EnvironmentClient-facing, technical, consulting or software deployment settingsOffice-based, administrative, and planning environments
Employer & Industry UsageTech, healthcare, consulting firmsCorporate, non-profit, government sectors
Common Search & ComparisonImplementation Associate vs Project Coordinator

The Implementation Associate typically focuses on deploying solutions, coordinating technical tasks, and working closely with clients during project rollouts. In contrast, the Project Coordinator manages project schedules, resources, and communication across teams. While both roles require strong organizational skills and some project management knowledge, Implementation Associates often have a more technical or client-facing focus, whereas Project Coordinators handle broader project logistics and administration.

What are the most commonly searched types of Implementation jobs in Mississauga, ON? The most popular types of Implementation jobs in Mississauga, ON are:
Implementation Associate jobs near you

Implementation Associate

Forma.ai

Toronto, ON

CA$80K - CA$100K/yr

Other

Re-posted 10 days ago

Job description

About the Team: 

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client's sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program.  

If you're passionate about data analytics and want to contribute to sales operations, we'd love to hear from you! 

What you'll be doing: 

  • Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers
  • Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs
  • Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests
  • Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation 
  • Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success
  • Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives.
  • Be responsible for developing Sales Performance Management (SPM) expertise by identifying areas of improvement in SPM processes (crediting, payroll process) and strategy (IC plan design, quota setting, etc.)

What we're looking for: 

  • Education or Background in Engineering, Commerce, Mathematics and/or Statistics
  • +2 years of relevant working experience
  • Experience in working with large datasets and a strong understanding of logical structures of databases and workflows a plus 
  • Strength in Excel to perform data profiling, segmentation, and aggregation  
  • Understanding of data architecture and process flows  
  • Analytical problem-solving ability, organizational, and project management skills 
  • Ability to take ownership and run with tasks in a fast-paced and evolving environment 
  • Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint)

Nice to haves: 

  • Experience with SQL and/or Python
  • Experience with sales incentive compensation

Additional Job Info:

  • This position is for an existing vacancy
  • Salary range: $80K - $100K CAD

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