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Implementation Associate Jobs in Albuquerque, NM

MELE Associates

Technical Curriculum Writer

Albuquerque, NM

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

MELE Associates, Inc. (MELE) maintains a contract with the National Nuclear Security Administration ... Prior experience working NNSA implementation programs * Knowledge of U.S. Department of Energy ...

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Showing results 41-60

All JobsImplementation Associate JobsImplementation Associate Jobs in Albuquerque, NM

Implementation Associate information

See Albuquerque, NM salary details

$43.1K

$109.5K

$185.1K

How much do implementation associate jobs pay per year?

As of Aug 17, 2026, the average yearly pay for implementation associate in Albuquerque, NM is $109,507.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $143,500.00 per year, depending on experience, location, and employer.

What is an implementation associate?

Implementation Associates are professionals who help organizations successfully set up and integrate new software, systems, or processes. They work closely with clients and internal teams to understand requirements, customize solutions, and ensure a smooth transition from old to new systems. Their role often includes managing timelines, training users, troubleshooting issues, and providing ongoing support. Implementation Associates play a key role in ensuring projects are delivered on time and meet client expectations.

What are the key skills and qualifications needed to thrive as an implementation associate?

To thrive as an Implementation Associate, you need strong project management abilities, analytical thinking, and a bachelor's degree in business, information systems, or a related field. Familiarity with CRM platforms, project management tools like Asana or Jira, and data analysis software is often required. Exceptional communication, problem-solving, and customer service skills help you collaborate with clients and internal teams effectively. These skills are crucial for ensuring seamless onboarding, successful software deployments, and client satisfaction throughout the implementation process.

What are some common challenges implementation associates face when managing multiple client projects simultaneously?

Implementation Associates often juggle several client projects at once, which can make prioritizing tasks and managing deadlines a challenge. Balancing the unique needs and expectations of different clients while ensuring timely delivery of solutions requires strong organizational and communication skills. Staying adaptable and proactive in addressing unforeseen issues is key, as is collaborating closely with internal teams such as product, engineering, and customer success. Regular check-ins and clear documentation help maintain project momentum and client satisfaction.

What is the difference between Implementation Associate vs Project Coordinator?

AspectImplementation AssociateProject Coordinator
Required CredentialsBachelor's degree, relevant certifications (e.g., PMP, Six Sigma)Bachelor's degree, often certifications in project management
Work EnvironmentClient-facing, technical, consulting or software deployment settingsOffice-based, administrative, and planning environments
Employer & Industry UsageTech, healthcare, consulting firmsCorporate, non-profit, government sectors
Common Search & ComparisonImplementation Associate vs Project Coordinator

The Implementation Associate typically focuses on deploying solutions, coordinating technical tasks, and working closely with clients during project rollouts. In contrast, the Project Coordinator manages project schedules, resources, and communication across teams. While both roles require strong organizational skills and some project management knowledge, Implementation Associates often have a more technical or client-facing focus, whereas Project Coordinators handle broader project logistics and administration.

What are the most commonly searched types of Implementation jobs in Albuquerque, NM?

The most popular types of Implementation jobs in Albuquerque, NM are:

What job categories do people searching Implementation Associate jobs in Albuquerque, NM look for?

The top searched job categories for Implementation Associate jobs in Albuquerque, NM are:

Implementation Associate jobs near you

VXP Contact Operations Associate Manager - Rio Rancho, NM

Del Norte Credit Union

Rio Rancho, NM • On-site

$57K - $71K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Job Type
Full-time
Description
The VXP Contact Operations Associate Manager is responsible for supporting the daily operations of the Contact Center and ITM channels. This role provides leadership, coaching, and operational oversight to ensure exceptional member experiences across digital and remote service platforms. The Associate Manager partners with the VXP Contact operations manager to drive performance, service quality, workforce optimization, compliance, and continuous improvement initiatives while supporting the successful operation of the call center and ITMs.
Join Our Team at Del Norte Credit Union!
We're more than a financial institution, we're a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.
Location
Rio Rancho, NM
Essential Functions & Responsibilities:
  • Assist in managing the day-to-day operations of the Contact Center.
  • Ensure consistent delivery of exceptional customer/member experiences through phone, chat, video, email, and digital channels.
  • Manage to service-level goals by monitoring call volumes, queue performance, service levels, and agent productivity, ensuring timely and effective member support.
  • Manage to ITM service-level goals by monitoring performance metrics, availability, service levels, and member adoption, ensuring reliable access and an exceptional member experience.
  • Oversee operational effectiveness of Interactive Teller Machine services and remote teller activities.
  • Identify opportunities to optimize ITM utilization and improve the member experience.
  • Coordinate with branch, operations, and technology teams to resolve ITM-related issues.
  • Support workforce management activities including scheduling, forecasting, and staffing recommendations.
  • Analyze operational metrics and identify opportunities for performance improvement.
  • Collaborate with leadership to implement process enhancements and service strategies.

Salary
Starting pay: $57,572.06 - $71,965 annually, based on qualifications, internal equity, and budget.
Benefits:
  • Medical, Dental, Vision Insurance (available first of the month after hire)
  • Spanish Speaking Incentive
  • 401(k) - Traditional or Roth options
  • Paid Time Off and 11 Paid Holidays
  • Employer-Paid Benefits: EAP, Short-Term & Long-Term Disability
  • Additional perks: Wellness Reimbursement, Educational Assistance, Development Programs

Requirements
Experience:
Three to five years of experience in contact center, member service, banking operations, or customer experience management.
One to three years of leadership, supervisory, or team lead experience.
Education:
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills:
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
Leadership (Developing)
Contact Center Operations (Developing)
Call Quality Assurance Management (Intermediate)
Career Development and Coaching (Developing)
Physical Requirements:
This position is primarily sedentary and requires the ability to remain seated or standing for extended periods while operating a computer and other office equipment. Manual dexterity is needed for typing, using a mouse, and handling documents. The role may involve occasional reaching, bending, or manipulating objects, as well as light lifting of up to 15 pounds. Visual and auditory acuity are required for reading documents, creating content, and communicating effectively. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.
Work Environment:
Work is primarily performed in a professional office setting. The environment is generally quiet to moderate in noise levels and involves regular interactions with peers, vendors, community partners and the public. The role requires occasional travel between office locations and may include periodic extended hours to meet project deadlines or support events. Employees may experience occasional exposure to outdoor conditions while traveling or attending events.

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