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Imaging Service Engineer Jobs in Sun Prairie, WI

ALTEN

Workstation Analyst

Madison, WI · On-site

... packages, imaging software, profile migration techniques, client computing hardware, peripherals ... Alten is high-technology consulting and engineering group. The group's services are supplied to ...

Beacon Technologies

Desktop Support

Madison, WI · On-site

$33 - $39/hr

Incident and Service Request Management (5 years or more REQUIRED). * Technical assistance on ... Imaging experience using management tool (SCCM, Ivanti, etc.). * Learning management system (LMS ...

New

Bruker

Automation Chemist

Middleton, WI · On-site

$125K/yr

Overview Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries ... imaging, proteomics and multi-omics, spatial and single-cell biology, structural and condensate ...

Revvity

Product Applications Specialist

Madison, WI

Revvity | About Us Revvity is a developer and provider of end-to-end solutions designed to help ... Dharmacons services and reagents, which leverage gene-editing and modulation technologies, are now ...

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All JobsImaging Service Engineer JobsImaging Service Engineer Jobs in Sun Prairie, WI

Imaging Service Engineer information

See Sun Prairie, WI salary details

$30.6K

$72.6K

$106.1K

How much do imaging service engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for imaging service engineer in Sun Prairie, WI is $72,558.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $81,200.00 per year, depending on experience, location, and employer.

What is an imaging service engineer?

An Imaging Service Engineer is a specialized technician responsible for installing, maintaining, and repairing medical imaging equipment such as MRI machines, CT scanners, X-ray systems, and ultrasound devices. They ensure that this critical equipment operates safely and efficiently, often working in hospitals, clinics, or for equipment manufacturers. Their role may involve troubleshooting complex issues, performing routine maintenance, calibrating machines, and training healthcare staff on proper equipment use. Imaging Service Engineers play a vital part in maintaining the quality and safety of medical imaging services.

What are the key skills and qualifications needed to thrive as an imaging service engineer?

To thrive as an Imaging Service Engineer, you need a strong background in electronics, biomedical engineering, or a related field, often supported by an associate or bachelor's degree. Familiarity with diagnostic imaging equipment (like MRI, CT, or X-ray machines), manufacturer-specific certifications, and experience using service management software are typically required. Excellent problem-solving abilities, customer service orientation, and effective communication help you excel in troubleshooting and working with clinical staff. These skills are crucial to ensure the safe, reliable operation of medical imaging equipment, directly impacting patient care and clinical efficiency.

What are some typical challenges imaging service engineers face when maintaining complex medical imaging equipment?

Imaging Service Engineers often encounter challenges such as troubleshooting highly technical issues in advanced imaging systems, like MRI or CT scanners, under tight time constraints to minimize equipment downtime. They must also stay up-to-date with rapidly evolving technology and adhere to strict safety and compliance standards. Collaboration with clinical staff and vendors is essential for accurate problem diagnosis and timely repairs. Adaptability and strong communication skills are key to successfully handling these multifaceted tasks.

What is the difference between Imaging Service Engineer vs Medical Equipment Technician?

AspectImaging Service EngineerMedical Equipment Technician
CredentialsTypically requires certifications like CBET or manufacturer-specific trainingOften requires certifications such as Certified Biomedical Equipment Technician (CBET)
Work EnvironmentHospitals, imaging centers, medical device companiesHospitals, clinics, healthcare facilities
Employer & IndustryMedical imaging manufacturers, healthcare providersHealthcare facilities, biomedical service companies
Job FocusInstallation, maintenance, repair of imaging equipment like MRI, CT scannersMaintenance, troubleshooting, repair of various medical devices

Both roles involve maintaining medical equipment, but Imaging Service Engineers primarily focus on advanced imaging systems like MRI and CT scanners, requiring specialized technical skills and certifications. Medical Equipment Technicians handle a broader range of medical devices, often with different certification requirements. The choice depends on your specific interests in imaging technology versus general medical device maintenance.

What cities near Sun Prairie, WI are hiring for Imaging Service Engineer jobs?

Cities near Sun Prairie, WI with the most Imaging Service Engineer job openings:

Imaging Service Engineer jobs near you

Computer Technician I / Deskside Support

AprilAire

Madison, WI • On-site

$20.50 - $26/hr

Full-time

Posted 4 days ago

Job description

Overview
The Level 1 (L1) IT Support Technician is the front line of in-person deskside support and service request fulfillment for RPC, AprilAire, and related Unified Operations facilities in the Madison, WI area. This role delivers high-volume, Tier 1 support while ensuring disciplined triage, documentation, and escalation to higher tiers.
Designed as a feeder role into Level 2 and Level 3, this position offers strong exposure to enterprise IT, manufacturing environments, and modern workplace tooling. L1 technicians protect senior engineering capacity by resolving standard issues quickly and preparing high-quality escalations.
Responsibilities
Deskside & On-Site End-User Support
  • Provide in-person deskside support across office, manufacturing, and light industrial environments.
  • Deliver consistent early coverage beginning ~6:00 a.m. for manufacturing users as part of normal business hours.
  • Troubleshoot common endpoint issues including Windows 11 usability/performance, docks, monitors, printers, scanners, and peripherals.
  • Support conference rooms and shared technology spaces.
  • Travel between nearby Madison sites using personal transportation as required.

Service Desk Operations (Freshservice)
  • Serve as the first point of contact for incidents and service requests submitted via Freshservice.
  • Accurately log, categorize, prioritize, and document tickets.
  • Resolve standard Tier 1 issues using approved procedures and knowledge base articles.
  • Communicate clearly with users and provide timely updates.
  • Prepare high-quality escalations to L2/L3 with complete triage details (impact, repro steps, screenshots/logs where applicable)

Endpoint Provisioning, Imaging & Refresh Support
  • Provision, image, deploy, and recover Windows endpoints using defined standard images.
  • Assist with maintaining image integrity and flagging issues or improvements.
  • Perform device refresh, swap, and break/fix activities.
  • Participate in light after-hours planned refresh work (scheduled device deployments, swaps, staging) as needed.
  • Scope expectation: approximately 300 endpoints per L1 technician.

Identity & Access (Tier-Appropriate)
  • Perform Tier 1 identity tasks such as password resets, account unlocks, and basic MFA troubleshooting.
  • Route access requests through documented approval workflows and escalate when elevated permissions or policy changes are required.

Industrial Mobility & CK67 Handling
  • Assist with handling, staging, logistics, and basic troubleshooting of production mobility devices, including Honeywell CK67 handheld scanners.
  • Coordinate issuance, collection, and basic checks.
  • Escalate configuration, RF, or application-level issues with complete documentation.

Asset & Inventory Management
  • Track hardware assets accurately in Freshservice or designated asset systems.
  • Maintain inventories of endpoints, peripherals, and mobility devices.
  • Ensure devices are tagged, accounted for, and aligned with lifecycle standards.

Knowledge, Process & Continuous Improvement
  • Follow SOPs and contribute feedback to improve them.
  • Identify repeat issues suitable for knowledge articles or standard fixes.
  • Build strong fundamentals in incident/request management, escalation discipline, and customer service.
  • Demonstrate readiness for progression to L2/L3 through capability growth and ownership.

On-Call & After-Hours Expectations
  • Participate in as-needed on-call coverage for Major Incidents.
  • Support light, planned after-hours refresh work as scheduled (not routine operations).

Qualifications
Required Qualifications
  • Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience
  • 3+ years of progressive IT experience
  • Demonstrated expertise in:
  • Windows Server
  • Windows 11 enterprise environments
  • Microsoft 365 and hybrid identity

Preferred Qualifications:
  • Relevant certifications (VMware, Nutanix, Cisco, Microsoft, ITIL)
  • Manufacturing or warehouse IT experience
  • Rugged mobility / MDM experience (SOTI preferred)

LinkedIn Tag
Claudine Baccheschi #LI-CB1

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