EDP Programmer II (Senior Classroom Support Technician) Job no: 509407 Work type: Staff Location ... software, managing imaging and deployment processes, supporting printing services, and ...
EDP Programmer II (Senior Classroom Support Technician) Job no: 509407 Work type: Staff Location ... software, managing imaging and deployment processes, supporting printing services, and ...
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Imaging Service Engineer information
See Holyoke, MA salary details
$31.1K - $38.1K
1% of jobs
$38.1K - $45.1K
15% of jobs
$47.8K is the 25th percentile. Wages below this are outliers.
$45.1K - $52K
23% of jobs
$52K - $59K
8% of jobs
The median wage is $61.9K / yr.
$59K - $66K
6% of jobs
$66K - $72.9K
14% of jobs
$78.5K is the 75th percentile. Wages above this are outliers.
$72.9K - $79.9K
9% of jobs
$79.9K - $86.8K
11% of jobs
$86.8K - $93.8K
6% of jobs
$93.8K - $100.8K
5% of jobs
$100.8K - $107.7K
1% of jobs
$31.1K
$73.7K
$107.7K
How much do imaging service engineer jobs pay per year?
As of Aug 21, 2026, the average yearly pay for imaging service engineer in Holyoke, MA is $73,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $82,500.00 per year, depending on experience, location, and employer.
What is an imaging service engineer?
An Imaging Service Engineer is a specialized technician responsible for installing, maintaining, and repairing medical imaging equipment such as MRI machines, CT scanners, X-ray systems, and ultrasound devices. They ensure that this critical equipment operates safely and efficiently, often working in hospitals, clinics, or for equipment manufacturers. Their role may involve troubleshooting complex issues, performing routine maintenance, calibrating machines, and training healthcare staff on proper equipment use. Imaging Service Engineers play a vital part in maintaining the quality and safety of medical imaging services.
What are the key skills and qualifications needed to thrive as an imaging service engineer?
To thrive as an Imaging Service Engineer, you need a strong background in electronics, biomedical engineering, or a related field, often supported by an associate or bachelor's degree. Familiarity with diagnostic imaging equipment (like MRI, CT, or X-ray machines), manufacturer-specific certifications, and experience using service management software are typically required. Excellent problem-solving abilities, customer service orientation, and effective communication help you excel in troubleshooting and working with clinical staff. These skills are crucial to ensure the safe, reliable operation of medical imaging equipment, directly impacting patient care and clinical efficiency.
What are some typical challenges imaging service engineers face when maintaining complex medical imaging equipment?
Imaging Service Engineers often encounter challenges such as troubleshooting highly technical issues in advanced imaging systems, like MRI or CT scanners, under tight time constraints to minimize equipment downtime. They must also stay up-to-date with rapidly evolving technology and adhere to strict safety and compliance standards. Collaboration with clinical staff and vendors is essential for accurate problem diagnosis and timely repairs. Adaptability and strong communication skills are key to successfully handling these multifaceted tasks.
What is the difference between Imaging Service Engineer vs Medical Equipment Technician?
| Aspect | Imaging Service Engineer | Medical Equipment Technician |
|---|---|---|
| Credentials | Typically requires certifications like CBET or manufacturer-specific training | Often requires certifications such as Certified Biomedical Equipment Technician (CBET) |
| Work Environment | Hospitals, imaging centers, medical device companies | Hospitals, clinics, healthcare facilities |
| Employer & Industry | Medical imaging manufacturers, healthcare providers | Healthcare facilities, biomedical service companies |
| Job Focus | Installation, maintenance, repair of imaging equipment like MRI, CT scanners | Maintenance, troubleshooting, repair of various medical devices |
Both roles involve maintaining medical equipment, but Imaging Service Engineers primarily focus on advanced imaging systems like MRI and CT scanners, requiring specialized technical skills and certifications. Medical Equipment Technicians handle a broader range of medical devices, often with different certification requirements. The choice depends on your specific interests in imaging technology versus general medical device maintenance.
What job categories do people searching Imaging Service Engineer jobs in Holyoke, MA look for?
The top searched job categories for Imaging Service Engineer jobs in Holyoke, MA are:
What cities near Holyoke, MA are hiring for Imaging Service Engineer jobs?
Cities near Holyoke, MA with the most Imaging Service Engineer job openings:
EDP Programmer II (Senior Classroom Support Technician)
Amherst, MA • On-site
Full-time
Posted 23 days ago
University Of Massachusetts Amherst rating
8.4
Based on 28 frontline employees who took The Breakroom Quiz
101st of 620 rated colleges and universities
Job description
EDP Programmer II (Senior Classroom Support Technician)
Job no: 509407
Work type: Staff
Location: Amherst
Categories: Computer & Information Technology, On Site, Full Time, USA/MTA
Title: EDP Programmer II (Senior Classroom Support Technician)
Executive Area: Information Technologies
College/School/MBU: Information Technology
Department: IT Operations
Work Location: Amherst
Schedule: Full Time
Work Arrangement: Onsite
Job Summary
The Senior Classroom Support Technician provides advanced technical support for Client Support Services customers, focusing on the technology infrastructure in UMass Amherst Computer Classrooms. These classrooms, located across campus, are equipped with Windows and macOS computers, printers, and specialized instructional software to support teaching, learning, and collaboration.
This role ensures reliable operation of classroom systems, resolves technical issues, and assists faculty, staff, and students in using classroom technology effectively. Responsibilities include maintaining classroom hardware and software, managing imaging and deployment processes, supporting printing services, and collaborating on projects to enhance instructional environments.
The Senior Classroom Support Technician will collaborate closely with Client Support Services teams to address complex requests, research emerging technologies for classroom use, and contribute to strategic initiatives aimed at enhancing the student and faculty experience.
Essential Functions
Diagnose and resolve escalated issues related to classroom computers, printers, AV systems, and network connectivity.
Deploy, update, and maintain instructional software and classroom systems; perform imaging, data recovery, and lifecycle maintenance for macOS and Windows devices in computer classrooms.
Manage classroom computers, user accounts, and group policies within Active Directory.
Implement and troubleshoot classroom technology solutions.
Research and evaluate emerging technologies for instructional environments.
Perform routine maintenance and propose improvements to enhance classroom reliability and efficiency.
Provide responsive support for classroom technology through onsite visits, phone, service requests, and remote assistance.
Maintain high customer satisfaction through clear communication and effective problem-solving.
Serve as an escalation point for Tier 1 and student technicians, ensuring timely resolution of complex classroom technology issues.
Stay current with classroom technology standards, operating systems, software applications, and security practices.
Document technical procedures, resolutions, and contribute to knowledge base articles.
Assist in training faculty and staff on classroom technology features and best practices.
Other Functions
Identify opportunities for process improvement and recommend strategies for efficiency.
Provide guidance to users on classroom technology policies and capabilities.
Perform additional duties as assigned, including travel to various campus locations.
Minimum Qualifications
Two (2) years of relevant experience. An Associate degree or above can substitute for one (1) year of relevant experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Valid driver's license and ability to pass CJIS background check.
Hardware/software troubleshooting and repair.
Installation and maintenance of operating systems and applications.
Network client configuration and troubleshooting.
Strong customer service and communication skills.
Proficiency in diagnosing and resolving technical issues in classroom environments.
Experience supporting users in person and remotely.
Knowledge of macOS and Windows operating systems, networking basics, and security practices.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications
Experience with M365, Google Workspace, JAMF, and KACE.
Technical certifications (e.g., CompTIA A+).
Familiarity with AV systems and classroom technology integration.
Experience with imaging and deployment in multi-user environments.
Knowledge of specialized instructional software (e.g., Adobe Creative Cloud, SPSS, MATLAB).
Working Conditions
Work is performed in indoor and/or outdoor environments, and requires frequent lifting, bending, tool use or equipment use. May involve work in confined spaces or at heights.
Work Schedule and Work Arrangement
M-F; 9:00AM - 5:00PM
Salary Information
Pay Grade: USA/MTA Grade 16
Click here to view the Classified Step Scale
Special Instructions for Applicants
Along with application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
Advertised: 30 Jul 2026 Eastern Daylight Time
Applications close: 30 Oct 2026 Eastern Daylight Time
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Job no: 509407
Work type: Staff
Location: Amherst
Categories: Computer & Information Technology, On Site, Full Time, USA/MTA
Title: EDP Programmer II (Senior Classroom Support Technician)
Executive Area: Information Technologies
College/School/MBU: Information Technology
Department: IT Operations
Work Location: Amherst
Schedule: Full Time
Work Arrangement: Onsite
Job Summary
The Senior Classroom Support Technician provides advanced technical support for Client Support Services customers, focusing on the technology infrastructure in UMass Amherst Computer Classrooms. These classrooms, located across campus, are equipped with Windows and macOS computers, printers, and specialized instructional software to support teaching, learning, and collaboration.
This role ensures reliable operation of classroom systems, resolves technical issues, and assists faculty, staff, and students in using classroom technology effectively. Responsibilities include maintaining classroom hardware and software, managing imaging and deployment processes, supporting printing services, and collaborating on projects to enhance instructional environments.
The Senior Classroom Support Technician will collaborate closely with Client Support Services teams to address complex requests, research emerging technologies for classroom use, and contribute to strategic initiatives aimed at enhancing the student and faculty experience.
Essential Functions
Diagnose and resolve escalated issues related to classroom computers, printers, AV systems, and network connectivity.
Deploy, update, and maintain instructional software and classroom systems; perform imaging, data recovery, and lifecycle maintenance for macOS and Windows devices in computer classrooms.
Manage classroom computers, user accounts, and group policies within Active Directory.
Implement and troubleshoot classroom technology solutions.
Research and evaluate emerging technologies for instructional environments.
Perform routine maintenance and propose improvements to enhance classroom reliability and efficiency.
Provide responsive support for classroom technology through onsite visits, phone, service requests, and remote assistance.
Maintain high customer satisfaction through clear communication and effective problem-solving.
Serve as an escalation point for Tier 1 and student technicians, ensuring timely resolution of complex classroom technology issues.
Stay current with classroom technology standards, operating systems, software applications, and security practices.
Document technical procedures, resolutions, and contribute to knowledge base articles.
Assist in training faculty and staff on classroom technology features and best practices.
Other Functions
Identify opportunities for process improvement and recommend strategies for efficiency.
Provide guidance to users on classroom technology policies and capabilities.
Perform additional duties as assigned, including travel to various campus locations.
Minimum Qualifications
Two (2) years of relevant experience. An Associate degree or above can substitute for one (1) year of relevant experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Valid driver's license and ability to pass CJIS background check.
Hardware/software troubleshooting and repair.
Installation and maintenance of operating systems and applications.
Network client configuration and troubleshooting.
Strong customer service and communication skills.
Proficiency in diagnosing and resolving technical issues in classroom environments.
Experience supporting users in person and remotely.
Knowledge of macOS and Windows operating systems, networking basics, and security practices.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications
Experience with M365, Google Workspace, JAMF, and KACE.
Technical certifications (e.g., CompTIA A+).
Familiarity with AV systems and classroom technology integration.
Experience with imaging and deployment in multi-user environments.
Knowledge of specialized instructional software (e.g., Adobe Creative Cloud, SPSS, MATLAB).
Working Conditions
Work is performed in indoor and/or outdoor environments, and requires frequent lifting, bending, tool use or equipment use. May involve work in confined spaces or at heights.
Work Schedule and Work Arrangement
M-F; 9:00AM - 5:00PM
Salary Information
Pay Grade: USA/MTA Grade 16
Click here to view the Classified Step Scale
Special Instructions for Applicants
Along with application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
Advertised: 30 Jul 2026 Eastern Daylight Time
Applications close: 30 Oct 2026 Eastern Daylight Time
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What University Of Massachusetts Amherst employees say
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About University of Massachusetts Amherst
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Industry
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Company size
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Headquarters location
Boston, MA, US
Year founded
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