Location:Kohler, WIÂ
Opportunity
 As a Customer Service Associate III in a high-end grocery store, you are the final touchpoint in the customer's shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store's premium brand. Your role is essential in ensuring that every guest leaves with a positive impression of our brand.  Â
- Greet customers with a polished, friendly demeanorÂ
- Provide personalized service, including product recommendations and assistance with loyalty programsÂ
- Support loyalty program enrollment and customer account updatesÂ
- Handle customer inquiries and resolve customer issues with empathy and efficiency, escalating when necessaryÂ
- Accurately scan and ring up purchases using the POS systemÂ
- Process payments via cash, credit, mobile pay, gift cards, and various other forms of paymentÂ
- Process returns, exchanges, and refunds in accordance with store policiesÂ
- Handle gift cards sales and special ordersÂ
- Ensure proper handling of high-value items and specialty productsÂ
- Assist with phone calls, paging, and intercom announcements Â
- Oversee self-checkout areas and troubleshoot issuesÂ
- Maintain a clean, organized, well stocked, and welcoming checkout areaÂ
- Follow dress code and grooming standards that reflect the upscale environmentÂ
- Uphold the store's standards for cleanliness, professionalism, and brand imageÂ
- Assist with bagging and offer carry-out service when appropriateÂ
- Communicate clearly with front-end, other department teams and management to ensure smooth operationsÂ
- Support other areas during peak times or special eventsÂ
- Participate in ongoing training to stay informed about new products and promotionsÂ
- Assist with training new associates on registers and tasksÂ
- Follow all cash handling procedures and store policiesÂ
- Monitor for potential loss prevention issues and report concernsÂ
- Ensure accurate pricing and promotional applicationÂ
- Maintain accurate records of transactions and guest interactionsÂ
- Open or close the Guest Services Department for operation Â
- Will complete all duties and requests as assigned by managementÂ
This is a full-time position working weekdays and weekends. Hours vary between 5:30am - 8:30pm.