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Ideal Services Agent Jobs (NOW HIRING)

Omni Hotels & Resorts

Ideal Service Agent

Boston, MA · On-site

$32.96/hr

As an Ideal Services Agent, you will handle all incoming communication, assisting with needs and providing services to guests and associates in a courteous and professional manner, in accordance with ...

Commonwealth Hotels

Guest Services Agent

Portland, ME · On-site

$15.50 - $19.75/hr

This is an ideal environment for hospitality enthusiasts looking to be part of a supportive, close ... Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent or Hotel Front Desk Clerk ...

Commonwealth Hotels

Guest Services Agent

Portland, ME · On-site

$20 - $22/hr

This is an ideal environment for hospitality enthusiasts looking to be part of a supportive, close ... Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent or Hotel Front Desk Clerk ...

Trailborn

Guest Services Agent

Mendocino, CA · On-site

$16.50 - $21/hr

As a Guest Services Agent, you'll be the first point of contact for our guests-welcoming arrivals ... The ideal candidate is professional, personable, and passionate about hospitality. WHAT YOU'LL DO ...

Trailborn Mendocino

Guest Services Agent

Mendocino, CA · On-site

$20/hr

As a Guest Services Agent, you'll be the first point of contact for our guests--welcoming arrivals ... The ideal candidate is professional, personable, and passionate about hospitality. WHAT YOU'LL DO

Trailborn Jackson Hole

Guest Services Agent

Jackson, WY · On-site

$23/hr

... provides the ideal location for Wyoming adventures. Located at the base of Snow King Mountain ... The Guest Services Agent plays a pivotal role in creating a welcoming and seamless experience for ...

Trailborn

Guest Services Agent

Jackson, WY · On-site

$15.50 - $19.75/hr

... provides the ideal location for Wyoming adventures. Located at the base of Snow King Mountain ... The Guest Services Agent plays a pivotal role in creating a welcoming and seamless experience for ...

Davidson Hospitality Group

Guest Services Agent

Key West, FL · On-site

$14.75 - $18.75/hr

Guest Services Agent Parrot Key Hotel & Villas delivers a relaxed, upscale island experience set ... making it an ideal setting for hospitality professionals looking to grow in a dynamic resort ...

Wischermann Partners

Guest Services Agent

Owatonna, MN · On-site

$16/hr

Guest Services Agent Courtyard Owatonna Downtown - Owatonna, MN 55060 Overview Salary Range $16.00 ... Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.

Bridge Hotel Partners LLC

Guest Services Agent

Waco, TX · On-site

$13.25 - $16.75/hr

We combine extensive industry experience with a commitment to innovation, providing an ideal environment for you to grow and excel. As a Guest Services Agent, you'll manage check-ins and check-outs ...

Bridge Hotel Partners LLC

Guest Services Agent

Waco, TX · On-site

$13 - $15/hr

We combine extensive industry experience with a commitment to innovation, providing an ideal environment for you to grow and excel. As a Guest Services Agent, you'll manage check-ins and check-outs ...

Career Search

Guest Service Agent

Myrtle Beach, SC · On-site

$12.50 - $16/hr

As a Guest Services Agent , you will play an important role in ensuring our guests feel welcomed, valued, and taken care of from the moment they arrive until they depart. This position is ideal for ...

Resolute Road Hospitality

Guest Services Agent

Bend, OR · On-site

$20/hr

... Services Agent, you'll be the welcoming face of the hotel, ensuring smooth check-in and check-out ... This role is ideal for someone who brings Social Intelligence to every interaction, works Stronger ...

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Infographic showing various Ideal Services Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Ideal Services Agent

Oklahoma City, OK • On-site

Omni Hotels & Resorts
Traveler Accommodation • 10K+ employees
Learn more about Omni Hotels & Resortsexternal

Full-time

Posted 12 days ago

Key responsibilities

  • Answer all incoming phone calls using proper protocol, greetings, and closings.

  • Transfer guest requests to the appropriate department and log maintenance or repair requests, following up with guests as needed.

  • Log all guest requests, service deficiencies, and work orders in the designated systems and assist with guest check-outs and billing inquiries.

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

Job description

Omni Oklahoma City Hotel
Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes Mokara Spa, six food & beverage outlets, 76,000 square feet of meeting and event space, a retail outlet, fitness center, and rooftop pool.
Omni Oklahoma City Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training, along with the pride that comes from working for a company with a reputation for exceptional service. If you are a friendly, motivated person, with a passion to serve others, the Omni Oklahoma City Hotel may be your perfect match.
PBX Service Agent
Overview:
This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role.
Responsibilities:
  • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
  • Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.
  • Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.
  • Demonstrate current knowledge of all key personnel and departmental functions of the resort.
  • Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.
  • Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
  • To be thoroughly acquainted with the AM and PM checklist.
  • Process guest check-outs according to Omni's Moments of Service and Standard Operating Procedures.
  • Be familiar with all systems and equipment as related to the Front Desk
  • Accommodate room changes expediently.
  • Assist with billing inquiries and be knowledgeable of all details included within guest folios
  • Log all guest requests, service deficiencies, and work orders in Synergy and Opera.
  • Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard.
  • Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).
  • Be familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops).
  • Understand the importance of our Medallia scores.
  • Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.

Qualifications:
  • Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to multitask, prioritize, organize and follow up.
  • Previous customer service experience and cashiering is preferred.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Must be able to stand/sit for duration of shift.
  • Must be able to bend, kneel, lift, twist as needed.
  • Must be able to lift 50 pounds unassisted.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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