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Ideal Service Agent Jobs (NOW HIRING)

Omni Hotels & Resorts

Ideal Service Agent

Boston, MA · On-site

$32.96/hr

As an Ideal Services Agent, you will handle all incoming communication, assisting with needs and providing services to guests and associates in a courteous and professional manner, in accordance with ...

Nexxaworks

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

The ideal candidate will have excellent communication skills, a patient and empathetic approach, and the ability to resolve issues efficiently and effectively. As a Customer Service Agent, you will ...

Tara Investments

Guest Service Agent

Charleston, SC · On-site

$14 - $17.75/hr

This role is ideal for an outgoing and hospitable individual with a commitment to excellence in both hospitality and guest experience. JOB OVERVIEW The Guest Service Agent plays a key role in setting ...

Consider Posh Pro

Customer Service Agent

Oklahoma City, OK · On-site

$14.50 - $19.25/hr

The ideal candidate thrives in a fast-paced environment, exhibits excellent communication skills, and demonstrates a genuine passion for helping others. As a Customer Service Agent, you will be ...

Career Search

Guest Service Agent

Myrtle Beach, SC · On-site

$12.50 - $16/hr

Guest Service Agent Our team is dedicated to creating memorable vacation experiences for our guests ... This position is ideal for someone who thrives in a fast-paced hospitality environment, enjoys ...

Swift7 Consultants

Customer Service Agent

Milwaukee, WI · On-site

$37K - $41K/yr

Customer Service Agent Swift7 Consultants is seeking a professional and customer-focused Customer ... This position is ideal for individuals who enjoy helping others, communicating effectively, and ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$20 - $22/hr

This is an ideal environment for hospitality enthusiasts looking to be part of a supportive, close ... Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent or Hotel Front Desk Clerk ...

BeloForm Craft

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent At Beloform Craft, we believe that strong brands are built through ... This role is ideal for someone who values clear communication, enjoys problem-solving, and is ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$15.50 - $19.75/hr

This is an ideal environment for hospitality enthusiasts looking to be part of a supportive, close ... Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent or Hotel Front Desk Clerk ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$20 - $22/hr

This is an ideal environment for hospitality enthusiasts looking to be part of a supportive, close ... Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent or Hotel Front Desk Clerk ...

Commonwealth Hotels

Guest Service Agent

Louisville, KY

$13.75 - $17.50/hr

It is an ideal place for those looking to advance their hospitality careers in an energetic setting. Why This Role? Working as a Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at ...

New

Commonwealth Hotels

Guest Service Agent

Louisville, KY · On-site

$14.50 - $18.25/hr

It is an ideal place for those looking to advance their hospitality careers in an energetic setting. Why This Role? Working as a Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at ...

New

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How much do ideal service agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for ideal service agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

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Ideal Service Agent

Boston, MA • On-site

Omni Hotels & Resorts
Traveler Accommodation • 10K+ employees
Learn more about Omni Hotels & Resortsexternal

$32.96/hr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

Job description

Omni Boston Hotel at the Seaport
DON'T JUST FOLLOW TRENDS. SET THEM AT THE OMNI BOSTON HOTEL AT THE SEAPORT
We don't do cookie-cutter. At Omni, we look for individuals who bring fresh perspectives, bold ideas, and their authentic selves to the team every single day. You won't be asked to conform-you'll be encouraged to stand out.
While we celebrate individual artistry, however, we win as a team. Our shared mission depends on trust, collaboration, and a dedication to uplifting the entire Omni family.
Grab the reins and help design the future of the Seaport's most vibrant destination. For us, creativity isn't a department - it's a mindset. It's woven into everything we do and embodied by everyone who walks through our doors. Performance realities will always exist, but we view those constraints as a creative challenge to push past, never a limit.
The Omni Boston Hotel at the Seaport is a AAA Four Diamond destination located in the heart of the bustling Seaport District. The property boasts 1,054 beautifully appointed guest rooms (including 52 suites), seven unique dining experiences, a scenic rooftop pool, the luxury Breve Spa, and over 100,000 square feet of state-of-the-art event space.
Bring your passion to a team voted one of the "Best Places to Work" by the Boston Business Journal!
POSITION OVERVIEW:
Grab the reigns and help shape the future of the Seaport's best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.
As an Ideal Services Agent, you will handle all incoming communication, assisting with needs and providing services to guests and associates in a courteous and professional manner, in accordance with Omni Standards.
Local 26 Contract stipulates starting rate per hour at $23.07 and after 6 Months of service, rate increases to $24.72 per hour. After one year of service, hourly rate per hour increases to $32.96.
RESPONSIBILITIES:
  • Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
  • To appropriately protect confidential guest information and guest room key access according to front office SOP's.
  • Effectively utilize the phone, push to talk radios and alarm systems in the Ideal Services area.
  • Maintain 4-Star / 4-Diamond Standards of guest service.
  • Answer and direct phone calls to appropriate personnel.
  • Be familiar with all systems and equipment as related to Ideal Services (Opera, Alice, Symphony POS, Synergy, SALTO, Two-Way Radio Dispatch).
  • Attend all required department trainings and meetings.
  • Perform any other duties required by management.

QUALIFICATIONS:
  • Prior customer service experience required, prior PBX/Operator experience, preferred.
  • Must have strong communication, computer, and organizational skills.
  • Maintain a professional business appearance, attitude, and performance.
  • Ability to communicate both verbally and in writing in English with guests, management, and co-workers.
  • Stand, walk or sit for an extended period or for an entire work shift.
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

PERKS AND BENEFITS:
  • A culture of fun, inclusion, and growth
  • Complimentary meals
  • Health Insurance and matching 401(k) after one year
  • Generous Paid Time Off offered after 90 days
  • Performance-driven, ALL-IN culture
  • Discounted associate rates at Omni properties nationwide

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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