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Ict Support Engineer Jobs in Texas (NOW HIRING)

Flex

ICT Engineer

Austin, TX · On-site

Job Summary To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an ICT Engineer located in Austin, TX Reporting to the Test Engineering ...

Prolim Global

Hardware Test Engineer

Greenville, TX · On-site

Test Support Engineer (Electrical/Electronics) We are seeking a highly analytical and hands-on Test ... Test Equipment Support * Electronics Testing * ICT/FCT Testing * Oscilloscope * Multimeter * RS232

PROLIM Corporation

Hardware Test Engineer

Greenville, TX · On-site

Test Support Engineer (Electrical/Electronics) We are seeking a highly analytical and hands-on Test ... Test Equipment Support * Electronics Testing * ICT/FCT Testing * Oscilloscope * Multimeter * RS232

Harley Ellis Devereaux

ICT Discipline Leader

Addison, TX · On-site

$160K - $210K/yr

Support ICT offshore team staffing coordination. Staff Development & Engagement * Conduct ... Professional degree in electrical engineering, technology, telecommunications, or related field is ...

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Ict Support Engineer information

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$15

$37

$63

How much do ict support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ict support engineer in Texas is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

What is an ICT support engineer?

ICT Support Engineers are professionals who provide technical assistance and support for computer systems, networks, and software. They help organizations and users resolve technical issues, maintain IT infrastructure, and ensure that technology services run smoothly. Their responsibilities often include troubleshooting hardware and software problems, installing new systems, and providing guidance to users on best IT practices. ICT Support Engineers play a critical role in minimizing downtime and enhancing productivity through effective technical support.

What skills and qualifications are needed to be an ICT support engineer?

To thrive as an ICT Support Engineer, you need strong troubleshooting skills, a solid understanding of computer networks, hardware, and software, often backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with operating systems, remote support tools, and ticketing systems is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help build rapport with users and ensure effective support delivery. These skills are crucial for minimizing downtime, maintaining business continuity, and providing a high standard of technical assistance.

What challenges do ICT support engineers face in managing hardware and software issues?

ICT Support Engineers often encounter the challenge of balancing rapid response to urgent technical problems with the need to address routine maintenance and long-term system upgrades. They must troubleshoot a wide range of issues, from network connectivity and server errors to user software problems, often under time pressure. Collaboration with other departments is crucial to understand user requirements and to provide effective solutions. Additionally, staying updated with evolving technologies and security protocols is essential to minimize downtime and maintain smooth operations.

What is the difference between Ict Support Engineer vs Network Support Technician?

AspectIct Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, client sites
Primary FocusSupporting hardware, software, and user issuesMaintaining and troubleshooting network infrastructure
Industry UsageIT support, tech servicesNetworking, telecommunications

The main difference is that an Ict Support Engineer provides broader IT support, including hardware and software, while a Network Support Technician specializes in network infrastructure. Both roles require similar certifications and often work in similar environments, but their focus areas differ.

What does an ICT Support Engineer do?

An ICT Support Engineer provides technical assistance and troubleshooting for computer systems, networks, and software within an organization. They install, maintain, and repair hardware and software, often using tools like remote support software and diagnostic utilities, and may hold certifications such as CompTIA A+ or Network+. Their role ensures the smooth operation of IT infrastructure and user support.
Ict Support Engineer jobs near you
Infographic showing various Ict Support Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $77,262 per year, or $37.1 per hour.

ICT Support Technician-Lewisville,TX

Lewisville, TX • On-site

Motion Recruitment Partners, LLC
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Motion Recruitment Partners, LLCexternal

$20 - $27.50/hr

Other

Posted 15 days ago

Job description

Desktop Support Technician in Lewisville, TX (5 days Onsite)
Our client is seeking an Desktop Support Technician to join their Service Delivery environment in Lewisville, TX. This role focuses on supporting technical and maintenance activities, installing and monitoring technology solutions, and ensuring services meet both user requirements and business needs.
The ideal candidate will be a customer-focused technical professional who can work effectively with engineers, project managers, facility teams, asset management, and third-party providers. This position requires strong technical troubleshooting skills, attention to detail, the ability to follow established processes, and the flexibility to adapt to changing business and technology requirements.
Required Skills & Experience
  • Experience in ICT, IT support, technical support, or service delivery environments.
  • Experience installing, maintaining, monitoring, and supporting technical equipment and systems.
  • Strong troubleshooting and problem-solving skills.
  • Ability to understand and respond to user and business requirements.
  • Experience working with technical teams, engineers, project managers, and external service providers.
  • Strong customer service orientation with a focus on meeting customer expectations.
  • Ability to follow established technical procedures, instructions, and processes.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks and priorities in a service delivery environment.
  • Ability to adapt and respond effectively to changes in technology, processes, and business requirements.
  • Strong communication and collaboration skills.
Desired Skills & Experience
  • Experience working in a telecommunications, technology, infrastructure, or enterprise IT environment.
  • Familiarity with technical monitoring tools and service management processes.
  • Experience working with asset management systems and hardware inventories.
  • Experience supporting third-party vendors and service providers.
  • Familiarity with ticketing, request tracking, and change management processes.
  • Experience with agile ways of working and visual collaboration tools.
  • Experience working with technical documentation and vendor agreements.
  • Knowledge of hardware installation, maintenance, and troubleshooting.
  • Experience supporting enterprise users in a customer-facing technical role.
What You Will Be Doing
  • Install and monitor cost-effective technical and maintenance activities within the Service Delivery environment.
  • Ensure technical solutions and support activities meet user requirements and business needs.
  • Monitor systems, equipment, and technical services to identify potential issues.
  • Troubleshoot and resolve technical problems and service-related issues.
  • Coordinate with engineers, line management, project management, and local facility management teams.
  • Work with ARP/ASP and other third-party providers to support technical services and resolve issues.
  • Coordinate with Asset Management teams to support hardware and technology asset activities.
  • Maintain accurate technical documentation and service records.
  • Support front-office activities, including phone and Outlook-based service requests.
  • Utilize ticketing and request tracking systems to document and manage support activities.
  • Support change and capacity management processes as required.
  • Review vendor agreements and documentation related to technical support and licensing.
  • Search and review hardware information using appropriate asset management tools.
  • Follow established monitoring processes and procedures to ensure service availability and reliability.
  • Escalate technical issues appropriately and coordinate resolution with internal and external technical teams.
  • Support continuous improvement of technical service delivery processes.
  • Participate in agile working practices and use visual collaboration tools as needed.
  • Ensure work is completed efficiently while maintaining a high level of customer service.
Tech Breakdown
  • 30% Technical Support, Installation & Maintenance
  • 20% System & Infrastructure Monitoring
  • 15% Troubleshooting & Issue Resolution
  • 10% Service Management & Ticketing
  • 10% Asset Management & Hardware Support
  • 10% Vendor / Cross-Functional Coordination
  • 5% Documentation & Process Improvement
Daily Responsibilities
  • 40% Hands-On Technical Support & Maintenance
  • 20% Monitoring & Troubleshooting
  • 15% User / Customer Support
  • 10% Ticketing, Requests & Documentation
  • 10% Team / Vendor Coordination
  • 5% Process Improvement & Administrative Activities
Key Tools & Resources
  • EriDoc - Document Management
  • Snitcher
  • GORDON
  • Microsoft Lync
  • Microsoft Outlook
  • Front Office Support Phone
  • Change and Capacity Manager (CCM)
  • Request Tracker (RTT)
  • SAM Web
  • Vendor Agreement and Licensing Documentation
  • Visual Collaboration Tools
  • Technical Monitoring Tools and Processes
What You'll Bring
The successful candidate will combine strong technical support and service delivery skills with a customer-focused approach. You should be comfortable installing and monitoring technical solutions, troubleshooting issues, following established procedures, and collaborating with engineers, project managers, facility teams, asset management, and third-party providers.
The ideal candidate is someone who takes ownership of technical issues, communicates effectively with customers and stakeholders, applies sound technical judgment, and adapts quickly to changing business and technology requirements.
Behavioral Competencies
  • Delivering Results: Consistently meets objectives and customer expectations.
  • Applying Expertise & Technology: Uses technical knowledge and available tools effectively to solve problems.
  • Following Instructions & Procedures: Works within established processes, standards, and guidelines.
  • Adapting & Responding to Change: Remains flexible and effective as technology, processes, and business requirements evolve.
We are Connectors. We thrive on 'quality over quantity' and put the work into building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion-dollar publicly traded company that has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around-the-clock availability, competitive employee benefits, and continuously check in to make sure things are going smoothly. Check out our Glassdoor page!

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