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Icp Ms Field Service Engineer Jobs (NOW HIRING)

LENSAR, Inc.

Field Service Engineer

Austin, TX

LENSAR currently has one Field Service Engineer opportunity available that's posted in Waco and ... Strong software skills (MS Office). * Excellent communication, organizational, problem solving, and ...

LENSAR, Inc.

Field Service Engineer

Denver, CO · On-site

$38.47 - $45.68/hr

POSITION SUMMARY The Field Service Engineer position has a primary responsibility to provide ... Strong software skills (MS Office). * Excellent communication, organizational, problem solving, and ...

LENSAR, Inc.

Field Service Engineer

Denver, CO

$38.47 - $45.68/hr

POSITION SUMMARY The Field Service Engineer position has a primary responsibility to provide ... Strong software skills (MS Office). * Excellent communication, organizational, problem solving, and ...

Oxford Instruments

Field Service Engineer I

Concord, MA · On-site

Field Service Engineer - Plasma Technology About Oxford Instruments Our purpose is to accelerate ... RIE, PECVD, ICP, ALD. • Physical & Travel Requirementso Hold a valid driver's license and safe ...

Oxford Instruments

Field Service Engineer I

Chicago, IL · On-site

Field Service Engineer - Plasma Technology About Oxford Instruments Our purpose is to accelerate ... RIE, PECVD, ICP, ALD. • Physical & Travel Requirementso Hold a valid driver's license and safe ...

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Icp Ms Field Service Engineer information

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$36.5K

$71.2K

$105.5K

How much do icp ms field service engineer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for icp ms field service engineer in the United States is $71,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by ICP-MS Field Service Engineers when working on-site, and how can they be managed?

ICP-MS Field Service Engineers often encounter challenges such as troubleshooting complex instrument malfunctions, working in diverse laboratory environments, and managing tight schedules across multiple client sites. To handle these effectively, strong diagnostic skills, adaptability, and clear communication with clients and internal technical teams are essential. Staying up to date with the latest instrument software and hardware updates, as well as maintaining detailed service logs, can also streamline problem-solving and improve client satisfaction.

What is the difference between Icp Ms Field Service Engineer vs Icp Ms Field Service Technician?

AspectIcp Ms Field Service EngineerIcp Ms Field Service Technician
CredentialsTypically requires a bachelor's degree in engineering or related fieldOften requires technical certifications or associate degree
Work EnvironmentInvolves troubleshooting, system installation, and client interactionPrimarily focuses on maintenance, repairs, and technical support
Employer & Industry UsageUsed by companies providing complex industrial or medical systemsCommon in service centers and field support roles for equipment maintenance

The main difference between an Icp Ms Field Service Engineer and an Icp Ms Field Service Technician lies in their responsibilities and qualifications. Engineers typically handle system design, troubleshooting, and client consultation, requiring higher education. Technicians focus on routine maintenance and repairs, often with technical certifications. Both roles are essential in the industry, but engineers usually work on more complex issues and system integrations.

What are the key skills and qualifications needed to thrive as an ICP-MS Field Service Engineer, and why are they important?

To thrive as an ICP-MS Field Service Engineer, you need a strong background in analytical chemistry, electronics, and instrumentation, typically supported by a relevant science or engineering degree. Familiarity with ICP-MS systems, troubleshooting software, and manufacturer-specific certifications are often required. Excellent problem-solving skills, effective communication, and customer service orientation make someone stand out in this role. These skills ensure accurate instrument performance, minimize downtime, and foster positive client relationships in highly technical and service-driven environments.

What are ICP-MS Field Service Engineers?

ICP-MS Field Service Engineers are specialized technicians who install, maintain, and repair Inductively Coupled Plasma Mass Spectrometry (ICP-MS) instruments used in laboratories. Their responsibilities include troubleshooting equipment, performing preventative maintenance, calibrating instruments, and providing technical support and training to laboratory staff. These engineers often travel to customer sites to ensure instruments operate efficiently and meet analytical requirements. Their expertise helps laboratories maintain high-quality data and minimize instrument downtime.
Infographic showing various Icp Ms Field Service Engineer job openings in the United States as of June 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $71,220 per year, or $34.2 per hour.
Field Service Engineer

Field Service Engineer

LENSAR, Inc.

Austin, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 hours ago

Job description

Company Overview
LENSAR, Inc. is the leader in advanced robotic laser technology for refractive cataract surgery. LENSAR's laser systems offer cataract surgeons superior precision and accuracy, while optimizing overall visual outcomes. Our mission is to take the time to understand the needs of surgeons and their patients so that we can innovate our technology to ensure we meet their dynamic needs.
Interested in starting a career at LENSAR?
As a global leader in next generation robotic laser for cataract surgery, our success depends on talented and motivated individuals who share our passion for making a difference in patients’ lives. We pride ourselves on having a highly collaborative, innovative environment where initiatives and teamwork are valued, and individual efforts are recognized. Together we are one team one vision.
*LENSAR currently has one Field Service Engineer opportunity available that's posted in Waco and Austin, TX.*
POSITION SUMMARY
The Field Service Engineer position has a primary responsibility to provide technical support for LENSAR customers (clinical and commercial), remotely, or on site as determined by machine status and customer requirements. This individual is responsible for proactive and reactive onsite management and the resolution of customer equipment issues both domestically and internationally. This position provides a conduit for feedback of ideas, systemic problems and user interface issues.
The Field Service Engineer will be primarily a regional role domestically although some out of region and international travel will be required as part of the Field Service Engineer activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide repair and maintenance to the LENSAR systems located at customer sites.
  • Answer customer calls, communicate with customer sites, and provide remote support when necessary.
  • Identify parts needed for repairs and coordinate with internal departments for receipt of requested parts.
  • Proactively review customer issues and trends based on historical data to ensure uptime of the machine is maximized and customer concerns with product performance and safety are quickly communicated to LENSAR and quickly resolved. An essential part of managing the customer concern is effective communication with the doctors and support staff.
  • Assist in the development of service documentation, in conjunction with the in-house based team. Assist in identification and development of Field Service tools and test equipment.
  • Assist in the training of further Support staff.
  • Self-monitor and regulate one’s own schedule.
  • Responsible for understanding and satisfying the requirements for obtaining access to a client site (hospital, healthcare system, etc.).
KNOWLEDGE / EXPERIENCE/ SKILLS / EDUCATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required:
  • Bachelor’s degree in engineering or equivalent in work experience.
  • At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products. At least 3 years work experience with Medical Device manufacturer involving lasers and optics.
  • Hands-on experience with electronic test equipment.
  • Strong software skills (MS Office).
  • Excellent communication, organizational, problem solving, and customer relations skills.
  • Ability to read and interpret documents such as Engineering drawings, specifications, and procedures.
  • The ability to travel domestically and internationally and work occasional weekends.
Preferred:
  • At least 3 years’ experience working with Medical Device manufacturer involving lasers and optics.
PHYSICAL DEMANDS
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Field Service Engineer’s job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Field Service Engineer’s duties and responsibilities.
The employee must lift, move, and control physical inventory, office supplies, or stored records weighing up to 50 pounds on a regular basis. Using one’s own hands and arms in handling, installing, positioning, and moving materials, and/or in manipulating things.
WORK ENVIRONMENT
While performing the duties of the Field Service Engineer, the employee will work out of their home office. They will be required to travel frequently in order to repair and maintain the systems at customer sites. While performing the duties of this position, the employee works near and around moving mechanical parts, and is exposed to laser radiation, and vibration. The noise level in the work environment is usually moderate.
In addition to a competitive salary, below are further benefits/rewards offered by LENSAR, Inc.:
-Annual bonus opportunity
-Company matched 401(k) plan with eligibility day one and immediate vesting
-Employee Stock Purchase Plan (ESPP) and other company equity programs
-Employer-sponsored comprehensive health plans- medical/dental/vision
-Employer-paid disability insurance
-Voluntary life insurance
-Generous company holiday schedule
-Paid time off program
-Company-wide paid shutdown during the holidays

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