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Ice Cream Shop Associate Jobs in Michigan (NOW HIRING)

Quality Dairy

Shift Manager #10, 645 S Waverly

Lansing, MI · On-site

$13.50 - $17/hr

Bend and scoop hard ice cream from bulk containers for preparation of cones * Become crossed ... Associates will be required to follow any other instructions and to perform any other duties as ...

Quality Dairy

Shift Manager#20, 500 E Saginaw

Lansing, MI · On-site

$15.25 - $19.25/hr

Bend and scoop hard ice cream from bulk containers for preparation of cones * Become crossed ... Associates will be required to follow any other instructions and to perform any other duties as ...

Quality Dairy

Shift Manager #33, 8512 W. Saginaw

Lansing, MI · On-site

$13.50 - $17/hr

Bend and scoop hard ice cream from bulk containers for preparation of cones * Become crossed ... Associates will be required to follow any other instructions and to perform any other duties as ...

Quality Dairy

Shift Manager- Full Time

Lansing, MI · On-site

$20.50 - $22.75/hr

Bend and scoop hard ice cream from bulk containers for preparation of cones * Become crossed ... Associates will be required to follow any other instructions and to perform any other duties as ...

Quality Dairy

Shift Manager #25, 2400 E Michigan

Lansing, MI · On-site

$15.25 - $19.25/hr

Bend and scoop hard ice cream from bulk containers for preparation of cones * Become crossed ... Associates will be required to follow any other instructions and to perform any other duties as ...

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Ice Cream Shop Associate information

What does an ice cream shop associate do?

An Ice Cream Shop Associate is responsible for serving customers, scooping and preparing ice cream treats, handling payments, and maintaining a clean and welcoming shop environment. They may also restock supplies, answer customer questions about flavors and products, and ensure proper food safety standards are followed. Good communication skills and a friendly attitude are important for this role, as associates often interact directly with customers. Additionally, they may assist with opening and closing duties and help promote special offers or new products.

What skills do I need to work at an ice cream shop?

Ice cream shop associates need strong customer service skills, including friendliness and communication, to interact effectively with customers. They should be able to handle cash registers, operate basic equipment, and work efficiently in a fast-paced environment. Reliability, teamwork, and a positive attitude are also important for success in this role.

What is the difference between Ice Cream Shop Associate vs Cashier?

AspectIce Cream Shop AssociateCashier
Primary RoleServing ice cream, assisting customers, maintaining the shopHandling transactions, processing payments, customer service
Work EnvironmentIce cream shop, food service settingRetail or food service environment
Required SkillsCustomer service, food handling, teamworkCustomer service, basic math, POS operation

Both roles involve customer interaction and work in food service settings. An Ice Cream Shop Associate focuses on serving ice cream and maintaining the shop, while a Cashier primarily handles transactions. The roles often overlap, but the associate has broader responsibilities related to food service, whereas the cashier specializes in payment processing.

What are the key skills and qualifications needed to thrive as an ice cream shop associate?

To thrive as an Ice Cream Shop Associate, you need strong customer service skills, basic math abilities, and food handling knowledge, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, food safety certifications, and equipment like scooping tools or soft-serve machines is typically required. Friendliness, teamwork, and the ability to stay calm under pressure are standout soft skills for this position. These qualities ensure efficient service, customer satisfaction, and smooth daily operations in a fast-paced retail environment.

What are some common challenges faced by ice cream shop associates during peak hours, and how can they be managed?

Ice Cream Shop Associates often encounter high customer volume and long lines during peak hours, such as weekends or hot summer days. Managing these demands requires strong multitasking skills, efficient teamwork, and a friendly attitude to maintain a positive customer experience. Associates should communicate clearly with their team, keep workstations organized, and stay calm under pressure. Adhering to established procedures for order taking and serving helps ensure accuracy and speed, making the rush periods more manageable and enjoyable.
What are the most commonly searched types of Ice Cream Shop jobs in Michigan? The most popular types of Ice Cream Shop jobs in Michigan are:
What are popular job titles related to Ice Cream Shop Associate jobs in Michigan? For Ice Cream Shop Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Ice Cream Shop Associate jobs in Michigan look for? The top searched job categories for Ice Cream Shop Associate jobs in Michigan are:
What cities in Michigan are hiring for Ice Cream Shop Associate jobs? Cities in Michigan with the most Ice Cream Shop Associate job openings:
Ice Cream Shop Associate jobs near you

Shift Manager #02, 400 S. Pennsylvania

Quality Dairy Company

Lansing, MI • On-site

$16/hr

Full-time

Re-posted 27 days ago

Quality Dairy rating

3.6

Company rating: 3.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Description
  • This is a Full Time Position
  • Open Availability is required
  • Full Benefits 1st of the month following 60 days of employment
  • A minimum of 6 months previous Retail Management experience Required

Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to improve sales, oversee all site operations to maximize profits, to exceed expectations providing service and products that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary:
Act as the Store Manager in his/her absence. Oversee work of shift personnel as assigned. Maximize customer satisfaction, sales and profit.
Job Responsibilities:
Maximize Customer Satisfaction and Sales Improvement by delivering Customer Service +1
  • Provide quick, friendly service, with a welcoming smile
  • Ensure staff is customer service focused
  • Organize time of self and others to ensure Customer Service Plus One
  • Suggest additional and promotional items /suggestive selling
  • Create a pleasant and positive work environment
  • Handle customer's questions, complaints and concerns quickly and appropriately

Oversee the Work of Shift Personnel
  • Treat Associates fairly and consistently
  • Orient, train and develop new Associates and retrain existing Associates, to improve individual and store performance
  • Prioritize duties, manage time of self and shift personnel Oversee store cleanliness and conditions, inside and out by performing continuous store
  • Ensure alcohol, tobacco, lotto and instant lottery sales are appropriately handled
  • Ensure shift coverage, making special arrangements if necessary
  • Communicate shift activities or concerns to Store Manager and fellow Shift Managers
  • Maintain displays and product presentation; suggest merchandising improvements
  • Willing to work flexible hours when needed

General Duties and Operations
  • Enter orders/variances in system accurately and assist with build to's
  • Perform stocking, cleaning, and cashier duties as needed on the shift
  • Follow policy on cash handling/reporting
  • Perform shift and daily opening/closing activities
  • Perform Vendor check-in procedures

Safety and Security
  • Ensure internal and external store areas are kept free of safety hazards
  • Ensure security monitoring is running and operating properly
  • Correct and report any safety or security violations, concerns,
  • Follow food safety guidelines
  • Responsible for ensuring all staff are following food and safety regulations

Personal Conduct
  • Model outstanding behaviors for others on their shifts
  • Follow through on assigned tasks, demonstrate urgency in task completion
  • Maintain confidentiality of store personnel and operation
  • Follow and enforce all policies: dress code, attendance,

Essential Skills, Abilities and Physical Demands:
  • Ability to communicate effectively orally and in writing with customers and Associates
  • Ability to work without close supervision
  • Ability to work with and through other people
  • Judgment and decision making to handle questions or problems relating to people, equipment, products, etc.
  • Ability to read, follow and implement policies, procedures and programs
  • Awareness of merchandising, safety/security and personnel issues which need attention
  • Ability to adapt to changing circumstances, personalities and shifts
  • Work flexible hours, mostly afternoon, evening or midnight shifts
  • Perform accurate data entry of sales transactions using a touch screen monitor
  • Ability to handle cash transactions and return proper change
  • Ability to read fine print and decipher details in checking ID for age restricted sales
  • Handle multiple priorities quickly and effectively
  • Standing without sitting for 6-10 hour shifts (sitting only for a break of up to 20 minutes)
  • Stooping/kneeling to floor level, climbing, bending and stretching above chest level
  • Lifting/moving up to 25 pounds on a regular basis
  • Lift and organize cases of milk and other containers weighing up to 50 pounds one or more times per shift
  • Repetitive arm/wrist movement in scanning items and dipping ice cream
  • Working in temperature extremes for extended periods (cooler approximately 40°, shoveling snow, cleaning in winter and summer)
  • Bend and scoop hard ice cream from bulk containers for preparation of cones
  • Become crossed trained in all attributes of the business
  • Oversee the operations of the laundry mats, gas operations, and warmers/kitchens if applicable.

Education/Experience Requirements:
  • High School Diploma or equivalent
  • Minimum of 90 days as Quality Dairy Customer Service Representative or six (6) months prior management experience
  • Completion of Customer Service Representative Training
  • Completion of Shift Manager Development and Certification Program
  • Willing to become serv safe certified if their location requires it.

This Job Description in no way states or implies that these are the only duties to be performed. Associates will be required to follow any other instructions and to perform any other duties as requested by the supervisor.
Requirements
Open availability required
Must pass criminal background check
Must pass drug screen (excluding THC)

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