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Ice Client Support Specialist Jobs (NOW HIRING)

TridentCare

Client Support Specialist

Clearwater, FL · On-site

$16 - $21.50/hr

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, AE). There is no selling requirement for ...

Trident Care

Client Support Specialist

Clearwater, FL

$40K - $50K/hr

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, AE). There is no selling requirement for ...

MobilexUSA

Client Support Specialist

Harrison, TN · On-site

$15.50 - $20.75/hr

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, AE). There is no selling requirement for ...

TridentCare

Client Support Specialist

Clearwater, FL · On-site

$16 - $21.50/hr

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, AE). There is no selling requirement for ...

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Ice Client Support Specialist information

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How much do ice client support specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ice client support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are popular job titles related to Ice Client Support Specialist jobs?

For Ice Client Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Ice Client Support Specialist job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Client Support Specialist - Technical

Omaha, NE • On-site

Intercontinental Exchange Holdings, Inc.
Finance and Insurance • 5 - 10K employees
Learn more about Intercontinental Exchange Holdings, Inc.external

Other

Re-posted 18 days ago

Job description

Client Support Specialist

The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service.

Responsibilities

  • Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
  • Drive service level attainment to departmental standards
  • Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
  • Recognize and respond accordingly to systemic customer-impacting problems
  • Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
  • Understand and follow company and departmental guidelines and policies for customer interaction
  • Maintain and promote consistent behaviors and delivery across the team
  • Manage case backlog to departmental standards
  • Effectively use knowledge base, along with all resources available to drive resolution
  • Thoroughly and accurately document details of all client interactions in CRM system

Knowledge and Experience

  • Underwriting experience preferred
  • Displayed technical aptitude and/or willingness to learn
  • Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
  • Demonstrated ability to confidently deliver solutions and resolve issues
  • Team-oriented, demonstrates a professional and cooperative attitude
  • Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
  • Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
  • Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
  • Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
  • Analytical; proactive; creative problem solver
  • Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
  • Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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