Schedule: Monday-Friday, 8:00 AM-4:30 PM CST
Location: Hybrid- Overland Park, KS
We're looking for a Collections Specialist who wants their work to mean something - someone who brings accountability, precision, and purpose to reimbursement followup and payer resolution.
Why This Role Matters
Timely reimbursement is essential to sustaining patient care. The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly - helping patients stay on therapy and supporting a financially sound care model.
In this role, you'll contribute to work that:
- Helps patients avoid delays or interruptions in infusion care
- Supports accurate reimbursement across all therapy types
- Strengthens collaboration between billing, pharmacy, and operations teams
- Ensures compliance with payer, legal, and regulatory requirements
- Advances a patientfirst, clinicianled organization focused on outcomes
Behind every successful infusion is a revenuecycle process that works - and this role helps protect it.
What You'll Do
In this role, you will:
- Follow up on submitted insurance claims to ensure correct and timely payment
- Monitor and manage assigned payer accounts to minimize delinquent balances
- Investigate denials, underpayments, and unpaid balances, determining appropriate resolution paths
- Work directly with payers to correct issues and secure reimbursement
- Distinguish between claims billed correctly versus those requiring correction or rebilling
- Maintain a strong understanding of payer contracts, reimbursement methodologies, and coverage requirements
- Collaborate with internal billing, pharmacy, and operations teams to resolve claim issues efficiently
- Respond professionally and promptly to customer and internal inquiries related to claim status
- Stay current on billing regulations, coding guidelines, and payer policy updates
- Utilize clearinghouses and billing systems to support effective collections workflows
- Assist with data entry, reporting, and administrative tasks as needed
- Maintain accuracy, followthrough, and professionalism in all payer interactions
What We're Looking For
You may be a great fit if you bring:
- Strong analytical and problemsolving skills
- Persistence and confidence when working payer followups
- A customerservice mindset balanced with financial accountability
- Comfort working in a fastpaced, metricsdriven environment
- Clear written and verbal communication skills
- Attention to detail and ownership of outcomes
Required Qualifications
- High school diploma or GED
- Minimum of three (3) years of experience in collectionsrelated activities
- Experience providing customer service to internal and external stakeholders
- Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)
Preferred Qualifications
- Five (5) or more years of collections experience
- Prior home infusion therapy billing or collections experience
You don't need to check every box - we care just as much about how you approach problemsolving and accountability as your background.
Why LUX Infusion
At LUX Infusion, we believe care deserves more light - more warmth, more clarity, and more connection.
Here, you'll find:
- Purposedriven work that directly supports patient access to care
- A patientfirst, clinicianled culture
- Strong collaboration across revenue cycle, pharmacy, and operations
- Clear expectations with opportunities for growth
- A potential hybrid work model as trust and performance are established
Come help ensure reimbursement supports continuity of care - and see what's possible when care comes first.