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What is it like to work as a customer service representative at Humana Insurance, and what are some typical challenges faced in this role?

Working as a customer service representative at Humana Insurance involves assisting members with inquiries about their health insurance plans, resolving claims issues, and providing guidance on benefits and coverage. Common challenges in this role include handling high call volumes, navigating complex insurance policies, and ensuring clear communication with members who may be experiencing stress or confusion. Teamwork is important, as representatives often collaborate with other departments, such as claims processing or provider relations, to resolve member concerns efficiently. The position offers valuable exposure to the healthcare industry and opportunities for advancement into supervisory or specialized roles.

What is the difference between Humana Insurance vs Health Insurance Agent?

AspectHumana InsuranceHealth Insurance Agent
CredentialsLicenses in health insurance, possibly certifications like AHIPState health insurance license, sales certifications
Work EnvironmentCorporate setting, insurance provider offices, remote optionsIndependent or agency-based, client-facing, remote or in-person
Employer & IndustryHumana Inc., health insurance industryMultiple insurance companies, health insurance sales

Humana Insurance refers to the insurance products offered by Humana Inc., a major health insurance provider. A Health Insurance Agent is a licensed professional who sells various health insurance plans, including Humana products. While Humana Insurance is a specific company's offering, a Health Insurance Agent may work with multiple providers. Both roles require licensing and involve client interaction, but one is a provider of insurance plans, and the other is a sales professional facilitating coverage options.

What is Humana Insurance and what types of coverage does it offer?

Humana Insurance is a health insurance provider that offers a variety of insurance products, including Medicare plans, individual and family health insurance, dental and vision coverage, and group health plans for employers. Humana is especially well-known for its Medicare Advantage, Medicare Supplement, and Medicare Prescription Drug plans. They focus on providing affordable options, wellness programs, and extra benefits such as fitness memberships and telehealth services. Coverage options and plan availability may vary based on your location and eligibility. It's recommended to review specific plan details or speak with a Humana representative to find a plan that best fits your needs.

How much does Humana pay work from home?

Humana insurance customer service and claims roles often offer remote work options, with pay rates typically ranging from $15 to $20 per hour depending on experience and location. Compensation can vary based on the specific position, required skills, and company policies, and some roles may include benefits and performance bonuses for remote employees.

What are the key skills and qualifications needed to thrive as a Humana Insurance Agent, and why are they important?

To thrive as a Humana Insurance Agent, you need a strong understanding of health insurance products, state licensing, and sales principles. Familiarity with customer relationship management (CRM) systems, Humana's proprietary tools, and industry certification such as AHIP are typically required. Outstanding interpersonal skills, active listening, and problem-solving abilities set top performers apart in this role. These skills ensure agents can effectively educate clients, build trust, and help individuals select the best coverage, driving both customer satisfaction and business success.

Is it hard to get hired at Humana?

Getting hired at Humana Insurance can vary depending on the position and applicant qualifications. The company typically looks for relevant experience, certifications, and strong communication skills, with the hiring process involving multiple interviews and background checks. Candidates who demonstrate healthcare knowledge and customer service abilities often have a better chance of success.

Is Humana a good company to work for remotely?

Humana offers remote work opportunities for many roles, including customer service and administrative positions, with flexible schedules and the use of virtual collaboration tools. The company has generally positive reviews for remote employees, emphasizing a supportive environment and work-life balance. However, experiences can vary by role and individual preferences.

How much does Humana pay employees?

Humana employees' salaries vary depending on the role, experience, and location. Entry-level positions typically start around $40,000 annually, while more experienced roles can pay over $80,000 or higher. Compensation may also include benefits such as health insurance and retirement plans.
What cities in Florida are hiring for Humana Insurance jobs? Cities in Florida with the most Humana Insurance job openings:
Humana Insurance jobs near you
Medicare Sales Field Agent - Volusia/Flagler County

Medicare Sales Field Agent - Volusia/Flagler County

Humana

Ormond Beach, FL • On-site

$80K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

146th of 261 rated insurance

Job description

Become a part of our caring community
With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The MarketPoint Career Channel Team is looking for accomplished Medicare Field Sales Agents. This is a field-based role, and you must live in the designated territory to serve their local community. As part of a collaborative team of 8-12 Medicare Sales Agents, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life: Deliver on the fundamentals, differentiate through exceptional service, and grow by expanding our reach and influence.

What You'll Do in This FIELD-based Role:

  • Deliver: Build trust and educate individuals on Humana's Medicare Advantage plans and additional offerings like Life, Dental, Vision, and Prescription coverage.

  • Differentiate: Create meaningful, face-to-face connections through grassroots marketing, community events, and in-home visits-providing a personalized experience that sets Humana apart.

  • Grow: Drive self-generated sales, meet performance goals, and expand Humana's presence in the market by becoming a valued resource and building relationships in your community.

Benefits include:

  • Medical, Dental, Vision, and a variety of other supplemental insurances

  • Paid Time Off (PTO) and Paid Holidays

  • 401(k) retirement savings plan with a company match

  • Tuition reimbursement and/or scholarships for qualifying dependent children


Use your skills to make an impact
Required Qualifications

  • Active Health Insurance License required.

  • Must reside in Volusia or Flagler County.

  • Comfortable with daily face-to-face interactionsin prospective members' homes,at community-based events and engaging with the community through service, retail environment, organizations, volunteer work or local events.

  • Valid state driver's license and proof of personal vehicle liability insurance meeting at least 25/25/10 coverage limits (or higher, based on state requirements).

Preferred Qualifications

  • Active Life and Variable Annuity Insurance License.

  • Background in selling Medicare products.

  • Experience in public speaking or delivering presentations to groups.

  • Background in supporting Value Based Care organizations.

  • Familiarity with Salesforce or similar CRMs.

  • Associate's or Bachelor's degree.

  • Bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages.

Additional Information

Driving Statement:

This role is part of our company's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. State driver's license is subject to driver license validation and MVR review. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Language Proficiency Assessment:

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Schedule:

Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success.

Training:

The first five weeks of employment and attendance is mandatory.

Pay Range:

The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and commission with guarantee. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned to company policies and applicable pay transparency requirements.

$80,000 - $125,000 per year

#medicaresalesrep

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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