Sacramento, CA · On-site
$48K - $65K/yr
Previous inbound call center/customer service experience * Experience with CAS and MedHOK ... Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to ...
New
Sacramento, CA · On-site
$48K - $65K/yr
Previous inbound call center/customer service experience * Experience with CAS and MedHOK ... Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to ...
New
$10.68 - $11.95
1% of jobs
$11.95 - $13.22
4% of jobs
$13.22 - $14.49
9% of jobs
$15.58 is the 25th percentile. Wages below this are outliers.
$14.49 - $15.77
13% of jobs
$15.77 - $17.04
22% of jobs
The median wage is $17.13 / hr.
$17.04 - $18.31
22% of jobs
$18.77 is the 75th percentile. Wages above this are outliers.
$18.31 - $19.58
14% of jobs
$19.58 - $20.85
8% of jobs
$20.85 - $22.13
4% of jobs
$22.13 - $23.40
3% of jobs
$23.40 - $24.67
1% of jobs
$10
$17
$24
To thrive as a Humana Call Center representative, you need strong customer service skills, effective communication abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer applications is typically required, and healthcare or insurance certification can be beneficial. Patience, active listening, and problem-solving are vital soft skills to excel in this role. These skills are important because they ensure accurate information delivery, client satisfaction, and efficient issue resolution in a fast-paced environment.
A typical day for a Humana Call Center representative involves handling incoming and outgoing calls, assisting members with questions about their health plans, benefits, and claims, and documenting interactions in internal systems. You may work both independently and as part of a team, collaborating with other departments to resolve member issues. The role often requires managing a steady volume of calls, following up with customers, and staying up-to-date on policy changes. Regular training and team meetings help ensure representatives are knowledgeable and supported. This dynamic environment provides the opportunity to build strong communication skills and gain valuable experience in the healthcare industry.
A Humana Call Center job involves assisting customers with their healthcare-related inquiries, including insurance plans, benefits, claims, and billing. Representatives handle incoming calls, provide information, resolve issues, and ensure customer satisfaction. Strong communication skills, problem-solving abilities, and knowledge of Humana’s services are essential. Training is provided to help employees support members effectively.
$48K - $65K/yr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
New
8.0
Based on 265 frontline employees who took The Breakroom Quiz
163rd of 304 rated insurance
Become a part of our caring community
The Appeals Representative 4 is responsible for managing appeal denials, by reviewing clinical documentation, determining whether further action is needed, and validating final determinations in coordination with clinical and internal Humana partner. You will report to a Supervisor, Grievances & Appeals.
As the Appeals Representative 4 you will
Managed Level 1 appeal cases, ensuring accuracy, completeness, and compliance with CMS requirements.
Reviewed clinical documentation to support appeal determinations and escalation decisions.
Coordinated with clinical teams and internal partners to finalize appeal outcomes.
Investigated and resolved member and provider issues with a focus on resolution.
Maintained high productivity and quality standards in a production-driven environment.
Ensured strict adherence to confidentiality and compliance regulations
Independently prioritized and managed multiple high-volume case assignments.
Embrace change and support smooth transitions in work environment.
Use your skills to make an impact
Required Qualifications
1 or more years of Grievance & Appeals experience
Strong data entry skills
1 or more years with Outlook (email and calendar management), Excel (data entry), Word (creating and editing documents) and Teams (meetings, chat, and file sharing)
Preferred Qualifications
Associate Degree or higher
2 or more years of Grievance & Appeals experience
Medical claims processing experience
Previous inbound call center/customer service experience
Experience with CAS and MedHOK
Inventory management experience
This is a remote role and will provide coverage for Eastern time zone hours.
Training
Work Schedule Following Training
Hours range 7am-7pm EST
With Workforce Management to come it can vary between Sunday through Saturday if this helps.
Must be flexible and able to work a variety of shifts, including weekends.
Availability to work on Saturdays and Sundays may be required based on business needs.
Candidates must be able to accommodate schedule changes based on business needs.
Overtime and holiday work may be required based on business needs.
HireVue
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work at Home
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$48,300 - $65,900 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 08-10-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at?Humana.com?and at?CenterWell.com.
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Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Health care and social assistance
10,000+ Employees
Louisville, KY, US
1961
