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Hub Lead Jobs (NOW HIRING)

Chubb

ServiceNow Business Engagement Lead

Jersey City, NJ · On-site

$125K - $162K/yr

We are looking for a Business Engagement Lead, based in NA, to act as the primary business liaison for Chubb's ServiceNow Hub. The Business Engagement Lead is accountable for demand management ...

Advance Auto Parts

Hub Operations Lead

Reading, PA

The Hub Operations Lead is responsible for the day to day operations and workflow of all HUB functions to include execution of store Hub order fulfillment, Inventory control and all associated ...

Advance Auto Parts

The Hub Operations Lead is responsible for the day to day operations and workflow of all HUB functions to include execution of store Hub order fulfillment, Inventory control and all associated ...

Advance Auto Parts

The Hub Operations Lead is responsible for the day to day operations and workflow of all HUB functions to include execution of store Hub order fulfillment, Inventory control and all associated ...

Advance Auto Parts

Hub Operations Lead

Reading, PA

The Hub Operations Lead is responsible for the day to day operations and workflow of all HUB functions to include execution of store Hub order fulfillment, Inventory control and all associated ...

Advance Auto Parts

HUB Operations Lead

Denver, CO

The Hub Operations Lead is responsible for the day to day operations and workflow of all HUB functions to include execution of store Hub order fulfillment, Inventory control and all associated ...

New

Metro One LPSG

GSOC Analyst

Newport Beach, CA · On-site

Coordinate and dispatch resources during security incidents, serving as the primary communication hub * Lead communication during crisis events, including preparedness alerts and business continuity ...

Advance Auto Parts

HUB Operations Lead

Denver, CO

The Hub Operations Lead is responsible for the day to day operations and workflow of all HUB functions to include execution of store Hub order fulfillment, Inventory control and all associated ...

New

Metro One LPSG

GSOC Analyst

Newport Beach, CA · On-site

$28 - $30.02/hr

Coordinate and dispatch resources during security incidents, serving as the primary communication hub * Lead communication during crisis events, including preparedness alerts and business continuity ...

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How much do hub lead jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for hub lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What is a hub lead?

A Hub Lead is a professional responsible for overseeing operations, teams, and activities at a central location or 'hub' within an organization or logistics network. Their duties typically include managing staff, coordinating workflows, ensuring efficient processes, and acting as a point of contact between the hub and other company branches or departments. Hub Leads play a key role in maintaining productivity, safety, and communication, particularly in settings like distribution centers, transportation networks, and large corporate organizations. They are often tasked with implementing company policies, monitoring performance metrics, and driving continuous improvement initiatives.

How does a hub lead typically collaborate with different departments to ensure smooth operations?

A Hub Lead regularly acts as the central point of coordination between cross-functional teams such as logistics, customer service, and supply chain management. They facilitate communication to address operational challenges, resolve bottlenecks, and implement process improvements. Daily responsibilities often include leading meetings, monitoring performance metrics, and ensuring team members are aligned with the hub's goals. Strong collaboration skills are essential, as Hub Leads must build relationships across departments to ensure seamless workflow and quick issue resolution.

What are the key skills and qualifications needed to thrive as a hub lead, and why are they important?

To thrive as a Hub Lead, you need strong leadership, organizational, and project management skills, often supported by a relevant degree or experience in operations or logistics. Familiarity with workflow management systems, data analysis tools, and inventory software is typically required. Excellent communication, problem-solving abilities, and adaptability are vital soft skills for overseeing teams and coordinating across departments. These competencies ensure efficient hub operations, effective team performance, and the ability to quickly resolve challenges in dynamic environments.
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Hub Lead jobs near you
Infographic showing various Hub Lead job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

ServiceNow Business Engagement Lead

Chubb

Jersey City, NJ • On-site

$125K - $162K/yr

Full-time

Posted 16 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

144th of 310 rated insurance

Job description


We are looking for a Business Engagement Lead, based in NA, to act as the primary business liaison for Chubb's ServiceNow Hub.
The Business Engagement Lead is accountable for demand management, stakeholder reporting and project governance between the business and the ServiceNow delivery teams. Based in NA for stakeholder proximity, the role captures business requirements, aligns with the ServiceNow development and platform teams, tracks and reports delivery progress to stakeholders, manages executive reporting and drives release planning and OKRs, ensuring the ServiceNow Hub delivers tangible business outcomes.
Key Responsibilities:
  • Act as the primary point of contact between business stakeholders and the ServiceNow delivery teams.
  • Capture, clarify and prioritize business requirements, translating them into actionable demand for the Development Delivery and Platform Engineering pillars.
  • Own demand management and portfolio intake processes, ensuring visibility and prioritization of business requests.
  • Prepare and deliver executive reporting on Hub delivery progress, risks and outcomes to business and senior IT stakeholders.
  • Lead project governance activities for ServiceNow initiatives, including steering committee updates, RAID logs and milestone tracking.
  • Define and track OKRs for the ServiceNow function in partnership with the ServiceNow Hub Lead, ensuring alignment with business priorities.
  • Coordinate release planning with the ServiceNow delivery team, ensuring business stakeholders are informed of and prepared for upcoming changes.
  • Support change management activities for the business, ensuring adoption of new ServiceNow capabilities.
  • Build strong working relationships with business stakeholders, engineering center leads and the wider Global Infrastructure organization.

Qualifications
The Business Engagement Lead should have a bachelor's degree in Business, Information Technology or a related field.
  • Proven experience (6+ years) in business relationship management, demand management or IT business partnering, ideally within a ServiceNow or ITSM context.
  • Strong stakeholder management and executive communication skills, with experience reporting to senior business and IT leadership.
  • Experience with project and portfolio governance, including RAID management and steering committee reporting.
  • Good understanding of ServiceNow capabilities and ITSM processes, sufficient to translate business needs into technical demand.
  • Ability to manage multiple concurrent initiatives and competing business priorities.
  • Experience working within a matrix or globally distributed technology organization.
  • Fluent in English.

The pay range for the role is $125,400 to $162,800. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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